Customer Reviews for BG Towing & Repair
(U-Haul Neighborhood Dealer)

285 reviews

417 E Sandusky St   Findlay, OH 45840

(419) 423-4543

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 423-4543

417 E Sandusky St
Findlay, OH 45840

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Got the truck with 97 miles to empty and took it back with more gas said 143 miles to empty and was billed I have pictures of the dash of what it said as well

Maryjane P. 
Rating:
3.0

Customer did not leave a comment.

Rich S. 
Rating:
5.0

Customer did not leave a comment.

Morgan G. 
Rating:
5.0

The whole experience was simple and efficient!

John S. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
4.0

Thank you!

Sunny D. 
Rating:
3.0

The Uhaul app is not efficient. I had a full cellular signal and the app was very slow loading/uploading pics and added too much time waiting when picking up truck and returning truck.

Jason M. 
Rating:
5.0

Very outstanding customer service. Was in and out with no problems

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Rodney K. 
Rating:
4.0

Customer did not leave a comment.

sherie S. 
Rating:
2.0

The van smelled very strongly of smoke, was dirty, and had trash in it.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

LUTHER K. 
Rating:
3.0

Just was not a good experience from start to finish.

Angie T. 
Rating:
2.0

Respectfully they were available when I needed them and that great. With that said there was no one at the location due to staffing, had to give my information over the phone to a location in BG, and had to hook up the trailer myself and send a photo to show the connection to my vehicle. I have never used a trailer let alone use it "one way" but I would not recommend this location strictly because of lack of communication and assistance

DEVIN D. 
Rating:
5.0

Nothing,all was professional and quick,easy to rent there.this is my second rental from E sandusky street and I will keep returning to that location for rentals

ROCKIE F. 
Rating:
1.0

Pick up was at 9. Store employee choose to go to different location in another town so no one was there to help. Online process took 20-25 minutes. After getting Dropbox code and keys, truck wouldn't start because parking lights left on. When called employee said he couldn't get someone there to jump truck until 45 minutes. Poor poor poor customer service!

Ryan V. 
Rating:
3.0

Customer did not leave a comment.

Jakob Y. 
Rating:
2.0

Customer did not leave a comment.

Brian B. 
Rating:
2.0

The truck was parked in!! There were trucks beside it a river beside it and a van in front luckily my husband drove truck before and I helped guide him across the sidewalk just missing the guide wire on one side and the van on the other!!! It was ridiculous!!! I feel like this was on purpose because we did not want to haul the trailer we were asked to but it would have been in our way and make our trip a lot harder!!!

Stacie B. 
Rating:
3.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Customer did not leave a comment.

Lexy A. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Very thing was great

Roy C. 
Rating:
4.0

The Driver verification should be done earlier. Say in the cold and ice waiting and lost a half hour of my morning

Robert N. 
Rating:
5.0

The online check in is very slow and not user friendly.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
4.0

It was clean but when I arrived @ my destination everything that was loaded in the back of the trailer was wet. Apparently a leak in the roof or around the back door.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

GREG M. 
Rating:
1.0

Truck has sticky residue on the floor by the center console and in the cup holders. There appeared to be ashes on the dash? Possibly from a cigarette, however the truck didn't smell of them, likely due to there being no cloth interior for it to stick to. The engine serpentine belt and tensioner MUST be bad, because when hauling, with engine under load (accelerating) I had to listen to it squeal from Findlay OH, 15 hours south to Orlando Fl. Before returning it to the location in Winter Park. The front end needs to be aligned too, steering wheel is off center and you can see a difference in camber between the front wheels with the truck loaded and unloaded. This is gonna ruin the tires due to improper contact with the road. The box on the truck was full of leaves and dirt. Luckily i had no furniture or cloth items to haul. The trailer was great, did fine. Truck and trailer were returned to the Winter Park location in the same condition i received them in. Hopefully a technician there will service it better than whoever did in Findlay Ohio. If i had received it clean, i would've returned it clean. Frankly, disappointed i had to pay well over two grand to rent THAT vehicle. Wasn't sure if it was gonna make it to florida but there was nothing i could do the day i picked it up because the Findlay Uhaul location employee was out with Covid and not on-site. The employee from Bowling Green had stopped by earlier in the week to set up the truck and trailer and leave the keys in a lock box outside. Which i was totally unaware of until i drove 45 north from Lima to get it because my local Uhaul didn't have that truck and trailer available... All that just to find no one there and have to call the reservation number at Uhaul to figure out what was going on. I'm a mechanic, I've been in more than my fair share of gross shitbox cars, but for charging more than two thousand dollars? Do better Uhual, do better.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

GREG M. 
Rating:
3.0

We requested an appliance dolly and were charged but there was no dolly on the truck.

Chandler D. 
Rating:
2.0

Both locations were acceptable. Not having a truck at the committed location was the problem. And not finding out until late Saturday that it would even be available Sunday even though previously committed was very poor.

Robert M. 
Rating:
4.0

treated well, everything was ready. when we took it back he checked everything and by the time I got home e mail with the cost and information. I would recommend to everyone thanks

walter C. 
Rating:
5.0

This is one of the most organized, professional and friendliest U-Haul locations I have ever been to!

Steven S. 
Rating:
3.0

Customer did not leave a comment.

Dalton S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery J. 
Rating:
5.0

The young man who helped me was excellent. Very professional and courteous. He explained everything to me and hooked up the trailer within minutes of arriving. Highly recommend this location.

BILLY D. 
Rating:
3.0

Customer did not leave a comment.

ROGER W. 
Rating:
5.0

Customer did not leave a comment.

