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Phillip M
Customer Reviews for Critter Getter Gear
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up the truck at the location was way too difficult. Took over an hour to get the key. Way too many pictures and questions after already doing all of it online.
Kevin EVery nice helpful service.
KAREN TShane always does a great job!
KEVIN HMy reservation was cancelled the night before by the UHaul representative in CALERA OK without any warning to me. The Kingston UHaul could not have been better. They had the truck we needed and were very accommodating. I would recommend them to ever
SUSAN TShane is great to work with........
KEVIN HVery nice and happy to help. Very efficient. Easy access to return and park the truck.
Nancy RRight on time. Very helpful and pleasant
TRACY OEverything went while
KIMBERLY DUsed this location before always a pleasant experience with them.
CHARLES HVery friendly and informative customer service!! Thank you!!
EVAN SShane was great for the dropoff......
KEVIN HAttendant was very friendly and hitched and unhitched the trailer for me. Very efficient too. Wasn't there long for checkin and checkout.
LELAND GThe windshield was dirty but other than that all was good! The owner of the shop is always very helpful! Great guy!!
David LI arrived an hour and a half late due to my help not showing up. The owner was very helpful and understanding. This was about the third time I have used this location. MAke sure you check out his gun shopalso! It woudl be woth while. He is a great guy to deal with.
DAVID LEvery thing was good
TONEE BCustomer services were great.
ROBERT KTrailer was clean but tires are off balance and very bouncy when towing.
BRANDON SBusiness was closed when dropped off- over oriced
Wendy GAdd tongue jacks to the trailers
HAYDEN MGreat guy easy rental
LAWTON LThis 26 ft box truck leaked in the rain and ruined some of my belongings. I had additional insurance via Uhaul and they would NOT cover the damage. If Uhaul is unwilling to compensate for a defect box truck that is suppose to protect my belonging from the elements they will be speaking to my attorney.
Yvonne BThis man was very nice and helped me in every way
RUTH GGreat service
Sophina PVery Easy and Smooth business with them had the UhAul for 3 days works just fine!
Minnie HKeep doing what you are doing!
richard hInitially made my reservation in Durant. Got sent to Kingston because of no truck available. Minor inconvenience.
Chelsea CNothing!
JON Svery friendly and helpful. I would certainly use them again.
Richard Tvery helpful and convenient
Jon FSuperb customer service. Best uhaul experience to date
Tom TDropped off truck and checked in with my phone. I did not have any interaction with employees. The lot was large and open and there was no problem parking the truck.
Jeff HAnswer to question “maintained”. I have a 2022 chevy Silverado LTZ. While driving with the trailer in rain or wet roads, my dash on the truck kept asking to check left turn signal. I did and showed it was working. I believe, the left turn signal unit might have a cracked or getting wet while drive on wet roads causing a fluctuation in “amps” while trailer lights on.
tim mThe alignment was on on the truck, had to have the steering wheel sideways the whole time to go straight. Pulled to the right and was kinda scary to drive.
Noah CThe only complaint I have is I had to drive 28 miles to get a truck and then had to pay over mileage charges
Michael GEasy and fast. Definitely be back to this location if ever needed.
KYLE HDrop off was easy. No interaction necessary. I was worried about cell service, but it did fine.
angel rVery friendly and helpful. Covered all the questions that I had..
bill mTake the seats out of the trucks and find something more comfortable
Brandon CNother customer service is great
Tim GPersonnel extremely helpful
Jayce BEverything was handled very well. We appreciate the excellent service.
GREG JVery convenient fast in and out great customer service.
JARROD MVery friendly.
carl sThe dealer was excellent.
Brad CSuper guy to deal with.
Judy RThe guy asked me where I was headed, and then made fun of me and asked me "why would you go there?" when I told him. Then he insulted my career by saying "well not ALL of you are bad." The place was hard to find and was decorated with a terrifying amount of 2nd amendment posters threatening gun violence which made me horribly uncomfortable. I wouldn't recommend this place at all and in fact, it should possibly be inspected for professionalsm and to make sure the premises live up to U-Haul standards, which I assume include not making your customers feel unsafe and like they could have a gun pulled on them if they stepped a toe out of line.
Kristi R