It would be nice if a broom was provided in order to sweep the unit clean as recommended.
Laurier V
Customer Reviews for Being Healthy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did the self-serve but instructions to get the keys were not clear. It mentioned “at the back” I think but for I thought it was at the back of the truck. The keys were stored behind the building. For someone who hasn’t used this service before, it will not be clear. Also, the video explaining how to get the keys is not clear.
Marlon RSonny was give excellent service,thank you
Guang TExcellent service
TAIB ZCharging $1.59 per mile is way to high. The self-serve lock box was nearly impossible to get open.
Darren SEverything was good. Very positive attitude towards customer.
CHIRAG AI was charged an extra day for no reason, and nobody has gotten back to me about a refund.
reason hNo issue with pick-up location; however, I did have issues with the rental pick-up process. The equipment determined by U-Haul was different than my booking request and at a different pick-up time, at a different pick-up location. Also the moving supplies that I bought and paid for do not follow the booking. At the pick-up location they would only sell me the same supplies that I had already paid for, at a higher price. Needless to say I was not happy with this rental experience at the time of pick-up.
Larry BKeep up the good work! Much appreciated!
Richard UGreat customer service.
Byron CGood service and efficient with my truck pick up and drop off. Highly recommend.
Jie HGreat service! highly recommended!
Dai MTruck far from clean and mobile instructions very confusing. Spent almost 1 hr to get truck.
Praveen gI had an excellent experience with U-Haul. The booking process was quick and straightforward, and the staff was friendly and helpful. The vehicle I rented was clean, well-maintained, and easy to drive. Pickup and drop-off were seamless, making my move stress-free. Overall, U-Haul provided great service and I would definitely use them again in the future.
Rajandeep KEasy and smooth experience.
Tiffany PSunny at Being healthy is so helpful and competent.
Naim SLove it!!
Karim AAwesome service
Helal AThis location has good customer service keep it up.
Alem KPut a snow brush in the cab
Norman PHe was a good human being lots of knowledge about health
Christopher Kwas not able to locate the lockbox without assistance and had to contact customer service 3 times during pickup of the vehicle.
Nick Ethe gentleman at the counter was really nice and accommodating and very friendly
Maurice MAn easier way to measure how much gas to fill the tank
Tammy RI was not booked at this location. My reservation was changed the night before further from me and 90 minutes later. What's the point of making a reservation five days early?
Normand RBest U-Haul in Edmonton AB
Tomas NEverything was perfect from what I see.
Condal CNothing, just keep doing what you’re doing. Quick and Easy, thanks
Cindy ATo be honest nothing at this location. The gentleman i dealt with was curtious and freindly.
George HRental agent didn’t have vehicle filled to full. Only told me to replaced what I used so I did that and a little extra. Paid my bill only to find out a couple days later that I have an outstanding balance because I didn’t fill the tank to full when I returned it. I have pictures to prove everything above. From when I got the rental to when I returned it. Absolutely BS. Filled a complaint and will never rent from that agent again. When I called him to ask about it he told me it wasn’t his problem and was very rude. The only reason this isn’t a 1 star is the customer service agent who took my complaint to refute the extra charge. I would like to hear back from someone soon please. That agent could use retraining on customer service, appropriate response to customer concerns and a more in depth knowledge of the rental agreement. To simply blame the whole thing on AI and claim he only uploads a picture was a disappointing customer experience all around.
Derek GAll is good.
Ali RMust try this service in here because the host is so nice and friendly
Tan LExcellent Customer service i will recommend everyone to must visit this place if you need U-Haul.
gurkirat SThe gentleman I dealt with at my pickup location was great and I will definitely be using that location more often!
Donna NNothing excellent service
Mike CCustomer service was great.
Christopher HMy experience was fantastic. The gentleman who helped me out was first class. Really Greg guy
Rocco DAgent was very pleasant, quick due to no customers around, had problem with back door, unable to open, eventually agent was able to open with tapping with a hammer due to frozen door. Fortunately I checked the door before I departed otherwise it would have been a disaster when moving time had arrived and not knowing the door was frozen shut.
Denis GLock box was not easy to locate, had to search around the building complex for over 15 minutes to locate it. There should be instructions on where it is located.
Matthew TSunny’s customer service is second to none. Thank you Sunny!
Naim SAll was great. No improvent needed
Roger CYour service and help was awesome and very helpful. It was smooth and easy with absolutely no issues. Can’t see any improvements to be done as everything was excellent from pick up, service and drop off.
ANN MExtremely happy with location and staff. Vehicle was clean and operated with no issues. Thanks again. I know where to get my next truck rental!!
Brian HGood service
Jean NVery friendly
Jeffrey SWe have a good customer services
Luis MVery friendly and excellent servies , highly recommends
Sarmad SLet customers know that the lockbox is at the back of the building
lisa bGood customer service experience
Nebi SQuick and efficient. Great service.
Khalid A