KATHLEENKINN M. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Better corporate (internal) communication. Harold had all kinds of issues while using U Haul's internal computer. He was very patient with his phone/computer, while he was trying to get through the internal communication system.

J P. 
Rating:
3.0

I dropped off after hours using the return procedure on line.

David H. 
Rating:
4.0

Customer did not leave a comment.

Arthur N. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

These guys went above and beyond what they had to do to accommodate us for this rental. They're my first choice for any U-Haul needs!

Seth B. 
Rating:
3.0

I had an appointment to pick up a trailer and when I got there the guy in charge did not know how to do the paperwork. He did help me do it on my phone. The regular guy was not there-he had a Dr appointment. Finally another guy showed up and did paperwork and got me on my way quickly.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

cheryl C. 
Rating:
5.0

I was disappointed that the local uhaul facility I wanted to rent from did not have what I wanted. I had to settle for one in Findlay.

James G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
3.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

Freddie S. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

It was VERY easy to access, allowed for parking so we could pick our vehicle up on the return trip and the gentleman who checked me in was super patient and helpful. I would rent here again.

Kelly S. 
Rating:
3.0

Customer did not leave a comment.

Tyler D. 
Rating:
3.0

Customer did not leave a comment.

Landon V. 
Rating:
5.0

When the location for pickup is changed the customer should be notified. Had I not checked into this prior to my move date I would have had problems. I never received a receipt after my drop off. I was told since I turned the truck in the same day of pickup my bill would be adjusted. Also according to the sign at my pickup point it indicated i would receive $50.00 if my original pickup point was changed.

JOSEPH ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Great service

Douglas B. 
Rating:
3.0

The young man that helped me was very nice and knew what he was doing gave very quick service. Only thing that was uncomfortable was that someone smokes in building and that was very bad I have asthma made it hard to breath.

MAGDALENA L. 
Rating:
4.0

Customer did not leave a comment.

TRACY T. 
Rating:
1.0

They charged me for equipment i already paid for!! A complete scam!!

Susan C. 
Rating:
3.0

this has nothing to do with the pick up location but I probably spent 5 hours on hold waiting for someone at u haul to help me. I had to call several times and each person told me that it was the person before them that set up my reservation incorrectly. However, the people that helped were very nice.

Melissa G. 
Rating:
4.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL F. 
Rating:
4.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

Ordered blankets and appliance dolly had to go to a different location to pick up and return I also hired moving labor which never showed up

Annamarie S. 
Rating:
5.0

A better Wi - Fi to find the location when returning the vehicle. Finally after 6 tries it worked. The APP should have a way to proceed when the Find the Location does not work due to the APP being trouble.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

josie K. 
Rating:
3.0

Make sure the trucks r cleaned out.

TERRY S. 
Rating:
4.0

The reason I said no is because I have not received my $67.67 back from U-Haul as of yet which I thought I should have it already

COVINGTON G. 
Rating:
3.0

No one was there could not get app to open to do self check in, ending up costing me an extra 20 dollars

TIM S. 
Rating:
4.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Only problem I had was that I could not use the UHaul website to register in advance

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I spoke with 2 employees at BG and they were both friendly, kind, and helpful! I will get my next U-Haul from BG. THANK YOU!

KERRY T. 
Rating:
5.0

Very friendly customer service.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer service exceptional. Brought my truck from Tiffin to Findlay for my convenience.

GREGORY C. 
Rating:
4.0

Customer did not leave a comment.

KAELI H. 
Rating:
5.0

BG Towing U-Haul was great! Went out of their way to help us out when we didn't have the equipment to load a riding mower. Highly recommend this U-haul location.

KYUNG S. 
Rating:
5.0

I have no real complaints. Stated no on clean and maintained only because the inside was quite dirty but you have to consider the weather Findlay just recovered from and not necessarily the locations fault. Wish Uhaul had a preferred customer discount because I rent a Uhaul at least once a year for the last 6yrs at least.

Jewel G. 
Rating:
3.0

Had trouble getting the key out of the lock box. Young man on the phone was very kind.

jackie B. 
Rating:
4.0

Customer did not leave a comment.

DAKOTA W. 
Rating:
4.0

The truck had no catalytic converter‘s the service light came on multiple times and it did not wanna shift out a third gear plus before I return it the airbag light came on

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

None

Isaac S. 
Rating:
1.0

Had the truck for only and hour or so and when I was unloading the truck with no other lights on or radio or even doors open the battery died. Which cost me more money. Wasn't please with the fact that I had a hard time pulling out of the parking spot in the very beginning as well

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY E. 
Rating:
5.0

Customer did not leave a comment.

BONNIE H. 
Rating:
4.0

Customer did not leave a comment.

Ryan R. 
Rating:
2.0

The truck was very new, but somehow it was already dirty. Which I was not surprised about when the employees approached me as I was using the app to start my rental, they were also not very clean and none were wearing a mask. Also, the app too more than 30 minutes to start my rental, then expected us to have the truck back at our planned time. Need to better control your processes and hire better people

Anthony B. 
Rating:
5.0

The gentleman working there Darrell I think was very nice and helpful

brian P. 
Rating:
5.0

Just the way it was you don't have to improve on it and it met my standards and it made my move a lot easier the people were nice and friendly it was just a great experience

rita C. 
Rating:
1.0

Rep quoted wrong information about the rental. Ended up overpaying. Did not tell us the one way was not refundable if we did not use the whole 4 days. Told us we would be reimbursed for unused days. It was a rip-off. We want to dispute the charges. When we called customer service, Sharon was very rude and did not care what we had to say. Will never use your company again. Rep was not knowledgeable at all.

patrick C. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
No reviews have been submitted for this location.

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