Clean. Excellent service.Judith P.
Customer Reviews for Bill Tice Services & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee was great in and outJanice S.
Customer did not leave a comment.KENNETH C.
was told I could not leave my car on the property (parked a block away). Had to wait 45 minutes past my pick up time because no one was on location to do the pick up (tow driver and mechanic said they were not trained)jake H.
Customer did not leave a comment.CHRISTINE S.
Too far away, but apparently the only location with a one way!Richard J.
Was told I would have a 76 dollar hold on my card ended up being 148.63 dollar charge that over drafting my card then charge of 89 dollars on my card when I dropped it off I'm not happy about it at all business is not fair at all I still have the hold on my card when the hell will I get my money back I will not go here ever againBrian B.
Customer service was very friendly and prompt. Agent made sure I was comfortable with truck and knew all details.Alexander J.
Possibly a hourly rentalGARY H.
The person who assisted me at this location was friendly and did the hook up for me as well as explained how to unhook the trailer. The trailer is an older model and needs a good cleaning. I focused on the inside removing what looked like grease and oil in the front. I also cleaned what looked like red clay from the back on the outside.MICHAEL M.
Customer did not leave a comment.Timothy G.
Very easy to drive. Affordable. No complaintszachary P.
Customer did not leave a comment.JOHN B.
Owner was rude. Wouldn't even have them fix my car if It was the only optionANTONIO P.
Customer did not leave a comment.susan T.
Jason who checked us out was rude and condescending during pick up and did little to explain the process. We like Uhaul as a whole but will avoid this location for all services in the future because of this experience.Mike M.
very helpful and explained how to hook-up car haulerbodie M.
Customer did not leave a comment.Robert B.
It was a little to far to go to pick up when I had a truck reserved about 5 miles away 2 weeks ago but was told it was not available on 8/1/2020 at 7:30 but I could get 1 at 2:30 somewhere else. I needed the truck early because we had help there early.Donald K.
I found everything to be very efficient. Thank you for the great service. The truck was very clean and nice.PAULA B.
Customer did not leave a comment.bruce N.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Jared M.
I suggest U Haul update their app, and their customer service. It shouldn't take an hour going through the app after everything was already set up. The gentleman at the garage was more helpful and had us on our way in less than 10 minutes than the 1 877 u haul did in 50 minutes.Patricia J.
Did a self check in because the last time I was to drop a trailer at this location I was told I would have to go somewhere else. Also they were not at all helpful in finding me a place to drop.David S.
Customer did not leave a comment.Joseph M.
Drop them as a rental location.Robert S.
This was the only place we could get unfortunatelyJames T.
Customer did not leave a comment.VERNON B.
Customer did not leave a comment.Jorge F.
Site filthy - overflowing dumpsters, broken toilets and unsafe to enter. 4 calls to the dealer, not one return. Dolly did not get put in truck. Was not open at 7:00 despite recording of "new summer hours". Claims to have had 1/2 tank of gas, but actually less than. Truck dirty in box area - full of cat litter. Will never patronize this location - losing faith in UHaul.Jon M.
Customer did not leave a comment.Michelle T.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.john W.
Customer did not leave a comment.William B.
I love uhaul but Bill Tice is not a good representative. (Unfortunately, it's a small town and AAA also utilizes them.) My uhaul obviously hadn't been cleaned ever. The outside was filthy with green algae growing on it and piles of pine needles or tree debris on the fenders. I took pics. The inside was ok so I didn't complain. The shipping blankets were also iffy. The package was open and the mechanic had to go look for more to fill the order for a dozen. They looked well used. Uhaul as a company makes me happy and I have no complaints.Margaret C.
Customer did not leave a comment.Isaac E.
nice and easydoug C.
Customer did not leave a comment.Jack B.
I was extremely upset at the fact that prior to picking this trailer up I had called to verify that it was a different trailer than the one I had dropped off the week prior from new Mexico, because the one I had from new Mexico had a broken door. I was assured by the customer service rep that I would get a different trailer, however when I went to pick this up, I was informed that the one with the broken door on it was all that they had.MELISSA J.
Make sure truck is available within 10 miles of our current location, had to drive 25-30 mins to get to truck.Dustin C.
Customer did not leave a comment.RICHARD H.
This was not the location we requested, and it took us almost 1 hr to get to. Very inconvenient! When we arrived, the environment was smoke-filled (which I am allergic to) dirty, and slow. However, in spite of all that, the man helping us was friendly (thank goodness ??).John B.
Customer did not leave a comment.Cassandra F.
Customer did not leave a comment.Laura P.
Customer did not leave a comment.Carl W.
Customer did not leave a comment.David G.
I went two different locations and neither manager seemed to know where the truck was. They were an hour and 15 minutes late, and my loading crew had to wait.Paul B.
We had one destination on the paperwork, was told to drop off at another location, but had to drop off at this location due to not trying to fall asleep while driving the truck to the other location and then going back the opposite way because we are homeless due to electrical issues and needed to get to shelter. We talked to people at the 1-800 number that couldn't even modify our agreemen, but now we are being told we still have to pay for the mess up when these people couldn't even tell us which location we were ACTUALLY supposed to drop off at since they couldn't modify anything over the phone. Not happy with the overall experience. I will be going back to cargo vans at Enterprise instead. Great customer service at Enterprise.amanda K.
Customer did not leave a comment.William M.
Customer did not leave a comment.robert E.
