Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
Would appreciate access to onsite restroom facilities in storage unit areas, as allowed in past. Not sure if this is due to Covid or not, but there was no signage of any kind about why doors now locked .
MARQUERITA J.
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Overall Experience
Rating:
4.0
The only issue I had with the truck was the radio had problems. You hit a bump and it go off and a message would pop up referring to a device being attatched AVI or something like that. Hit another bump and radio would come back on. Otherwise, everything was fine
GREGORY M.
Rating:
5.0
Everything was very efficient
Lynda T.
Rating:
5.0
Thank you customer service rep was very kind understanding and well knowledgeable i will come back again and i will recommend others to come
CANDY W.
Rating:
5.0
Customer did not leave a comment.
Akeem D.
Rating:
3.0
Customer did not leave a comment.
BRITAINY W.
Rating:
3.0
I would not recommend because my card was charged multiple times in error for my rental. When I called to get the issue resolved after holding for an enormous amount of time my call was disconnected.
Jada T.
Rating:
5.0
Customer did not leave a comment.
LAKINDER E.
Rating:
5.0
Very good place. People were nice and I had no issues
Charlene S.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milton O.
Rating:
5.0
Well-managed facility
JOSHUA B.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUGUSTUS T.
Rating:
5.0
Customer did not leave a comment.
Danny P.
Rating:
3.0
Be sure to have ALL items included in order. And if the reserved truck size isn't available the customer should be offered an option to pick up elsewhere. My original choice wasn't available, so I was given a much larger one and it required me to make more purchases to ensure my items didn't shift around.
julianna P.
Rating:
5.0
Customer did not leave a comment.
Jon S.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
Travis F.
Rating:
5.0
Customer did not leave a comment.
REGINALD P.
Rating:
5.0
Excellent service! Would do business again with this location.
Pavel K.
Rating:
5.0
Customer did not leave a comment.
Meagan M.
Rating:
1.0
The truck was dirty on the inside (worker said it was cleaned inside) and out (muddy) when I first got it they say that I reserved it soon as they got it back, but I reserved 45 min earlier than I picked up. Charged a $10 fee for they say a broken light bulb that was left in there when we got it dirty inside and out that ruined my experience for this location. I'll drive further if I have anything else to move.
Raven R.
Rating:
4.0
Only issue was worker was checking the back storage facility so the door was locked when I got there. I had to wait about 5 minutes. Probably would not have happened had it not been Christmas Eve.
JOE C.
Rating:
5.0
Excellent professional service! Would definitely do business with this location again.
Pavel K.
Rating:
5.0
Customer did not leave a comment.
Joseph L.
Rating:
5.0
Customer did not leave a comment.
calvin K.
Rating:
4.0
I was unable to move in due to personal issues and had to cancel the reservation. The young lady was very nice in canceling my reservation.
Tonda S.
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Reservation
Rating:
4.0
Customer did not leave a comment.
Kathleen A.
Rating:
5.0
I only had the truck for 1 day and got charged for 2. They charged me for 212 miles when I only went about 30 miles. When I went to turn in the truck the guy told me he was about to close out and to put the key in the box and he'll take care of it. The truck was on the property before 5pm and when I asked since its here and they not done getting the stuff off would it be ok, he said yes and he'll take care of it. I said ok and now yall saying I owe all this money no this IS not so and I'm not paying it
Valerie R.
Rating:
4.0
Staff was really helpful, building is organized and in ok standards.
Tymaiya G.
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Reservation
Rating:
2.0
Do not expect to be treated like a valued customer at this establishment. While the phone operator that took my reservation was very polite and easy to work with, the person at the front desk was not
Andrew D.
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Reservation
Rating:
5.0
I reserved the truck online. The reservation indicated another location. When I went there, the staff told me that the truck I reserved was at another location.
George S.
Rating:
5.0
Good facility and service
KEN J.
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Reservation
Rating:
3.0
The storage facility was clean and is as expected. However, the lady at the front desk was not very professional. She seemed bothered and uninterested in showing the unit.
Latesser G.
