Miscommunication on extra Milage charges. Our first agent stated 25-38 cents extra per mile/KM, next agent stated 60-80, then a third stated 68 cents per mile/KM.... very confusing and I could not find a extra Milage rate.... final charge was 40 cents which is acceptable. All customer service representatives were courteous and extremely professional friendly. They all understood the scenario and worked to compromise and get a solution.KIERAN B.
Customer Reviews for Big Bee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were so many complications. Associates were not well trained and distracted by other convenience store customers. The process took about 25 minutes to complete. Not an exaggeration because I knew what time I arrived and what time I had to be out of there to keep to schedule. Needless to say I was late.margarida M.
I completed the checkin process the night before but not the 24/7 access, so I required assistance from the lady working. She was not knowledgable, so it took 45 minutes to complete with the help of her daughter and store owner. She was very apologetic. Next time I will make sure i do the 24/7 access so i do not have the delays again. The return process was just as horrible. After being unable to complete the return process via the app I was stuck on hold for 15 minutes, only to be transferred to another person Nd on hold another 5 minutes. Apparently the APP isnt fully supported by Android so I had to go about it through their actual website. This entire rental was a cluster. I'll be very careful how and where I rent from in the future should it be required.Shane G.
I initially had problems getting the key for the vehicle. The Customer Service Rep was kind and very helpful and talked me through the whole process. The store rep was also helpful.Atheling S.
Took almost 2 hrs to rent the uhaul Everything was fine except getting into the uhaul the gas gauge wasn't at 3/8 it was between 1/4 and 3/8 . Other then that everything else went fine. When telling the lady about the gas she said thank you and didnt offer anything . I even uploaded the picture before leaving and after returning .Jonathan L.
Shady area, took us awhile to take photos through the app with lots of crack heads surrounding our vehicle. Felt very uncomfortable returning vehicle as well.Bun I.
Main office of uhaul not to friendly when asking for extra time .and dont listen to customers request .Vida P.