Customer Reviews for Big Lenny Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

The gate was locked. When contacting the facility they had no interest in helping us they simply said call U-Haul. Leaving the facility required a passcode. It was given to us verbally through U-Haul and not written down so we had to call again. The entire process took 45 minutes to pick the truck up.

Rating:

5.0

Not the locations fault but the truck needs serious maintenance the transmission sticks in third gear and the brakes hardly work I almost wrecked a couple times.

Rating:

1.0

This was not the location I picked, did not have the hand trucks I needed to move furniture! It was 20 miles one way out of my way and I was not given any credit for this even though it was not my fault that at the last minute the right location said online that they had a truck but didn’t!! Your error cost me and this lost a customer who had been using U-Haul for years!!

Rating:

4.0

Slight mix up on truck location but the staff there was friendly and helpful and got the issue resolved quickly.

Rating:

1.0

Very poor communication and not a reliable U-haul location. Faulty equipment.

Rating:

3.0

Post a sign for Uhaul returns AT the secondary driveway where the drop box is, poorly lit,

Rating:

1.0

No one at location. Charged for a fender and tire. The fender had no issue. The tire was going down during the trip and aired up. I paid for insurance and was still charged for a fender and tire.

Rating:

1.0

I went to drop the trailer off. Got let in by someone then locked in. Had to hit the call button to get out. Someone showed up wondering how I got in. That shouldn’t be the concern. Let me out. I just want to drop the trailer and leave.

Rating:

5.0

Big Lenny And his beautiful wife she is so nice and caring they both treaded me like family I love associating with them I can't wait to rent with them again