The person at the place was very unprofessional. No customer service skills at all. When I tried to return the truck. He was very frustrated with me stating that I could download the app and check out there. I said I don't want to do that. Handed him the key he threw it down on the desk stating he will email me the charges. Heck no not the way he was acting. I downloaded the app for my protection only. NEVER AGAIN
Joan G
Customer Reviews for Beltsville Pack And Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just to explain in detail how much everything will cost, although it was reasonable, it would be nice to know the price with the additional costs so I'll have in mind on what I'll be charged, not just the rental fees and miles but also the additional fees. But overall it was reasonable. I would go back.
ANGELA WSuper customer service- courteous and professional!
PATRICIA JKeep this up for now
PAUL AThe agent in the pickup office who I spoke to multiple times on the phone was incredibly friendly and helpful!!!
Liz RThe only maintenance issue was no wiper fluid and a dialog box indicated that.
Darlene SThis has nothing to do with the rental location we used. Your app apparently doesn't keep track of what kind of additional equipment each location actually has. It allowed us to reserve a dolly even though this location doesn't keep them in stock. Your equipment database needs to maintain this information accurately. This will minimize client dissatisfaction with UHaul and, more importantly, with individual locations who have no control over what the app allows customers to reserve.
Mark LDropped off the truck after hours here. Location was tough to find as it's not an actual Uhaul so only a small Uhaul sign in the window letting you know they do Uhaul stuff. Not a big deal but just a little confusing when returning the truck.
Carl WNo information provided in advance about how to pick up the van when location is closed. No utility dolly included although we had reserved it with the van. Repeatedly told it would be removed from our bill and of course it was not.
Kerry MWas very Rapid process I was extremely pleased and actually I was expecting to pay a lot more. Got back a little late about 630 they close at six. I believe left the keys in the appropriate box and on my way.
Patrick KExcellent experience, would rent from him again!
Mark LNice clean truck. I rent all the time for my business and have been pleased Every time with the great service
Kimberly TFirst time using facility and the rep was VERY helpful in assisting Mr.
Sharon SVan Still had trash in the back from previous renter. I took over an hour on the phone to rent the vehicle. The app was very slow even after I followed all the phone reps instructions.
James WSupport missing
lydia KThe app didn't work properly for both pick up and return. I didn't receive the proper instructions for pick up the truck, so I lost 45 minutes trying to solve it.
Juan JProvide exact location of vehicles pickup the states UHaul on the building . Went to pick up after hours , but the vehicle and keys were at an offsite lot,. Address provided for pick up on my reservation , was not the address for me to pick up. After a long call to multiple Reps , I was I told the puck location key box was different and I need to go to Insurance company store front to pick up .
Antwaune RBetter condition vehicle. More knowledgeable employees.
Thomas HThe rep at the location was very RUDE!!!!!! Didn’t have all needed materials treated us as if we were bothering her trying to get clarity. Worst experience!!!!!!
Michael Pgood
carlos mBrandon provides excellent service. I'll rent again from this location.
JOHN DWas wondering about the passenger side view mirror not adjusting the driver's eye views. That was the concern I had. Thanks.
Harriet WThe young man that assisted me demonstrated amazing CS Skills!
TONY PWhen I arrived at the location the Uhaul was not ready and I had a deadline to meet and I had to sit for A very long time waiting to get the keys. And then the truck was dirty and dusty inside the whole Uhaul truck also when driven the it felt off and wobbly like something was wrong with the truck very dangerous to drive in.
Saffiya MGreat customer service. On point
Vincent OThanks again for your service
Ali LThe cargo area of the van was wet. There were several puddles. The rep was help and attempted dry it with papery towels. However, a wet vehicle was to move items is very problematic. Also the horn of the vehicle did not work. The service at this location was great, but the vehicle provide was subpar. I would choose a different location with more vehicles next time, to avoid this problem.
Alfatah MDifficulty picking up. Customer service rep at location wasn’t helpful. I wanted self checkout no code for lock box sent. Way too long dealing with an unhelpful unprofessional customer service rep.
Laquita C4 wheeled furniture dolly that I ordered was not available.
Karl ABrendan at Beltsville Pack & Ship was very helpful. Jay and Melody at Uhaul were not helpful AT ALL.!
Simonne MThe uhaul service representative showed up extremely late and set me back completely. I was very displeased with their service.
Mamie KI am ok with the location.
eugene mMy issue is not with Beltsville Pack and Ship, but that UHaul moved my pickup location. This location was hard for me to get to
JACOB SI had completed my reservation and part of my check-in via the app, but I went through that process all over again, taking about half hour to complete. This put me behind schedule for my move. I expected the pick-up process to be easier.
EUGENE Q