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Reservation
Rating:
5.0
Very helpful.
Stephanie R.
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Reservation
Rating:
3.0
It was fast and convienient, not much to chose from
Rose Mary G.
Rating:
3.0
I have paid for my storage unit but have not had a chance to start using it yet but what i seen was very clean although I really wish the side roll up door was working.
Chad K.
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Reservation
Rating:
2.0
The lady at the desk didn't even say hello, or ask us what we needed. It was the only truck available, but it was the size I needed. The cab had dirt on the floors and so did the back.
Christopher H.
Rating:
5.0
Customer did not leave a comment.
Ostella H.
Rating:
5.0
Customer did not leave a comment.
Mikaila S.
Rating:
5.0
Customer did not leave a comment.
karen D.
Rating:
5.0
This location is always so nice and accommodating. I have used them before.
Courtney A.
Rating:
3.0
I need a refund
Jennifer D.
Rating:
4.0
I cancelled the reservation with Connie? I was not able to get out there to look at the units, as I required certain dimensions. She was helpful tho.. The rep NOT onsight couldn't give proper info
Karen L.
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Reservation
Rating:
1.0
You guys suck! You let crack whores run the place! You had my credit card on file and never ran it! I drove 45 minutes numerous times only to be locked out!!!! You SUCK.....u-haul should pull fran
dana m.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darnisha A.
Rating:
4.0
Did not move in yet due to bad weather.
Heath H.
|
Reservation
Rating:
3.0
i did not use the facility my moving date changed and i cancelled in enough time Im giving you an average rating because i did not use the facility to say if it was poor or excellent.
Angela H.
|
Reservation
Rating:
4.0
The customer service is great, and prices affordable.
Charlene S.
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Reservation
Rating:
5.0
I love the staff and the service there always helpful and understanding
Shannon C.
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Overall Experience
Rating:
5.0
Great secure storage and nice people.
WILLIAM W.
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Overall Experience
Rating:
5.0
April was awesome. I love the location, the affordability, the size of the unit. I loved the fact that there was equipment to assist with loading and unloading. Loved everything. I will refer others
SCHELISA S.
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Overall Experience
Rating:
1.0
I called to cancel the lady left me on the phone without saying hold on and she said the system was moving slow. She was very rude.
Tasia O.
|
Reservation
Rating:
3.0
Nice facility. Indifferent staff.
Katherine B.
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Marc L.
Rating:
4.0
Good staff
Jonathan D.
|
Reservation
Rating:
5.0
Gas was low but service was great
latrice Y.
Rating:
4.0
Customer did not leave a comment.
blake R.
Rating:
4.0
My representative was excellent.
Robert W.
Rating:
5.0
Customer did not leave a comment.
Nemanja K.
Rating:
4.0
Great experience !
Isaac C.
Rating:
3.0
Customer did not leave a comment.
Marilyn H.
Rating:
5.0
Customer did not leave a comment.
bryan S.
Rating:
5.0
Nothing the service is fast great. Work is friendly, and kind. I will go to that location over and recommend all my family and friends.
TULLULAH B.
Rating:
5.0
Customer did not leave a comment.
MELISSA R.
Rating:
4.0
Haven`t retained the space yet, but the customer service was great when I called.
DOROTHY P.
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First Impressions
Rating:
5.0
Great service
shaun D.
Rating:
3.0
Staff was friendly and helpful. Facilities seem to be pretty standard. This computer system doesn`t work well. Avoid the BS and just call and/or drive up there.
RANDALL I.
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First Impressions
Rating:
5.0
The attendant was very helpful, showed me the unit prior to rental, and the entire process was complete in a very speedy amount of time. Can`t ask for more!
PHILIP R.
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First Impressions
Rating:
3.0
Customer did not leave a comment.
Shemeeka B.
Rating:
3.0
The truck was beat up and banged up. The truck ran rough and the inside was dirty. The utility hand trucks didn't have the belts on the bottom tread and we had to get others to move washer, drier, and refrigerator in once we reached home. Very disappointing. This was our third weekend to rent trucks and equipment and it was our worst. Truck was supposed to be on full tank of gas but wasn't. Just not satisfied with this uhual service. All previous ones were much better.
