Customer Reviews for Berryville Tool Rental LLC
(U-Haul Neighborhood Dealer)

20 reviews

606 E Main St   Berryville, VA 22611

(540) 821-2066

Office Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 7/17/2025: Closed
  • 7/18/2025: Closed
  • 7/19/2025: Closed
  • 7/20/2025: Closed
  • 7/21/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(540) 821-2066

606 E Main St
Berryville, VA 22611

Services at this Location:

Office Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 7/17/2025: Closed
  • 7/18/2025: Closed
  • 7/19/2025: Closed
  • 7/20/2025: Closed
  • 7/21/2025: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very knowledgeable in the field. patient with a first time renter and questions we had.

Floyd S 
Rating:
5.0

Very nice to deal with

DARRELL S 
Rating:
3.0

Some gravel at the end of the driveway would be nice to fill in some of the holes. Sort of a busy street and it makes it difficult to accelerate out into traffic. Very friendly staff

WILLIAM R 
Rating:
3.0

Nobody was at the location for drop off. I had to find the U-haul number and call in order to get us checked in, because we couldn’t find any information on the door. Perhaps posting a phone number would be helpful.

KIMBERLY H 
Rating:
5.0

Jimmy was awesome! Very professional and courteous. Ensured the Auto Transport trailer I used to haul a classic car across country was in good condition…and correctly/safely connected to my truck.

David P 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

Shawntell M 
Rating:
5.0

Use the cell phone app to do the drop off, worked perfectly. I called the next day to double check successful drop off, employee was very nice on the phone

RUSSELL M 
Rating:
5.0

Customer did not leave a comment.

Ellis C 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Steven J 
Rating:
2.0

Received a call from the pick up location the morning of the pick up asking me what time we would be by. Advised it will be soon. They called me back asking if we have ever rented from Uhaul before. I asked him why does it matter? He said they have to leave and go get some transfers and said we can just hook the trailer up ourselves. I told him that is absolutely NOT protocol when picking up a trailer! It is procedure to have the rep at the location hop up the trailer and take pics to verify it has been hooked up properly! I told him I use to work as a department manager for the contact center and I am NOT the one to try this on! Needless to say he said someone will be there to hook the trailer up. So irresponsible of the dealer to try to pull this crap!

SANDRA S 
Rating:
4.0

Customer did not leave a comment.

ERIC C 
Rating:
5.0

The Gentleman in Charge was Very Helpful.

Tim C 
Rating:
4.0

Wheel Chocks would be nice when returning a trailer. Otherwise, the return was convenient.

Emroy G 
Rating:
4.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

10/10

JERMAINEJ E 
Rating:
5.0

Everything was ready and rental was a breeze. Great location.

KENNETH E 
Rating:
5.0

Customer did not leave a comment.

T K 
Rating:
5.0

Very kind very friendly guy. I really appreciate him. excellent customer service.

MANSOOR S 
No reviews have been submitted for this location.
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