Customer did not leave a comment.Jeffrey W.
Jason Malone was both professional and knowledgeable on the UHaul rental procedure. He hooked up the u-haul trailer for us and we had no issues at all. I'm glad we rented our uhaul from Tice's. Very convenient.sharon W.
Supposed to pick it up at 9:00 a.m. 45 minutes before they could even get the computer Connected to your website because your website server with messing upCharles W.
Customer did not leave a comment.Ryan H.
Lighting needs improvements. Instructions for dropping off process could be better.Lamoris L.
Customer did not leave a comment.Jack C.
Customer did not leave a comment.Thomas R.
At point of drop off they refused to take responsibility for the unit. Tice in East Liverpool OH would not inspect the unit and sign my slip that it was returned in good condition. When I insisted they refused and became belligerent and arrogant. Tice lot is not fenced and secure.mark H.
Customer did not leave a comment.JERRY L.
Customer did not leave a comment.Cody R.
Customer did not leave a comment.Sharon S.
Customer did not leave a comment.Robert S.
The staff at this location are incompetent and lazy to a degree I didn't imagine possible. Because I used the self service method to check out and check in my truck and they weren't familiar with the process, I ended up getting charged for six days of rental time rather than the ten hours I actually used the truck for. I was told by a U-Haul representative that because the staff didn't know how to check the truck in, they just didn't do it. I ended up with over $400 in charges because of their blatant negligence. Now, since I was ultimately refunded the money and compensated appropriately for the incredible inconvenience, I would still recommend U-Haul as a company. I would not, however, recommend this location or any branch run by whomever is in their regional office. After lodging a complaint and requesting that someone call me to explain what had happened and what was being done to rectify the situation, I did not hear from anyone. I had to call the customer service line AGAIN to demand a call back. When I did eventually hear back from Mike Mann, the area field manager, he was not adequately able to explain to me (1) Why the staff had done what they did (2) What he was doing to make sure it would not happen again and (3) Why he hadn't reached out to me right after I lodged the original complaint. All in all, though he did refund my money, I was ultimately left feeling like I was inconveniencing him with my completely legitimate complaint. This location and it's upper management team practice EXTREMELY POOR customer service. Trust me when I say that I WILL be telling my friends, family and basically anyone I encounter who may need moving services NEVER to patronize their establishment.Ashley N.
Customer did not leave a comment.david W.
Easy drop off, had a space ready for pull through, and was quick to print receipt, and disconnected the trailer himself.Delbert S.
Bill Tice Auto and staff show best customer service around. They were extremely helpful and I will only rent uhauls, if I need them, from them when possible.PHILLIP P.
Nothing everything went very smoothly in fact the best of 8 moves that I have made. I was very pleased with the service and the truck rental.betty J.
Customer did not leave a comment.Beverly S.
Customer did not leave a comment.Toni D.
Customer did not leave a comment.Dominick P.
Customer did not leave a comment.Curtis T.
Website says dealer is open till 4:00pm on Saturdays, they close at 3:00pmAnthony K.
Uhaul did accommodate a new drop off location after I had travel difficulties, I had to deviate from original destination to a new one and they found a close convienent drip off. I have no idea if there is any refund since I dropped it off 2 days early? Does not erase the train wreck that was reserving and picking up trailer in the first place though.Norman G.
Customer did not leave a comment.John K.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.danielle E.
The truck smelled like cigarettes. So, that was pretty disgusted to smell for a 1 & 1/2 hour drive. Otherwise, it was clean. Also, Uhaul employee called off, so I had to figure it out through the 1-800 number because the actually facility workers weren't too sure on what to do.Katie G.
Bill tices is horrible for u haul rental. I rented a uhaul on thursday, it is now saturday and i have yet to get my deposit back, the staff has very poor manners. This is no way to run a business,i upheld my end of the contract,and they have not. So i now have to wait till monday to get my deposit back,(hopefully). I am VERY displeased with bill tices.Shannon P.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.James F.
Shortage of area to drop off trailersLarry J.
Everything went smoothly.Lynda M.
Customer did not leave a comment.Wayne M.
Not much room at this location.Wayne M.
Customer did not leave a comment.Frank H.
In my original order, I requested a dozen blankets and when I went to pick the truck up, the man at the auto body shop had no record of that. My only complaint.Lindsay J.
Customer did not leave a comment.Brian J.
The local business didn't feel that their U-Haul desk opened until 9am despite the rest of the business opening at 8am and the U-Haul web site allowing reservations to be made for pickup at 8am. Absolutely horrible pick-up experience.Paul W.
Location did not have equipment needed for trailer use (locks, towing light cables, etc.) Had to purchase those from auto parts store elsewhere in town.Laura S.
Very friendly peopleKERRY C.
Customer did not leave a comment.EDWARD F.
Have someone on location at al times to help customersMichael T.
I had to return the equipment because it would tow my truck, then customer service was bad I am expecting a refund Tina from uhaul said she would call me back and I still have not had my return phone call will never use uhaul againCONE R.
Reservations are a joke, had to travel 25 miles (eachieve way) out of my way to retrieve truck because original location cancelled on me day before due to pick up. No compensation given for excess dead head miles despite numerous attempts. Good company if you aren't on any kind of time crunch and don't have to have a truck for a specific day/location.Terrence P.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.VINCE L.
There was little to no moving trailers available in the area - this particular rental was 1 hour away from my residence.Renee P.