While this location was nice, I'm not happy with my experience with u-haul. My reservation was originally made for a location in Auburn, AL. The equipment reserved was being used at the time and the people extended their use. Instead of moving equipment around for my reservation they made me travel to two different locations to get my equipment. The place the truck was supposed to be had someone working that didn't know how to do rentals and the supervisor refused to come and do it. Luckily the location with the tow dolly had a truck available. It was half the size we asked for but we were aggravated and desperate. We wasted our time and gas on something that should have been a lot easier.
Courtney J
Customer Reviews for Betts Over Flow And More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can’t think of anything. Loved using app. Ryan was helpful at location. Had to call for help picking up truck. She was fantastic making process easy.
Jeannie KNingún comentario todo excelente 👌
JESUS VAlways let customer know on online pick up how to determine which key box they are to check when the inside business is closed
Kourtnee TThank you
DARLING MThere was nowhere ti park i had ti park in the grass. The building next door was having a party or something whole area was covered in teenagers smoking pot running all over the parking lot and yelling fussing with each other. Would never want to drop here at night very shady! Felt like I was in the ghetto with a bumch of thugs hookers and gang bangers!
MICHELLE LVery helpful staff!
ROBERT AVery helpful staff! Great experience.
WILLIAM MGreat customer service and clean vehicles. Loved renting here.
Allison B