Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is no signal for your phone or internet, so you have to park up on a road next to the highway to sign into your account, amd take pictures, which is a pain in the ass.
Not much. Great service clean ,functioning equipment. Friendly service.
The process was easy. The gentleman helped me attach the trailer and got me in and out quickly.
Great experience Clean trucks Good prices Great employees
Everything went great!
Better customer skills
Very friendly staff
The truck was dirty you could not see out the front windshield. When returning the vehicle. Was told it was his day off, so it would not be checked in on this date. I gave him the keys and did not get any paperwork. As we were leaving I commented on all the trucks he had on his lot. He stated he didn't get paid until they left the lot and needed the room it was taking up for his gun business. Stated his gun business was picking up and he thought he was going to get a lot busier because of election. He then started talking about how wonderful Trump was and a true Patriot who loved this country and the troops. My son responded saying not true he disrespected McCain. At that point he freaked out started yelling at my son approached I'm in a threatening manner and ordered us off his property. My son responded no problem and we will not come back. It was a scary situation as this was a gun store and I did not know if he had a gun on him. It was a horrible situation, a scary situation, and one I have never experienced in my life and hope I never again. This man cussed and yelled at my son, and approached him in a threatening manner and I was afraid for our safety.
Ve.ry helpful owner
Got charged 40 dollars for extra day when i didnt have it but one day turned it in next two day rental damn rip off
I thought I was renting a pickup. Turns out it was a 19 foot truck, which was fine, but unexpected. I would have asked for ramps if this information had been a little clearer. Overall it served the purpose and I learned a few things about rentals. Thank you.
Gentlemen at the store was wonderful and very helpful. Polite and efficient, would highly recommend.
Drop off area clean dropped off after hours so was not able to go inside
This is an excellent dealer. I attempted to rent from your dealer “Lakeway†and they are terrible! They actually told me they were too busy and to “come back laterâ€. They would not tell me when “later†was.
Same as Yukon. Very knowledgeable of the Uhaul system. I was outa there quick.
The online check in is so easy!
Shan was very very helpful and customer oriented!! Been such a long time since I have had such great service! It's unique to find a company/source this friendly and helpful! Thank you Thank you Shan!
We dropped offbon a Sunday. They were closed.
Very helpful.
Perfect! Best customer service. Will drive far, for this kind of service. Much appreciated!!
The truck had not been checked for problems and it was a completely miserable trip to Wa. The truck should have been checked for problems. The gentleman helping me was very pleasant and helpful.
No comment
This was a serious pain in the rear and took a long time. First the truck didn't have an appliance dolly, so we had to contact customer service to find out what to do. They said we could take one that we found in a different truck, so we put that in the truck. Then the key we needed was in box #2 but the combination we were given would only work on the lock on box #3. We tried calling the number for help but couldn't get through to a rep. It was by chance that we guessed the code on box #2. After we got the key, the rest of the process went OK.
Pick up of trailer was very good
Shane is very helpful and efficient.
The Clerk Shan was very helpful and nice. He made this hard transition so much easier.
Nothing.super nice and friendly and fast
The website and door said open @ 9 and no-one was around. The driveway was so rough just pulling in to the lot and it was not maintained at all. Very disappointed with drop off location!!!
Shan at the uhaul place was fantastic. He helped us get through a tough move with little time to do it....THANK YOU SHAN (PRONOUNCED SHANE) Would recommend....5 star!
They were closed so we just dropped off our Uhaul & put keys in drop box
Very Friendly
My movers pay code was cancelled. Took 2 days to get anyone from uhaul to answer the phone.
The location was not easy to see from the road. The store only have one small sign that was faced away from the road. We drive past the location and had to call the find it.
Just dropped off the truck. Was raining and no one was there.
I have always enjoyed great experiences using UHaul. Newer equipment, well trained personnel, reasonable pricing, what more can a man ask for.
Very helpful would do business with again.
Very pleasant to deal with and truck was clean and worked fine. Had to return after hours and this was no problem with their dropbox.
This location was suppose to my location to pick up my rental, but they was closed and not open. This forced me to drive 30 miles away to find a location that was open in Durant. The Durant location did not charge me correctly. They charged me for a one way instead of a local charge. I ended up paying $104 for 24 hour rental. Too expensive!! On top of that when I returned my rental back at this location in Kingston they was once again closed. They was closed for 2 days. If this location can't find other employees to work then this location should reconsider renting u-haul equipment. I could have easily borrowed a friends truck and payed less than what u-haul charged me for a 24 hour local rental.
Great experience on both ends
This location is way better than the last one I used. I still don't know how much damage was done to my car due to the last time I used uhaul
Not anything very friendly and courteous,and explained everything. Defiantly would use again and recommend.
There is no need to improve anything at Big Guns. Shane was very helpful and flexible when my schedule to rent had to change. He informed me of every aspect of checking in the truck. The truck itself was in excellent shape, clean, and filled with gas.
Nothing at this location was bad. Was disappointed about the cost. I rented a 26' a week earlier and was told I would save money by dropping off at Fort Smith, which is 90 miles round trip from where I moved. So I rented a 15' truck this time and dropped off at Fort Smith and the cost was way higher than the 26' truck. Don't like to get gouged.
Not much - He was very nice and helpful, did a great job.
Shan the man that help me was very knowledgeable and polite.
Used drop box