Donna B.
Rating:
4.0
Used on line check in reduced check in time greatly. The on line check in does not cover the check 100%.
Post the correct check in time on the reservation I could have use the extra half hour in the morning. Basically all in all good experience.
Randy E.
Rating:
3.0
Customer did not leave a comment.
Stacy N.
Rating:
3.0
THEY LADY AT UHAUL WAS VERY NICE. THE ONLY PROBLEM I HAVE HAD WITH MY RENTAL WAS DURING RESERVATIONS. I ASKED TO PICK UP AT 7;00 AM AND WHEN I GOT CONFORMATION PICK UP WAS AT 12:00 AND THEN AFTER LONG CONVERSATIONS I WAS ALLOWED TO PICK UP AT 8:30. I HAVE NEVER MADE A RESERVATION WITH UHAUL AND NOT HAD ANY PROBLEMS. I THINK YOU NEED TO LOOK INTO YOUR SYSTEMS.
ANDREA M.
Rating:
4.0
Customer did not leave a comment.
William C.
Rating:
3.0
Customer did not leave a comment.
Paul W.
Rating:
3.0
The engine light was on & stayed on the whole time . I dropped off @ a few minutes b4 2. The clerk was getting in her vehicle to leave...."we close at 2 on Saturday".
Georgia P.
Rating:
2.0
I have called three times with no answer and no returned phone call. They charged me incorrectly for mileage and won't respond to me. Not pleased at all.
kristi C.
Rating:
3.0
Customer did not leave a comment.
Olivia S.
Rating:
1.0
Inside of truck was dirty, brakes made noise, brake light came on with a small wrench notified the drop off location of problem, half way through the trip I had a great concern regarding the brakes and had a trucker look at it for me, was told to just go the rest of the way carefully and reduce my speed. Took 2 day to arrive at my final location. Would never rent fro UHaul again "NOT FOR THE PRICE" AND RATTLED NERVES PUTTING UP WITH THE BRAKE PROBLEM THAT SHOULD HAVE BEEN CHECKED OUT BEFORE. Had to take out the junk in the back of the truck and wires were hanging down. Uhaul should a truck in that condition for the high cost I spent. I had no other options needed to get to location no later than Monday. Arrived on Sunday @ 9 pm
Jeanette S.
Rating:
1.0
She charged me to and put some in her pocket, I know she did . she lied about when I got the truck know. I had to get the truck 3;30 to 4;00 pm I worked night shift . I sleep until 1;45
gye E.
Rating:
4.0
Customer did not leave a comment.
CYNTHIA B.
Rating:
3.0
I made reservations for a hand truck and a furniture dolly, they had neither one. She let me use a personal one they had there, but it was not what I ordered. Had I not called the day before my move, I would have not known that they wanted me to go across the street for a furniture dolly. These are surprises I did not have time for.
The truck not operating correctly caused me 2 hours of labor for 2 of my laborer at $10/hr.
I feel I should have at least been offered compensation for that.
The best thing you could ever do the improve your service next time (if there is a next time) is communicate and follow up with your customer any unforeseen issues that may cause them concern.
Rita B.
Rating:
5.0
Customer did not leave a comment.
ALEX W.
Rating:
3.0
Customer did not leave a comment.
Julie S.
Rating:
1.0
The representative was very charming but truck was garbage
Prevette J.
Rating:
4.0
Check fluid levels in all vehicles. The oil change light stayed on, which made us very nervous.
Brittany F.
Rating:
2.0
The clerk wa very unprepared for the rental process. She was nice and told us she was new but she had to call several people on the phone to walk her through the process while we waited. It took 45 min to pick up a truck. Then the truck still had empty boxes and trash in the back and the gas gauge showed less gas than on the contract. Overall it was a difficult process.
ELIZABETH K.
Rating:
3.0
Customer did not leave a comment.
NICKOLAI S.
Rating:
3.0
Customer did not leave a comment.
JERRY P.
