This was the smoothest rental van experience I've had! The equipment was in great shape, the pick up and drop off processes were quick and seamless, and the staff was very helpful. I will definitely be recommending Bellevue's Best to others!
ADRIANNE J
Customer Reviews for Bellevues Best Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience. Easy to reserve and pick up. Friendly customer service. Will recommend and use again!
MARY BExcellent service and friendly reception
MURALIDHAR BEquipment was newer and in good condition. The woman at the front desk was friendly and very helpful.
JEREMIAH WGreat van rental experience: clean, reliable vehicle and smooth service. Highly recommended!
Turgay YExcellent customer service
Don WNothing that I can think of...
Stanley JEverything was great
BOBBY CWas fast and friendly!
ARNOLDO DThe bed, or box, of the truck wasn’t swept clean when I picked up. The truck battery died on me and it took two hours to have someone show up and replace the battery.
ETHAN BGreat staff and location
DAN WA+ customer service. Definitely recommended to use this location.
JAMSHID KI was completely satisfied! Everyone I dealt with on phone and in person was very professional kind and helpful.
MCIRA CRobin and BB made our return of the truck completely effortless! Would recommend to friends!
ROBERT MJim was amazing! Walks you through all you need to know in a smooth and fun way! Very pleased with this location and services!
ABDELHAMID AThe lady who helped me was super nice, professional, and welcoming!! The truck I had felt like it was going to fall apart, but overall I loved the experience!
KIA KThe staff was super sweet and accommodating!
CHRISTINA RLocation does not specify that it does not do mobile pick up. Staff was not very friendly.
JONATHAN CWhen we got into the truck the low tire pressure light was in which tells me that there has been little to no maintenance done to the vehicle.
Corinne CThe gentleman at the front desk was very nice to me and my son. I felt very informed and the process was so simple.
SHANNON RBellevue’s Best Storage is well named. Everything about the place is top-notch and the owner/operator Robynne could not have been more helpful. She saved me money at so many steps when she could’ve easily just let my ignorance slide on through to her benefit. the U-Haul experience was excellent as well as the storage arrangements. I proclaim that these are my actual sentiments.
ADA MNone
William HThe older gentleman was very polite but again did not know how to process return and had to leave vehicle with proper check in. He also had to call someone to know how. Was incorrectly charged for additional day though returned truck earlier than required.
CALOTTA EStaff is wonderful as always
Stefani AI was charged for gasoline when I turned the truck in even though the truck had more gas at that point than when I picked it up
Jerry PNice people.
David MVery helpful and told me exactly where to park to make the return easy.
phu nEmployee was very helpful and pleasant.
CHRISTOPHER FI was overcharged my mileage. I plan to write a formal complaint on social.
Jason GI can't think of anything to improve. Jim and Robin were extremely helpful at this location. I've never rented a Uhaul cargo van before, but it worked out great and at a reasonable cost.
Mary BVery friendly, personal and helpful staff at this location! I had a problem with charges and the manager went above and beyond to help me get the situation resolved! I would recommend this location to do business with!
Darcelle PReserved truck 2 weeks in advanced for 6-29 at 10am at the mallory station location. and had to drive to 3 different locations before I got a truck. Agent: I know why we have reservations. Seinfeld: I don’t think you do. If you did, I’d have a car. See, you know how to take the reservation; you don’t know how to hold the reservation. And that’s the most important part of the reservation
McCrea BAwesome experience
David BHorrible
John WFacility and staff/owner were excellent. Very helpful and couldn't not be more supportive during the check in and return process.
Grant CI forgot to ask them if I could (or if there was a) Senior discount I could get.
David JThey gave my car dolly to another customer and didn't have one to replace it with. Then I had to call them back after they told me they would find one and have it brought to the Clarksville location and never did. I called them back and was told that there was one in Belleville but that I would need to go get it. That location was almost 60 miles away from me and a around tip would be 120 miles. This was unexpected and unacceptable as it put me almost 4hr behind schedule. Everything would have been fine and understandable except for the gentleman behind the desk and his totally unacceptable bad attitude. I mean you don't tell a customer I hate it for you but there's nothing I can do when it was clearly his mistake.
william bRobin was awesome! She handled my reservation quickly and efficiently!
Robert HAfter a friendly, extremely drop off with a lovely lady, received e-mail that vehicle was in accident and $50 service fee. Returned to location and she immediately resolved mistake by UHaul. She gave me paperwork to show what computer error was now gone.
Calotta EFantastic service!!!
Shanda AYour system crashed so it took 1 hr to pick up the truck. Also the lady at this place has an attitude problem, but the guy was super chill.
Meiling MThe gentleman was fantastic and friendly. Very nice and offered us waters. Can not recommend this location enough.
Jennifer EThe person on the reception desk was very helpful and informative. Thank you.
Mahdere GThe truck was great. Everything was ready and the pickup process was quick and efficient. However, returning the truck was more of a pain. I guess because we brought it back after hours. We were hot and exhausted and then had to follow a bunch of prompts, take a bunch of photos, I was back in and out of the truck several times. I'd rather not do that.
Jennifer SStaff was personable and efficient.
Carl RThis location was fine except for the guy calling me on Sunday being a bit rude about when I was dropping off. But I blame U-Haul for booking a reservation near my house, then letting me know last minute that my rental was far from my house. So I had to change my schedule, pay extra mileage and also an extra day. I won’t rent from U-Haul ever again.
Matthew BDefinately the cleanest and nicest U-haul facility I have ever seen.
Robert CJim was excellent. I cannot express enough how helpful he was, easing my worries as I encountered a few hiccups. He is a jewel!
STEPHANIE BUhaul needs to support this site so they have all the necessary Uhaul information to serve customers! My issues were with Uhaul, NOT this location!
Linda CEverything was fast and easy. Would definitely rent from them again.
Jerry HOutstanding Supporting team and service
jash cThe truck smelt of cigarettes not very pleasant, other then that was good
ANAND PJim/James, was extremely polite!’ Great customer service!
Kaylee BJim was great to deal with
BRUCE RInside smells, chocolate melted on handle and steering wheel. General cleaning should have been done.
Frank M👍👍
Ibodilla RYou guys were great. Thank you
Jessica DNo improvements needed. There was a very nice young lady there that greeted us and was ready for us when we arrived. Highly recommend!
thomas bI was told to drop it off anywhere but when I tried to drop it off I was told to take it to the drop off location U-Haul chose
Samuel C