This is a tire sales/repair business so the physical attributes are different than a full service U-Haul location. Personnel were thorough and competent.
Ron H
Customer Reviews for Big Sky Tire & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty and truck in poor repair. Guy was nice enough but my original reservation was at the main missoula on strand, then changed although strand had 9ntrucks of the size ordered. The alternate location didn't have the pads so had to go back to strand. 3 hours of lost time. Unacceptable. Then underestimated mileage and had to pay more. Haul used to be better. What a shame.
dawn sThe drop off took a bit of time and the parking was a bit crowded but it worked out well so that we did not have to drive too far to return the rental. We were impressed by the truck and the power it had.
Patrice HNothing. They were great
Ruby AMy truck was not available on the day I reserved. I was called the day before my reservation and was told that the truck was being returned late so I could either pick up a significantly bigger truck on my original day or wait a day for the size I requested. After taking the night to consider the bigger truck, I decided to stick with my original reservation because I did not need the extra space and I did not feel comfortable driving a bigger truck. When I called to inform the individual in charge that I would wait for my original size he “guaranteed” me that the truck would be returned by 11:00 the next day so I could pick it up at 11:30. The following day I arrived right on time and the truck had still not been returned but I was told they were right up the street. 45 minutes later the truck was finally returned, dirty and reeking of cigarette smoke. It took another 20 minutes after the truck’s arrival before I was helped as they were working out issues with the return. This delay caused my sister and I to be late in returning to our jobs from our lunch break. When I asked for some sort of reimbursement for my truck being a day late and the pick up being over an hour late I was told that the individual in charge did not find this inconvenience means for compensation because a size I did not request was available and because he deems an hour to an hour and a half delay “reasonable” If I had been told that we were working with a window of time I would have arrived later but instead the word “guaranteed” was used multiple times. Overall this poor service delayed my move and made me late for work and all I was given from the individual in charge was a condescending “sorry”
COURTNEY HThe staff was great and very helpful. Location is very tight and what little room they had for a 26 foot truck was taken by a large trailer and another vehicle in the lot. I ended up clipping the trailers with the back end of the rental causing some minor damage to the left driver side rear apron to the box. There is nowhere to park a truck like this in front and no room on the street. The guys working were great to me and really accommodating. The most helpful thing would be some type of warning or notice letting the drop off driver know where to park/how to return the vehicle on this property.
Ralph CGreat Easy Drop off. Thanks Big Sky Tire.
Erik BDead battery out the gate...nothing more need be said.
Christina C