Customer Reviews for Better Half Properties
(U-Haul Neighborhood Dealer)

109 reviews

611 S Main St   North Webster, IN 46555

(574) 834-9994

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(574) 834-9994

611 S Main St
North Webster, IN 46555

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I was not informed that I would need an account to check the truck back in. I showed up 10 min early to return the truck only to find out I needed an account and I had to verify my location which didn't work because I didn't have service at that location. When I called I was told there was nothing they could do and to call Uhaul, when I did that I was told I'd be on hold for an hour. All the while I was late at that point. Very complicated when all's you should have to do is drop the keys off.

DREW D. 
Rating:
3.0

When returning the unit after hours, I could not use the app for quick return and had to call the 1-800 number and it took over two hours for an associate to answer the phone. The return process was horrible and I was charged an extra day.

RANDALL C. 
Rating:
5.0

everything worked out and excellent service. Mike

MICHAEL M. 
Rating:
5.0

Awesome service

Brian P. 
Rating:
4.0

Service is excellent. No improvement needed. Thank you.

ESTEL H. 
Rating:
5.0

Great customer service! I was made to feel important. Good first impressions service. The 26' truck was clean and well maintained. It was a great experience. Thank You!

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

CODY A. 
Rating:
3.0

Customer did not leave a comment.

HALEY K. 
Rating:
5.0

The staff at Better Half Properties were incredibly nice and professional. They saved the day for me. the U Haul facility I booked with originally only had a trailer with broken lights - not what you want after travelling half way across the country. Better half properties was great. Overall U Haul experience - not so much.

ERIC K. 
Rating:
1.0

we only got 30 minutes away and lights on trailer went out. called Chris he said to drive to Indianapolis that was the only place to fix it. finally he gave us a place in Ft Wayne and it wasn't open. found the corp office and were told they don't do repairs. One nice young man finally gave us a new pigtail and the lites worked. After a 3 1/2 hr delay we were finally on our way to Florida. It was stupid to have to deal with this. I would NEVER recommend this place to anyone

JERRY B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
Rating:
4.0

Make the rental process easier when using online check in. Agents were helpful and friendly.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

It was pouring down rain when I got there. I started to get out of my car and the rental guy came out and told me to stay in the car and he would take care of everything so that I did not get wet! He checked everything out and then he unhooked the trailer so I did not have to do anything or get wet. What GREAT SERVICE!!! This is the kind of customer service that all businesses should have. Thanks again to the attendant for this.

WILLIAM B. 
Rating:
4.0

Super small and got right to me. Answered any questions and made sure everything was understood. Only uhaul employee to actually be decent. Was going to drop off at the goshen Indiana location but the employee is rude, cursed me out because he was having a bad day and couldnt take time to look at our contract before calling and harassing me. This webster location is going to be the only location I deal with IF I ever decide to belittle myself enough to rent from uhaul again.

ELIZABETH K. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

The owner very friendly

Ninochka T. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Kirsten K. 
Rating:
4.0

Not charge two weeks after the fact. Why the hell would you wait to charge our card for 2 weeks. We moved and had to buy shit ofc we don't have the money to pay you because we had that in the budget weeks ago when it was supposed to come out and then planned Accordingly after we thought it came out!

MARCUS G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

They need to have someone there especially during pickup and drop off hours !! We were on hold for 45 min and still did not get anyone on the phone because my iphone wouldn't recognize the location !! I did finally get it to work. Or if they do not want ot man this location maked the app more user friendly OR and phone # where someone can come help you !!! Had trouble on pickup and drop off !! Was not a happy camper - moving is stressful enough without having trouble picking up AND dropping the truck. :((((

Randy B. 
Rating:
5.0

Customer did not leave a comment.

JODI W. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Charlie C. 
Rating:
5.0

NEVER SAW A PERSON. STORE CLOSED ON SUNDAY.

Robert G. 
Rating:
5.0

Our service was outstanding we will definitely be customers again when needed

Rhonda R. 
Rating:
5.0

Customer did not leave a comment.

DANA K. 
Rating:
5.0

Customer did not leave a comment.

Mitchell P. 
Rating:
5.0

Chris went above and beyond to accommodate my rental pickup. Thanks Chris.

Brian E. 
Rating:
5.0

We were very pleased how easy it was to rent a truck and to pick it up after hours and return after hours. The fellow we talk with originally was very helpful in us selecting the right truck for our move. We would definitely use this location again.

