Customer Reviews for Big or Small Vehicle Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big or Small Vehicle Repair

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Renate N.
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Nothing. Customer service was phenomenal, Friendly, timely

Jesse A.
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Called on sunday they answered phone and were friendly

mark B.
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This place was creepy! The open sign wasn't turned on and when I went in it was very dark. The building does not look very well maintained, so I honestly thought I was at a former U Haul location. The person working was alright, but the building gave me the creeps. This next comment isn't in relation to this location, but is in reference to my reservation process. It was very hard to place an order for multiple days online. I consider myself pretty text savvy as a millennial, so the fact that I had difficulty making a reservation means your website needs some work, in my opinion. Also, more frustratingly, is the fact that the time that the U Haul is due is not clear. I received a late fee for turning my U Haul in at 4:30pm. The attendant said it was due at 8am but in correspondences I received it did not say that was the time due.

Sherlynn S.
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They were very nice and helpful, truck was clean and ready to go. BTW It drove and road very well, comfortable

Laurie H.
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Customer did not leave a comment.

Roger J.
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nothing at all

Joshua D.
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Wasn't the location I selected. Went to the wrong location first cause that's where I was supposed to get it. I did the online check-in but that didn't matter they still needed everything that I was supposed to not need by doing that online check-in. I had to ask them to clean off the truck as it was covered with snow. They told me the truck hadn't moved in about a month so I needed to check the tires and make sure everything was good to go. In my opinion if I'm picking up a truck it should be ready to go.

Blanca S.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

jacqueline C.
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Have rental truck available at the location where it was reserved and planned to be picked up.

Amy P.
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Customer did not leave a comment.

Joseph W.
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Customer did not leave a comment.

Katie P.
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Very dark not friendly one bit

sarah C.
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The location was excellent... but U-HAUL itself was an absolutely horrid experience!

Lyndsey S.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

PAT M.
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Customer did not leave a comment.

Terry H.
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Customer did not leave a comment.

EDMOND H.
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Thank you U haul staff you made my trip pleasant

Jose F.
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dropping the trailer of was pleasant.

DANIEL C.
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Customer did not leave a comment.

MacKenzie K.
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The truck wasn't where the app said it was be (said it would be behind the building and it was pulled ahead of the building). Non-location based, the online check in was terrible. It took 10 minutes to get verified - it would have taken less time to check in at the desk.

Alexandra S.
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The staff was super nice and made everything easy for me! If i ever need to move again i would use them hands down. I would also recommend them to anyone.

Tony S.
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Customer did not leave a comment.

Christina T.
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Very hard to find. Dirty, and the personnel where very rude! This is the second time I have had a horrible experience with uhaul. I doubt I will be using you again unless the customer service improves.

Tabitha M.
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When dropping off keys both my friend who was helping me move, and my mother fell due to ice. There was no clear indication as to where the truck was suppose to be dropped off.

STEVEN P.
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Customer did not leave a comment.

WADE D.
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Asshole charged me about $100 because I didn't fold all of the blankets, and there were a few leaves in the back.

Matthew G.
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Customer did not leave a comment.

Ashley M.
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They are SO NICE!

Roy R.
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Customer did not leave a comment.

ANDREW J. P.
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I called and notified this drop off location that I was going to be approximately 15 minutes late. They indicated "no problem at all" and I was subsequently charged an additional day. I have been a regular user of uhaul but will explore all other options in the future before utilizing uhaul again.

Kent S.
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Customer did not leave a comment.

Kaitlyn S.
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Customer did not leave a comment.

gregg S.
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Customer did not leave a comment.

Laurie K.
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Customer did not leave a comment.

robert R.
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Very good people and the male half of the operation helped fix my tail light and I was on my way...Thanks

Anne V.
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Couple were so helpful, best ever service.

MARK M.
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Friendly; helpful personel

LUATXEE X.
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The staff here is very friendly and has great customer service. before i got to pick up here in fon du lac it was a nightmare trying to get a 17ft in madison wi. I booked a 17ft a month in advance and they kept giving me a 15ft. I called corporate office 3 times and finally on the fourth try they gave me someone who could help in in traffic. Everytime i had called my confirmation would come up different

MATT L.
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Nothing

Blake S.
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Make sure they give you the location to pick up the Uhaul.

TOM V.
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Customer did not leave a comment.

GARY T.
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Customer did not leave a comment.

CHEUN S.
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Customer did not leave a comment.

judy R.
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Very nice and friendly.............

No reviews have been submitted for this location.

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