very knowledgeable in the field. patient with a first time renter and questions we had.
Floyd S
Customer Reviews for Berryville Tool Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice to deal with
DARRELL SSome gravel at the end of the driveway would be nice to fill in some of the holes. Sort of a busy street and it makes it difficult to accelerate out into traffic. Very friendly staff
WILLIAM RNobody was at the location for drop off. I had to find the U-haul number and call in order to get us checked in, because we couldn’t find any information on the door. Perhaps posting a phone number would be helpful.
KIMBERLY HJimmy was awesome! Very professional and courteous. Ensured the Auto Transport trailer I used to haul a classic car across country was in good condition…and correctly/safely connected to my truck.
David PUse the cell phone app to do the drop off, worked perfectly. I called the next day to double check successful drop off, employee was very nice on the phone
RUSSELL MReceived a call from the pick up location the morning of the pick up asking me what time we would be by. Advised it will be soon. They called me back asking if we have ever rented from Uhaul before. I asked him why does it matter? He said they have to leave and go get some transfers and said we can just hook the trailer up ourselves. I told him that is absolutely NOT protocol when picking up a trailer! It is procedure to have the rep at the location hop up the trailer and take pics to verify it has been hooked up properly! I told him I use to work as a department manager for the contact center and I am NOT the one to try this on! Needless to say he said someone will be there to hook the trailer up. So irresponsible of the dealer to try to pull this crap!
SANDRA SThe Gentleman in Charge was Very Helpful.
Tim CWheel Chocks would be nice when returning a trailer. Otherwise, the return was convenient.
Emroy G10/10
JERMAINEJ EEverything was ready and rental was a breeze. Great location.
KENNETH EVery kind very friendly guy. I really appreciate him. excellent customer service.
MANSOOR S