There should be someone from U-Haul on site, this is just some key boxes at the back of a hotel. Our truck leaked and several of our items got wet. Our original truck we reserved wasn't available so we were sent here. Because no one is on site we were unable to get the equipment we reserved (blankets) and some of our furniture got damaged.
ANDREW C
Customer Reviews for Best Western Premier
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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GODWIN OThe mobile pickup process is a mess. The app just takes you back and fourth and you won’t get anywhere with it. Should not be given an option for an in person pick up if it doesn’t exist here.
Kaden GOne shouldn't be transferred to the web site when using the app. That would make things easier and more clear.
jayson cI would rate this location even more highly, as the Best Western staff were friendly and resourceful, but a glitch with the online uHaul transaction prevented me from uploading license info and truck condition images. Fortunately the staff member (Lulu) was able to work around this and showed a remarkable amount of patience. Whenever I was given the option to upload images, the website loaded a black screen, and no images could be taken. My device is a relatively new iPhone running iOS 16. My guess is that the website form needed permission to access my camera, but never prompted me to permit such access and therefore the functionality could not load correctly. This glitch caused what should have been a 15 minute transaction to take nearly an hour. May be something worth looking in to with your website developers.
Aaron BTerrible customer service - was overcharged for equipment I didn’t get or that they even carry.
Travis WPlease clarify the instructions for this location being a dealership and not an actual UHual location. The hotel people have very little information on the process, understandably, but it leaves your customers wandering around the parking lot trying to figure out how to get their truck.
Lenaya S