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TIMOTHY T
Customer Reviews for Big Johns Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome experience! The lady working there went above and beyond! she saved me additional money and was very helpful! A++++++++++
RYAN AWas charged for a Dolly and they didn’t provided one. Otherwise a easy experience
angel hAnna was very courteous and helpful. She made the rental process relaxing.
WILLIAM CFriendly & helpful -- no issue even though I booked just before walking in the door
AUGUSTINE HEvery thing went well!The lady who rented me the truck was very good
GREGORY TVery nice people
Dan GAnna was very helpful and I appreciate it. Thanks
Jacky FFriendly and efficient
Arlene BMy reservation was not saved so my truck wasn't ready when I got there to pick it up. It took almost an hour to get the issue resolved.
Elizabeth WNothing at all easy easy easy!
Christopher Ffantastic owners, my go to.
Jeff WBig Johns has always provided us with good customer service. We always use them for our uhaul needs
Natasha CRepair the truck
ALVIS HEffective, efficient customer care
Stephen SShe was late as she wasn’t knowledgeable of her job, she couldn’t open the key box to get the key. She made me a hour and 45 minutes late . I was overcharged the fee was quoted $315 and I paid $485.she said , she did not know why.
Iva LMy experience was very smooth and easy.
vennesa mWith my last truck rental also returned to this site, the person who checked the truck in suggested that U-Haul would refund for the extra gas that was in the tank. I told her that I'd believe it when I saw it, which a month later, I still have not. I'd suggest making sure that they know that taking the customer's money, yes, but reimbursing, not so much.
Jonathan ENo worries. Folks were friendly and appreciative of my bringing the truck back in clean and with more gas, etc. All good.
jonathan eThe attendant was very helpful when above and beyond duties to ensure customer satisfaction will use her location any and every time she is available
Robert VThe people at this location were very nice
NICHOLAS RTrain your people in what they do, was told I’d get a refund for days unused. When I reached my destination I found out no refund. I had to rent the unit for 4?days when I only needed it for 2. If I had been told on the front end that I had to have I for 4 days it wouldn’t have been so bad, but to get there in 2days and expect to turn it in and get a refund and not get it
GREGORY HThis location is horrible! The women that spoke with me and gave me my rental did not know anything! They told me all wrong info! Gave me a truck that was 2 miles till empty I had to coast into a gas station! They warned me to be careful in the truck that the key would not hardly start the truck and it seems the transmission is failing! They did tell me if it tore up to call roadside assistance or the toll free number. Why even rent the truck out if they knew it would be dangerous? Just a horrible experience! Never again will I reserve from this location!
ASHLEY A