Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is plaged with poor internet connect ability it took over one hour to sign in. He cancelled my original contract because he couldn't connect and redid the contract 5 times without success. For quality service you should evaluate dealers willingness to spend necessary resources to make sure they have reliable internet connection. Totally not acceptable.
This was the secondary pickup location as I made a reservation days in advance to pick up closer to where we were moving from. Having to go another 25 miles delayed the time we had to finish packing up. This made us late getting home and unpacking only to be at work a few hours later. No one at this location to help in the hookup.
Staff and locations need more comprehensive training about the system, logistics and pricing structure .
Have all of your employees trained to do your U-Haul return or rental. I was told to drop it off and when the only person that knows how to do it will do the return when she came in. So a little stressed over will it be returned on time.
I ordered blankets to cover furniture. There were no blankets. My pick up location was changed 1 1/2 days before scheduled pick up. They offered me a location that was over 30 minutes out of the way. I made my reservation weeks in advance, so there should have been plenty of time to for my reservation to be filled correctly.
I would not go to that place to pick on a uhaul
