Customer Reviews for Bills Service Center
(U-Haul Neighborhood Dealer)

1,443 reviews

27 Rte 46 E   Hackettstown, NJ 07840
(W Of East Av)

(908) 852-7380

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(908) 852-7380

27 Rte 46 E
Hackettstown, NJ 07840
(W Of East Av)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Always excellent service at Bill's. They always explain all your options and make pick up and drop off smooth & easy

PATRICIA M K. 
Rating:
5.0

Helpful staff. Easy and quick.

MICHAL R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MARSCHAL K. 
Rating:
5.0

As far as this place is concerned. Not a thing. They are awesome and definitely on top of their game.

DAVID B L. 
Rating:
5.0

This was a great experience, the people at Bills made everything easy! The van was new, clean, easy to drive!

JULIE W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G E. 
Rating:
5.0

Customer did not leave a comment.

VITALI D. 
Rating:
5.0

Nice people and great service

Dan K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Customer did not leave a comment.

ANNAJANE E A. 
Rating:
4.0

Customer did not leave a comment.

CARL THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

Tammy P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM E. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Bills Service Center are the best and have trucks available at any time. So far I have used Bills Service Center several times now, Bob the owner is a super nice guy and He will go above and beyond to help you and explain the everything numerous times. They are best of the best and can make you U-Haul rental and move easier.

ALEKASANDAR N. 
Rating:
5.0

Nothing, Bill's Service/Uhaul was excellent to work with!

KYLE R C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN H K. 
Rating:
5.0

Customer did not leave a comment.

TAN T N. 
Rating:
4.0

My main complaint is that the pickup location was 30 miles from me, and the tow dolly pickup was at a different location also 30 miles away from the truck pickup. The locations kept changing until the day before my move, making me nervous that there would be problems at time of pickup. Not good to send customers all over the state for equipment pickups! This pickup location was fine and the service was fast and efficient. The rental truck was not in good condition - the check engine light was on from the moment the truck was started and the transmission was slipping. Truck could have been better maintained.

Dominick F. 
Rating:
5.0

Customer did not leave a comment.

KARL A M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
4.0

The app didn't allow me to upload photos when I was returning the vehicle. The website worked.

William S. 
Rating:
5.0

Customer did not leave a comment.

Aleksandar N. 
Rating:
5.0

Use this location as a model for all other UHaul locations!

THOMAS F H. 
Rating:
5.0

Easy no hassle pick up and drop off. Thank you guys.

VADIM K. 
Rating:
5.0

Customer did not leave a comment.

Jaibelle L. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Renting was fast and easy. Exactly what I nedded.

Katherine D. 
Rating:
5.0

Professional and. Friendly !

RICHARD L Y. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N B. 
Rating:
5.0

Service Center, very friendly, & helpful. Left my wallet in the dashboard, ran it right to me. Plan on going back for my next car service.

DAVID O. 
Rating:
5.0

Very easy pick up and drop off. Great people. Could not have been better.

JOHN W R. 
Rating:
5.0

Courteous and patient. Good customer service alll ROUND.

SUSAN W B. 
Rating:
5.0

check oil maintenance

Douglas S. 
Rating:
4.0

Picking up my truck was a complete disaster. Uhaul said they would call and confirm and never did. When I called to confirm, a truck wasn't available so they guaranteed me a different sized one. I go to pick up the truck and it's there, but the online 24/7 access wasn't set up so I waited for 45 mins on the phone to get in touch with customer service to figure out the deal. The truck couldn't be accessed so they had to book me another new truck again. This took up an hour or more of prime moving time, which pushed us to moving in the rain. I am glad they resolved my issue but it should not take that long to get in touch with customer service.

Julia C. 
Rating:
5.0

Quick service, explained everything in detail. Friendly and helpful.

CHRISTIE P C. 
Rating:
5.0

Customer did not leave a comment.

LISA A G. 
Rating:
5.0

Bob was great to deal with. He explained everything thoroughly so I understood the process of renting the truck completely.

JAMES E M. 
Rating:
5.0

There is nothing to improve. Simple pick up and return, very nice and clean truck, reasonable price also. I'll be renting again soon!

GEORGE W H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN MARGARET A. 
Rating:
1.0

Customer did not leave a comment.

LUIS ESTEBAN A. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE H. 
Rating:
5.0

Customer did not leave a comment.

