Customer did not leave a comment.
Steven J
Customer Reviews for Berryville Tool Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Received a call from the pick up location the morning of the pick up asking me what time we would be by. Advised it will be soon. They called me back asking if we have ever rented from Uhaul before. I asked him why does it matter? He said they have to leave and go get some transfers and said we can just hook the trailer up ourselves. I told him that is absolutely NOT protocol when picking up a trailer! It is procedure to have the rep at the location hop up the trailer and take pics to verify it has been hooked up properly! I told him I use to work as a department manager for the contact center and I am NOT the one to try this on! Needless to say he said someone will be there to hook the trailer up. So irresponsible of the dealer to try to pull this crap!
SANDRA SThe Gentleman in Charge was Very Helpful.
Tim CWheel Chocks would be nice when returning a trailer. Otherwise, the return was convenient.
Emroy G10/10
JERMAINEJ EEverything was ready and rental was a breeze. Great location.
KENNETH EVery kind very friendly guy. I really appreciate him. excellent customer service.
MANSOOR S