Customer Reviews for Best Western Premier
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

13 reviews

4411 Peoria St   Denver, CO 80239

(303) 968-2725

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(303) 968-2725

4411 Peoria St
Denver, CO 80239

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There should be someone from U-Haul on site, this is just some key boxes at the back of a hotel. Our truck leaked and several of our items got wet. Our original truck we reserved wasn't available so we were sent here. Because no one is on site we were unable to get the equipment we reserved (blankets) and some of our furniture got damaged.

ANDREW C 
Rating:
5.0

Thank you

GODWIN O 
Rating:
4.0

Customer did not leave a comment.

joan e 
Rating:
3.0

The mobile pickup process is a mess. The app just takes you back and fourth and you won’t get anywhere with it. Should not be given an option for an in person pick up if it doesn’t exist here.

Kaden G 
Rating:
3.0

One shouldn't be transferred to the web site when using the app. That would make things easier and more clear.

jayson c 
Rating:
5.0

Customer did not leave a comment.

Karen D 
Rating:
4.0

Customer did not leave a comment.

ESTHER D 
Rating:
2.0

Customer did not leave a comment.

Daenyce C 
Rating:
4.0

I would rate this location even more highly, as the Best Western staff were friendly and resourceful, but a glitch with the online uHaul transaction prevented me from uploading license info and truck condition images. Fortunately the staff member (Lulu) was able to work around this and showed a remarkable amount of patience. Whenever I was given the option to upload images, the website loaded a black screen, and no images could be taken. My device is a relatively new iPhone running iOS 16. My guess is that the website form needed permission to access my camera, but never prompted me to permit such access and therefore the functionality could not load correctly. This glitch caused what should have been a 15 minute transaction to take nearly an hour. May be something worth looking in to with your website developers.

Aaron B 
Rating:
1.0

Terrible customer service - was overcharged for equipment I didn’t get or that they even carry.

Travis W 
Rating:
2.0

Please clarify the instructions for this location being a dealership and not an actual UHual location. The hotel people have very little information on the process, understandably, but it leaves your customers wandering around the parking lot trying to figure out how to get their truck.

Lenaya S 
Rating:
2.0

Customer did not leave a comment.

Lucia C 
Rating:
1.0

Customer did not leave a comment.

Shawn W 
No reviews have been submitted for this location.
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