There was no jack to help load the trailer onto our hitch. Another customer was nice enough to help us. Than we are told we are all set even though we questioned the hydronic breaks. As we started to pull out of lot I noticed the back breaks were locked and we were dragging the trailer. Had to get the owner of place to once again come out. He knows nothing about the product he is renting. My son had to almost pound down the braking system to disengage it, as the owner looked on in disarray. If you are renting your equipment out it should be maintained and the person who rents it to you should have knowledge of their product. Very disappointed in UHaul and won’t rent from you again. For the work we had to do ourselves we should have had a discount on our bill. Would never recommend this establishment
PATRICIA A
Customer Reviews for Betty Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a moving cart and mats included
MARIAN LVery pleasant experience.
WAYNE SAll was excellent the rental agent (Betty I think) IS AN EXCELLENT U-HAUL AGENT CONGRATULATIONS ON THAT CONTRACT) Thankyou 😀
GEOFFREY WVery nice Lady help with the rental !
Gary BOnly issue was with Uhaul itself, changing our drop off location from Blenheim, ON (which we requested and is in our town) to Charing Cross, ON which was outside of town by 8 km.
DAVE aDrop-off location not shown on UHaul website but excellent!
Gary ZNothing , my move went extremely well and fast. Thank you
Thomas GBetty from Betty Mart was excellent. This is the first time I have used U Haul and all went to plan. I will used them again if needed. Thank you Betty for all your help.
Jim PYour price for a one way trip is ridiculous, making me bring an empty trailer back. Over $300 difference is bullshit.
JEFF DInside the truck smelt old and musty. We had to buy an air freshener.
Julianne JNew location, still learning. But was Friendly and helpful.
Armand M