Better signage at the location.
ALEXANDER L
Customer Reviews for Berkeleys Tire & Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm from Dunnville and called my hometown location 3 times in a week to arrange a rental, all times nobody answered nor could I leave a message, so I went to the next closest town 20 minutes away, they could not take my order and sent me to the second rental guy in Port Colborne who actually took the time to help us put our order in. So now due to the short time I had to put our order in, we were told we could pick the trailer up next day in Dunnville which would have been so very convenient for us and my business time line BUT we choose to drive over 45 minutes away from Dunnville to pick up our rental and dropped it off in Dunnville WHICH I HAS TO APY EXTRA TO DO THIS WHICH I AM NOT HAPPY ABOUT CONSIDERING THE POOR BUSINESS FUNCTIONING OF YOUR DUNNVILLE UHAUL BRANCH!!!!!! SO Im thankful our pick up was a blessing through our not so good overall experience. Thank you
SUSAN MFantastic Kevin.
THOMAS HThey could have cleaned the truck a bit better. Still lots of leftover food and garbage from the previous user, other than that they were friendly enough.
RJ VScammers. Stole my $125 deductible to cover “damages”. They took the entire 125 because we went 5 km over the said amount and she tried to tell me I owe an extra $4 on top of this. Absolute scammers taking advantage of people at their lowest.
TAITUM WI declined insurance and stated my black Visa card covers the insurance. Charged insurance anyways on my credit card. To many follow up text messages during rental asking for pictures of trailer, licence etc.
Darren SThey were absolute rockstars and would rent from them anytime!
SCOTT DSingle direction drop off was a bit difficult to reconcile as the drop off address was not provided and the DOUBLE charge threat was raised. This should be made very clear. Fortunately our U-Haul rep in Kempville had a good contact and the drop off was changed to the Kemptville U haul.
RICHARD MTeach the guy to bend over n let daddy take over
MICHAEL VAll good 👍
KITH SN/a
PIEE RCustomer service very good. Unfortunately I was unable to use trailer. The carrier rails were to wide to load my tractor. Returned equipment immediately.
JOSEPH MTruck was in poor condition it sat for 6hours for roadside help
JESSICA FThe truck wasn’t ready for us even though it was booked WELL in advance. We also had to drive a lot further to pick up the truck even though we booked a pick up at a local location. I had to explain to multiple different people discussions I had with other employees regarding reimbursement. It seemed to be VERY poorly run. For such a massive company, get your sh*t together.
Sarah MDid a good job but would recommend explaining things about the vehicle a little better, closing times and what happens if truck if returned after hours.
Carol sThe staff was helpful and friendly.
Jose RWaited 40 minutes past opening time, placed two phone calls, and no reply. Lady said family emergency when she eventually came. I understood her explanation which was acceptable, however no backup. The truck was returned within 6 hours, not 10 as stated. Backup person should be available. The truck was very satisfactory
trevor rNo improvement needed,was great
sharon sBetter facility, hard to tell it was a U-Haul location
James MExcellent & competent service. Strongly recommend this service manager
Marc BNikki is amazing
Ann-Marie BNot much.
Rick AGreat service & helpful
kirk aNothing required
kirk aNothing required really
kirk aNothing comes to mind...needed a bike trailer, got it when I needed it, used it and returned it. Staff was friendly and helpful. Denny
Denny OGreat service and rates
Ivan SBecky and the first lady I dealt with were both very nice and helpful.
Phillipa HExplain the pricing details before rental not when the truck is returned. I found it extremely expensive to rent. Why havev the 19.95!-written on every truck when it’s not even close to that to rent. Cost me 10 times that amount and more
Sandra kI don't know much about this place because I just dropped of the vehicle during the Holidays, so they were closed.
Damir AThe back of the truck had some dirt in it but we swept it out before loading… other than that the experience was perfect… great communication and explanation of costs the staff was great, wish the prices were a little less $1.09 a km adds up fast
Jamie KNot walk around for damage Did know what they are doing Nothing told about breaking seal on dolly or blankets Will not use them again Was given Visa card at time of reservation but my son had to use his total screw up
Irene HIve rented a lot of uhauls at a lot of locations and this by far is the best. I pick up a truck in 15min after a mechanical issue with mine. 10 Star review. Thank you Berkeley fam, we appreciate you! Steph and Brandon
Stephanie CVery helpful and trustworthy people that work there very accommodating
Belerim SWe were sent to this location as our chosen pickup location could not provide the vehicle that we needed. Upon arrival after hours we tried to use the mobile app to pickup our truck but unfortunately there is no cell service at this location. Thankfully someone was still available to help us even though they had already closed. I would not recommend picking up after hours at this location. We also rented a furniture dolly, we were not charged for this but were given a utility dolly instead which was not sufficient. We had to separately rent a furniture dolly from Home Depot at extra cost. We rented 12 furniture pads, only 9 were provided and they smelled like damp.
Darcie W