The gate was locked. When contacting the facility they had no interest in helping us they simply said call U-Haul. Leaving the facility required a passcode. It was given to us verbally through U-Haul and not written down so we had to call again. The entire process took 45 minutes to pick the truck up.
WILLIAM M
Customer Reviews for Big Lenny Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not the locations fault but the truck needs serious maintenance the transmission sticks in third gear and the brakes hardly work I almost wrecked a couple times.
Jill GThis was not the location I picked, did not have the hand trucks I needed to move furniture! It was 20 miles one way out of my way and I was not given any credit for this even though it was not my fault that at the last minute the right location said online that they had a truck but didn’t!! Your error cost me and this lost a customer who had been using U-Haul for years!!
Jerry ASlight mix up on truck location but the staff there was friendly and helpful and got the issue resolved quickly.
John UVery poor communication and not a reliable U-haul location. Faulty equipment.
Lara MPost a sign for Uhaul returns AT the secondary driveway where the drop box is, poorly lit,
William RNo one at location. Charged for a fender and tire. The fender had no issue. The tire was going down during the trip and aired up. I paid for insurance and was still charged for a fender and tire.
ERIC WI went to drop the trailer off. Got let in by someone then locked in. Had to hit the call button to get out. Someone showed up wondering how I got in. That shouldn’t be the concern. Let me out. I just want to drop the trailer and leave.
Glenn SBig Lenny And his beautiful wife she is so nice and caring they both treaded me like family I love associating with them I can't wait to rent with them again
Torrean KHave knowledgeable workers.
Sherry C