CHRISTINE S. 
Rating:
5.0

Nothing everything was professionally handled quick and courteous and very friendly.

David R. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Julian M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA Z. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The agent I spoke to at main U-Haul number (not this location) when I was attempting to report after hours drop off at this location attempted to send me to a drop off location 30 minutes away. I tried to explain this location was 2 miles away. She was rude and dismissive. Customer service is not her calling. She should have additional training or find another job.

GREGORY WALLACE M. 
Rating:
5.0

I was charged for 2 days initially, because I put 6 hr in the reservation but returned the trailer the next day. Still less than 24 hr. After an appeal, U-haul refunded the second day charge. Lesson learned - put 24 hrs into the reservation.

Mark L. 
Rating:
5.0

Nothing Spot on!

DYLAN S. 
Rating:
5.0

Chris Trowbridge is a helluva nice guy and very helpful.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great attitude. Great service

STEPHEN C. 
Rating:
5.0

I have rented Uhaul equipment several times at this location. The experience is always positive.

DAVID M. 
Rating:
5.0

North Webster U-Haul location is your best choice for customer service IMO!!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN N. 
Rating:
5.0

Very Professional and helpful ! U haul's software is a joke and they don't care how long and difficult it is to rent anything from them or they would get it fixed PRONTO!!!!! Spent hours online,phone,App and at dealership trying to rent a trailer

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

North Webster Uhaul very helpful.

Kyle A. 
Rating:
3.0

Customer did not leave a comment.

Rick Z. 
Rating:
5.0

The people were very nice.

Julian I. 
Rating:
5.0

Terrific customer service with the North Webster rental agent Chris! Super nice guy! Best $89 I have ever spent!

Carter C. 
Rating:
5.0

Entire experience was excellent!

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

I don't know what kind of scam you guys are running but after this experience I will never rent U-Haul again I know exactly what mileage I drove and what the odometer reads is double that, not sure if you think people are too stupid to realize that you've changed things with the gears in the odometers, but you've lost my business.

LAYNE N. 
Rating:
5.0

Very Good. Knew what they were doing. Had all the answers. NO FLAT TIRES on the trip.

Stewart L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
3.0

Have the guy in charge more aware of what's going on. The guy didn't know how to do the customer in front of me that done everything online. All he had to do was pick up his rental. I was waiting 20 minutes and the guy in charge didn't know anything. He was on the phone the whole time. He didn't even know where the keys were.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

norbert F. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE W. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

Very polite and fast check in. Expanded hours would be helpful.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
3.0

Customer did not leave a comment.

wayne G. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
4.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Chris was very helpful after corporate gave me a location no longer in business. He checked me, took trailer off and got me on my way. Saved me a 40 mile round trip to drop off the trailer.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

I am happy that the location in North Webster Indiana reopened under a new franchisee.

Mark L. 
Rating:
5.0

The guy was so professional and sweet. I would highly recommend this location to anyone and I will certainly return for future services.

MARGARET T. 
Rating:
5.0

Customer did not leave a comment.

TROY S. 
Rating:
5.0

Customer did not leave a comment.

JOEL V. 
Rating:
4.0

I had two issues with this rental. The first was that there was not a dolly in the truck that I had paid for to rent. I will be requesting a refund for that. The second is that there was a large error on the final payment. The final quote said that I would be paying over $300 for the rental when I did not drive over 100 miles during the course of the 8 hour day. I will be double checking the invoice to make sure I am not charged more than I should be. Overall, the rental process went smoothly and the truck was clean and thoroughly helped in the move.

Hailey H. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Very friendly customer service i will definitely recommend you all when ever someone needs a uhal!! Thank you so much for all your help

Shannon D. 
Rating:
5.0

Easy peasy!

Blair H. 
Rating:
4.0

Was just a drop off on a Saturday so didn't see anyone but nice facility and easy in and out of.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Great service!

David K. 
Rating:
3.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Excellent experience from start to finish.

Shannon T. 
Rating:
5.0

Customer did not leave a comment.

Rulan A. 
Rating:
5.0

Customer did not leave a comment.

Rulan A. 
Rating:
5.0

Customer did not leave a comment.

Rulan A. 
Rating:
4.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Very good service

vernon S. 
No reviews have been submitted for this location.

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