The location has nobody there to assist. Even though I was told I could pick up till 10:00 pm. It took me two hours with various phone call attempts to pick the unit up. The final phone call took an hour to get everything processed. I would not consider that as an efficient use of ANYONES TIME. THE PHONE NUMBER I WAS ORIGINALLY CALLING I FINALLY FIGURED OUT….. COULD NOT UNDERSTAND ENGLISH!!!!!!!!!!!!! This was a disaster from the time I picked it up!!!!! THAT WHOLE SITUATION CHANGED MY WHOLE PLAN!!!!!!! Two hours changes much!!!! TIME IS OUR MOST VALUABLE ASSET.
Belinda M
Customer Reviews for Beverage Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was only one 10 ft.truck available. It had no ramp to.load. Upon arrival the employee could not help.me obtain the vehicle I spent 30 minutes of my.time trying to work on glitches with the online and mobile app. I had to call 2 different numbers.for help. They should just post the number there somewhere The lock was very confusing with the code and not user friendly with someone that has carpal tunnel. Overall 2/5, not work $60 for 3.5 hours of use
Amanda ROvercharged and didn't know what they were doing
Zach G