Above and beyond .
ALLAN H
Customer Reviews for Bellas Furniture & Resale Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very efficient, Able to handle everything over the phone would recommend Wanda for anyone wanting to rent.
DENNIS LI highly recommend this location. The woman was very helpful and made the process easy over the phone. She ensured I followed all the steps and found the keys—truly going above and beyond.
MARTIN RNothing everything was a smooth purchase. Help was very helpful and will use them again.
Tiffany BBigger lot. This lot is very tight. Place was closed when dropped off. Can't comment on personnel.
RICHARD SWe dropped or trailer after hours. Lot was clean and organized as it always is. Great location.
MATTHEW BThey answered the phone right at closing and handled everything! Such a great experience! We will definitely use them again!
Gregg GKeep up the good work.
Keasha HThis was the worst experience I've had with any business. I went to one place and they had no idea I was coming or had a trailer. I went to another town and they were closed and when I called they told me to get a trailer out back that was in a oversized mud hole and I said no. Then she tells me I can go to and place to pick one up and when I did no numbers matched up to what I had. Then I get a call asking me to bring the trailer to another location when I drop off that wasn't near my house. Once again the worst experience I've had in a long time
Silvester TI always use this location for my Uhaul needs and they are always fast, friendly and have a good selection of equipment. 6 star rating from me!
DEREK Alooked dirty & run down.
Thomas LHad some issues to get someone at the location had to call several times but at the end I was taken care of
Manfred GThe service at this location was excellent.
Chad GWe were supposed to drop off elsewhere but ended up having to drop back at the place we rented from. It took the woman 2 days to check it all the whole the place we were supposed to drop it off was blowing up our phones asking about the trailer.
Loree WDid a great job and were very professional!
THOMAS TIt was excellent
JAMES BWe have rented from UHAUL in the past but this experience was by far the easiest ever.
Patsy GVery professional and accommodating.
ARLINDA JI could use some instruction on operating for tow/haul, to better care for transmission. Super nice truck and awesome retailer.
SUNOAK PJuana was friendly, helpful and professional
Letitia Hratchet strap winder very difficult to operate needs maintenance
Ricky DCouldn't get them to respond to text or call to verify they had the correct trailer. Wasn't told ahead of time that no one would be there for help, all they said would be it would be done by phone, so I figured that meant doing payment! No lights in area to see where u need to put trailer back after hours!
KATYHY RNothing. We were 100% satisfied
PATRICIA CJuana was extremely helpful and responded quickly, even when I contacted her on her day off or after hours.
John NGreat experience
Jim NThe people were Very nice, I just wish I hadn't been in such a hurry to drop off the Uhaul, I would have looked around the resale shop.
FRIEDRICH WNo one was there even though the sign said it was open during their normal hours. Then I got charged for extra mileage and two gallons of fuel at over $5 a gallon. What a ripoff.
Joseph PEasy, professional experience.
VITO BJuana does her Uhaul business right! Always honest and helpful. And will try and get the desired equipment if she doesn’t have it currently at the store!!!
Kristopher HThe store wasn't open during any of the hours posted. The phone numbers weren't answered (including the one that said "call me if after hours"). The equipment I had been scheduled for was not "entered into the system correctly, so I had wait for a call center rep to cancel my reservation and setup a completely new reservation for a different truck...and no dolly. In the end, everything worked out, but it just didn't work anything like it was supposed to have.
Byron HThe owner is very helpful and goes above and beyond to help you!!!
Jose RThank you so much
Yajaira CNobody there to help or ask for advice
Robert DThis was truly a great experience. The shop had me in and out and found that it was just what I need. The service lady was full of that East Texas charm, which made the event even better. Feeling blessed to know they are here in Jacksonville.
TIMOTHY SDrop off location was unmanned, and I called to express concern about the truck breaking down mechanically. The person I called said they would make sure the truck was not rented without U-Haul looking it over. I hope they do that since the truck was certainly having issues.
Joseph SWe were very pleased.
BILL Bbilled for appliance dolly, when rented utility dolly. dolly handle had metal nick in it that cut hand.
David WFast friendly and courteous
JAMES HThe owner was not at the location. Everything was done over the phone including me having to take photograph after I hooked the trailer up. And this was all after being forced to drive 30 miles to pick up the trailer that was not available at the location your system told me it would be at when I made the reservation.
Paul MThis truck was nice and new and very clean. The service at this location is 2nd to none, very good!
KENNETH SWe arrived to pick up our truck and there were people who didn’t work for this establishment sitting in the truck smoking and talking. We had to become aggressive with them about removing themselves from the truck. The eventuality moved. The brakes were horrible and the side view mirrors needed some type of w-d 40. The owner was sweet and easy to work with but her equipment was not acceptable.
Kimberly CBella was very nice and took care of my needs. The trailer was perfect for my use and all went well.
Bob KEasy access, friendly, fast and professional.
BARTLEY WAll great.
CHARLES LNothingEveryhing was great
Emely BThe manager in charge was very friendly, professional, and knowledgeable about the rental. She made my experience an outstanding one.
Josh DNothing
rodrgio rBe there when you say you will be and clean the trucks interior. The windshield was covered in a greasy substance on the inside and the floor and seats were very dirty.
Randy MNothing at all
DARRELL WHave something tho pull vehicles on to the Towing Dolly
ZAKIA JGreat people, very professional yet very helpful and friendly!!! I’ll be back!! No changes needed.
Joe PVery friendly and extremely helpful. What a pleasant experience.
Next GI have no complaints so just treat the next customer as well as you did me, and all should be good. Thanks for your great service!
Jeanna S