Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not receive the truck until an hour later. I lost my moving crew due to the delay in time. They could not process my payment. I paid $450 for a dirty truck with ticks inside and full of dog hair.
Problems with remote drop off with phone. People at the location were helpful in returning vehicle.
There was no one there to talk to make sure I was putting the truck in the correct spot. A little confusing to drop off but convenient location.
I had no idea where to go or how to pick up the truck. It took like a half hour to check in bc all the software was changed. Nice guy can't speak English well, but the system he is working in doesn't help anyone.
I would recommend this location to a friend, however, it was a little difficult to locate the drop off center due to lack of signs indicating that it was Bergen Auto Polish as well as a UHaul drop off center.
Make sure the gas tank is actually filled. When customers make reservations fir a truck ig for any reason said truck isn't available, let your customer know.
I was rerouted twice for my pick up - unacceptable. I planned out my move weeks prior and had to rearrange my schedule because Uhaul can't keep track of their trucks. Terrible business plan and reservation policies.
Bergen Auto Polish has one employee on site to help with car washes, oil changes and U-Haul rentals. This gentleman barley spoke English and barley knew how to use the U-Haul system. I left there with no signed contract. Upon entering the truck the gas was empty. Very poor service! I will never use them again