Rating:
5.0
the only bad thing the truck had a strong smell of gas it was difficult to drive for 6 hours with the smell of seeping gas
DONNIE H.
Rating:
5.0
Customer did not leave a comment.
JOHN K.
Rating:
5.0
The lady that we dealt with was super nice and friendly!!!
TERESA P.
Rating:
2.0
Had reservation for truck, furniture pads, and utility dolly. They had to "gather up" 12 furniture pads, and there was no dolly at this location.
Leslie W.
Rating:
5.0
Customer did not leave a comment.
ANITA H.
Rating:
4.0
Older truck. Driver door would not open from outside, needed to enter through passenger door and climb over seats to open driver door.
Breaks were sticky.
elaine T.
Rating:
4.0
The only issue I encountered was that the u-haul website allowed me to reserve moving pads when this location said they did not have any.
Charles P.
Rating:
3.0
The truck was in need of shocks, brakes, a new transmission and a tuneup. While 150,000 miles works on a vehicle that is well-maintained, this one should be retired and sold for scrap.
Bob W.
Rating:
5.0
Great service. Very pleased.
MICHAEL N.
Rating:
5.0
Customer did not leave a comment.
Gail M.
Rating:
1.0
The truck was fantastic. But the rudeness of the woman there this morning will prevent me from ever using that location again. I may use one elsewhere but never at Beltline Stor All
Nichole B.
Rating:
5.0
Customer did not leave a comment.
Rosie R.
Rating:
3.0
Boxes were more expensive than other locations
Paul T.
Rating:
4.0
I originally went to the location on West Service Rd but they didn't have the truck I needed so they referred me to the Beltline store I was pleased with both stores and services.
monique G.
Rating:
4.0
Friendly. Cool,clean. 1 issue: emove site found on storall says 6x8 is enough for 1br home. Had to upgrade. barely fit contents of 500sf apartment. I didn`t even have a couch or bed. Otherwise great!
JOLYN P.
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First Impressions
Rating:
5.0
Nothing
BETTY C.
Rating:
5.0
The truck was old and jerked a lot when speeding up and slowing down. The truck also had a leak in the upper right hand corner of the cabin. It ruined one of my boxes that had Christmas decorations in it.
JOHN H.
Rating:
5.0
Customer did not leave a comment.
MICHAEL M.
Rating:
5.0
Customer did not leave a comment.
DIANA E.
Rating:
3.0
This truck was not 'safe' for driving over 40 mph. The A/C did not work properly, which is not good in HOT summer months after moving furniture. It would work for a few seconds and cut off and only come on for a few more seconds at random times. The truck cab was not clean and smelled really bad. There was no air suspension which was also advertised (along with A/C). IT IS TIME TO RETIRE THIS TRUCK! I am NOT happy with service and will NOT use ever again!!!
LINDSEY D.
Rating:
3.0
Customer did not leave a comment.
ROBERT F.
Rating:
5.0
Truck was ready when I picked it and I didn't have a problem while moving. Representative was very helpful.
ANDY N.
Rating:
5.0
Customer did not leave a comment.
JOYCE G.
Rating:
5.0
Customer did not leave a comment.
Markel C.
Rating:
5.0
Make sure you read your contract fully and understand every part. Before departing to your destination, check that the given mileage is accurate to your actual travel distance. If you do not, you may be charged extra.
MICHAEL C.
Rating:
3.0
Staff was friendly and efficient.
Edward W.
Rating:
5.0
A larger street visible UHaul sign for ease of finding the location.
PETER B.
Rating:
3.0
I originally was referred to the wrong location on the Beltline, causing a delay in getting my truck.
The lady at the first location was extremely professional and friendly, and the gentleman at the pick-up location was equally so.
My main dissatisfaction was with how my reservation was handled, in that my son paid in full for the truck prior to pick-up, yet when I went to pick-up I was told that all of his credit card info would have to be re-entered. Had I not been able to get in touch with him, I would not had been able to get the truck. U-Haul needs to better coordinate the flow of information between reservations and payments with the actual location where vehicles are picked up.