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MICHAEL S
Customer Reviews for Belford Motor Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very smoothly!!
Kathleen HJust a shout out to my dude the rev Kev
Jonathan zPlease regularly check ramp upon return, as it was off the track when i received the truck. I spent 10 mins trying to pull it out and another half hour trying to store it, in the pouring rain. Once I had it stored, it must have shifted back on track, as i no longer any issues afterwards. The guy was great and worked with me, as I was unsure how long i would actually need the truck.
HENRI Pmy reservation pick up location was changed in less than 24 hours before my scheduled pick up time. I had to drive 40 minutes to pick up the car and therefore was late to my scheduled pick up time so I could not complete the transaction from the app
ANNE LEasy peasy
Kate DPicked up on time all went smoothly- got what i requested a nice cargo van. i couldn’t be happier.
Anthony MFriendly and efficient representative. Couldn't ask for a better experience. Thank you
David VDo not change Nothing ,everything was explained to me great team. Great truck clean easy to handle. Thank you for making my move stress free
Joseph SJohn was wonderful.
Paul RWe were charged for 7 gallons of gas when we only drove 42 miles total, bit of a rip off.
Bridget WThe U-Haul cargo van would not stop beeping. This was a nuisance and a safety concern. AND, when we tried to return it we were unable to read odometer. We called customer support and they couldn’t help us either. They said we would be charged extra
ANUP SNothing. Was perfect
Richard DI contacted Belford Motor Company for a box truck rental for my move in early May, and the process was easy and even pleasant. The staff (John) was courteous and accommodating, the vehicle was in great condition, checkout was quick and online/website worked really well for an off-hours vehicle return. Price was reasonable, too. Two weeks later I contacted them for a cargo van rental for work, and my experience was the same - staff (the other John) was helpful and pleasant, vehicle was great, and the entire process was seamless. I plan to use BMC in the future for both work and personal needs - I feel like I’m supporting my local naighbors and am happy to do so!
Diana BThe self service option is awful. Took 20 mins for an online agent to start my “approval” process. It was 11am on a Wednesday so my verification contacts were working and missed the calls. total time for self-check in was 45 minutes (ate into my 4 hour rental time) and it didn’t even go smoothly, ended up needing a live check in. Luckily John at BMC was extremely helpful and got me in an out in 10 minutes. Will continue to use live check in from now on.
Marcella Cmy only bad thing was that there wasn*t any water in the window washer. there was a lite snow fall, and I couldn*t clean the salt from the window that other cars kicked up. other wise everything went smoothly.
Robert HConvenient location but difficult to locate drop box because it was very far from where the trucks were parked (we had to drive from the truck to the lockbox and back)
AMANDAIREL SReturns as Easy and intuitive. Probably only because this was self returned lol
keith AFill up the gas! So we can fill it back up before we return the vehicle, hard to fill up only the half
Samer EEasy to get to the address, but very difficult to find the U-Haul Service Desk. The address is really for Belford Motor Company (BMC), but there is no notable sign for U-Haul Neighborhood from the road. Even after getting off the road at BMC, there is no notable sign where U-Haul is. One would have to drive around to find where to park, and the service desk is not even close to the U-Haul parking area, and I had to ask around to locate the serive desk.
Albert CNever received a final bill
ARTHUR SThe location was great but I am very upset that Uhaul cancelled my original pickup location which was closer to my home. I had to travel 40 miles to pick up my truck, which ended up costing me an extra $30 on my rental (since I went over the 65 miles). Very disappointed and will not be using Uhaul again.
Harry WBecause of the 24/7 self service, the care into the operation and cleanliness was not where it would be in a more traditional rental. As an example, the parking break was not operating properly and the cab / container of the truck required sweeping and small garbage removal.
Scott LYou can’t because I don’t think anyone could improve on John’s performance at Belford Motors. He is truly a pleasure to deal with .
greg lIt took me several minutes to find the truck. Perhaps specify where the truck will be on the premises. I returned the truck to the spot where I found it.
Stephen TI put my credit card to secure a reservation for a truck for 10 hours. Pickup was at 8, the movers said they would be late, I figured I would pick it up at 830-9. At 830 the guy calls me and asks where am I. I said I rented it for the day I’ll be over in 15 minutes. I got there is 12 minutes and he gave my truck away. They had no others. He then sent me to another location saying he reserved a van for me for 11:15 pickup. I get there and they say that van went back to philli. They had a van on premises. I said why isn’t that my van. He said it’s reserved. I am Livid
glenn hThe manager and one of his employees were outstanding. They helped us with the truck and we were very grateful to their kind service.
Harry KDolly I ordered was not in the truck. Please do not charge me for that.
Elizabeth WThe time it takes to get the approval so you can actually get the keys to the truck takes WAY too long. I’m sitting around ten minutes waiting every single time when I obviously need the truck for a move and have a million things to do and people waiting on me. Process improvements need to be put into place for people who have already been drivers of your trucks before. It’s ridiculous.
Kristen BAllow customers to check in and enter license and verification information prior to getting to the location.
Wayne FOver all rating for Uhaul (zero stars) Will not use them again
George KEverything went perfectly. The truck was clean and ready. The staff was friendly too.
ann rExcellent friendly service
Leigh Bgreat service- would definitely rent again
jeff GNeed a clear U-Haul sign visible from the road
SUMNER SVery helpful attendant after an incredibly stressful and unprofessional reservation process with Central Reservations.
Eric CThere's nothing to improve at this location
gaetano rJohn who processed my rental was super friendly and professional. The whole process was easy.
Donald Jinside of Van really needed a good cleaning/wipe down.
John BBecause of John how helpful he was I would highly recomend to others And come back!!!!
Lydia WSuper quick
Denise MGot me in and out fast, nice people.
STEVEN GFrom the sales guys to the mechanics, this place is filled with good people... Highly recommended!!!
John BThe truck clearly had not been cleaned properly as I have experienced from other U-Haul locations. At other locations, I have received the trucks in excellent condition with everything visibly cleaned recently prior to me picking them up. The dashboard and front console of this truck was filthy with dirt and grime built up in the cup holders and near the radio. There were plastic bottles still have filled left in the door pockets. The back had a broke hanger and plastic left from the last person who rented. It smelled.
Alkmini Oeasy pick up and return. Just need to make sure I am credited back as I did not use as many miles as anticipated and I see the larger charge on my account- other than that- great service!!
BEVERLY GI did the self-return and never went inside or spoke to anyone at this drop off location.
Jason GI live in toms River New Jersey and I was assigned a pick up location an hour away and now we’re back to Toms River I think this is unnecessary it cost me gas miles and I had to pay someone to drive me there I’m really upset that U-Haul would do such a thing and the tire where the tires are in the van takes up so much space I was unable to to to transport all of my stuff I had to go buy or rent another van from a friend I’m very disappointed in U haul such a well-known company! Very disappointed I wish that they would return me some money for all the traveling it took two hours out of my busy day
LIDIA GThank you for being so professional
Ronald M