They could not find our reservation and kept asking for information we did not have. He was also trying to process things on a shattered phone. Because this location was so busy, he kept stopping the order to help gas station customers. Whatever the pandemic situation, your vendors need a desktop, not a phone, to service their customers.Kristin E.
Customer Reviews for Bessemer Stop and Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner/managers of business could not have been nicer or more helpful. Tareq, especially, deserves acknowledgement for his above the top assistance - as does John Echols, Tareq's Sales Manager. Separate note about both, in a different email.Alicia L.
Customer did not leave a comment.sam A.
Again, I had chose a place to drop the truck, couldnt find it and called. Was told oh we arent there anymore you can being it to Valleydale Rd. No that's to far. Gave me another place. They dont take one way drop offs. After calling Uhaul and talking it out they added 50 extra mes to my contract. Got it returned with 9 minutes to spare.Terri R.
The pick up took almost 1 hour. After trying to figure out why I couldn't complete the pick up on- line for quite a while we figured out that The truck was not in the system as returned. The attendant at the location was fantastic and took the time to solve the issue, but it took much longer than normal. And the truck was not exactly clean, it had pop spills inside and the steering wheel was sticky.Timothy A.
Customer did not leave a comment.Mandy P.
Customer did not leave a comment.Ashlie J.
Customer did not leave a comment.Precious S.
Despite being a small store, lots of customers during the morning and the wifi going out several times. Mr. Saled was extremely friendly, pleasant and kind, he had great customer service.Mia C.