ABIMAEL R. 
Rating:
1.0

Website does not work. I was there for one hour trying to get the key. Everything should be done with the website before the customer arrives. I had to re-input my DL, Credit Card, Address, Telephone, etc. two or three times before the system would give me the code.

Richard E. 
Rating:
4.0

Customer did not leave a comment.

SCOTT R W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing -

John K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R K. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

Awesome customer service. Answered all questions fully. Explaining everything so you understood the charges. Definitely recommend this place.

DAVID B L. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

Gerhardt R. 
Rating:
5.0

Customer did not leave a comment.

Terence T. 
Rating:
5.0

Customer did not leave a comment.

RICKY L B. 
Rating:
5.0

The check engine light came on within the first 20 miles of the trip. While not flashing, it was a nuisance and added uncertainty to the move. This had nothing to do with pick up location.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

The van was very clean and ready for me when I arrived. Pick-up and return were very easy. Thanks!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

SEAN P K. 
Rating:
2.0

Improve every aspect of your service. Your online system was not functioning to specs and it took me 20 minutes to get a Customer Service Representative on the phone. The Miles were incorrect and it didn't have 3/4 tank of gas. It squeals like crazy when driving and it is obvious the transmission is on its way out. This was the third rental truck I rented in a months time and it was the worse. Actually, I rented a van and was informed there were none available so my order was cancelled. When I contacted uhaul they informed me they have a 10ft truck being held for me. When I arrived to pick it up there were two vans on-site. They were still present when I returned the truck. 165.00 dollars and nothing but poor Customer Service all around.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
2.0

Switched my reservation from 10am to 2pm screwing up my whole move in day. I asked them to call me if it came in early and I'm pretty sure it was there at 11am and they didn't call...

Peter C. 
Rating:
5.0

Customer did not leave a comment.

DONNA B E. 
Rating:
5.0

Customer did not leave a comment.

Nataraj P. 
Rating:
5.0

Customer did not leave a comment.

KARL A M. 
Rating:
5.0

Ive used Bills Service Center Uhual for the past 2yrs and ive never had any issues. Equipment is always ready, clean and mechanically good. I dont hesitate to reserve from there.

Kafian M. 
Rating:
5.0

Easy mobile pick up and drop off.

Mackenzie B. 
Rating:
4.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Did not get truck I ordered. Ordered 20 foot and got 26 foot which is huge and much harder to navigate.

TRACY HELEN H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH G B. 
Rating:
4.0

Customer did not leave a comment.

Carlos P. 
Rating:
3.0

The equipment I ordered is not what I was given when I went to pick it up. The truck was difficult for me to get in and out of and more difficulties load than the cargo van I ordered. Would have cancelled order if I wasn't pressed for time. Not happy about switch with no notification and the cargo van I rented was there when I returned the rental. Very unhappy!

Janet N. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Service and pickup of rental was very professional and very simple.

Robert F. 
Rating:
5.0

Let customers know about the link when dropping off the van. I didn't see that link until I got home after I dropped it off.

ERIC K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

These guys are always great. Thanks

DANIEL J K. 
Rating:
5.0

This location is always great. I've used them several times. I Highly recommend them!

DANIEL J K. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Friendly and helpful !!!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVID M P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
1.0

I rented here several years ago and remember feeling as if they overcharged me. Against my better judgement I recently rented from them again. "Bob" at the counter is abrupt and condescending. When I called to confirm that they received the trailer after I had dropped it off the night prior, they were simply rude, saying that "Why don't I check my e-mail, if I checked my e-mail, I would know".

Eric H. 
Rating:
5.0

Fantastic location with lots of vehicle sizes to choose from. Reservation set up was easy.

CONAN N E. 
Rating:
5.0

Customer did not leave a comment.

KARL A M. 
Rating:
5.0

I received fantastic help at Bills Service Center in Hackettstown, NJ. My pick-up/drop-off was smooth. The owner was so very helpful. His customer service was the best! I will recommend him to everyone. However, the 1-800 number for help, well, no help at all. They never answer the phone.

DEBRA S S. 
Rating:
4.0

Customer did not leave a comment.

Chao H. 
Rating:
5.0

Ceiling of rear box was leaking rain water and cab was leaking rain water as well.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Jill F. 
Rating:
5.0

Great customer service and vehicle !!!!!

MICHAEL C S. 
Rating:
5.0

Nothing he was very professional and polite

RAYMOND P. 
Rating:
5.0

Customer did not leave a comment.

MARGO E O. 
No reviews have been submitted for this location.

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