Customer Reviews for Bills Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bills Service Center

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Brittany E. on

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NABIL J A. on

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DAVID D. on

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Owner/manager was very helpful in allowing me to drop the trailer after hours. Emailed confirmation of dropoff.

EDWARD F F. on

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The problems encountered had to do with the reservation process. I was making a reservation and the system automatically adds a hand truck to the order. This is wrong, it should only be added when selected. It is difficult to deselect, which caused me to just close out that web page and start over. Well it turns out that that reservation went into the system even though I didn't finish it. So there were two reservations, the regional center cancelled the reservation I had already paid for instead of the one I didn't finish. This caused quite a hassle and over an hour and a half on the phone clearing up the mess.

Ahmad I. on

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Try to lower rates.

ASHLY C B. on

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It was way too expensive

KEITH P J. on

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brunilda b. on

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WALTER A W. on

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I feel there was a bait and switch as the location I requested I was told the equipment was not available but was available for $100 more 10 miles away. On pick up I was told the equipment should be picked up on the location I originally requested. I feel u haul has a scam on pricing and I have told everyone I know.

MARTIN A S. on

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Wish the 10' truck had had a slide out ramp.

GETHSEMANE L. on

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SANJU K. on

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Very nice and excellent condition of the service

CATHERINE A V. on

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I rented to blankets but didn't use them. It would be nice if they reimbursed for that

Aldo A. on

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CHRISTINE A C. on

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BOUALEM D. on

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You're doing well

Claire B. on

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ROBIN M. on

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Again, great group of guys, super pleasant experience!!

Daryl L. on

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Cassidy B. on

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Was charged for 60 miles more than what was driven which is 99 cents per mile so was charged an extra $59.. Won't be using uhaul again.

DANIEL M. on

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HARRY J B. on

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The office area could use a cosmetic overhaul, but I would rent from here again as the service, both in renting and returning the truck, was excellent.

ROBERT L P. on

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FRANCIS M G. on

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Nothing to do with the location but everything to do with the vehicle. The truck had a serious engine knock, brakes making noise like they were dragging and was not gas efficient, only got 7 miles to a gallon. I do understand that the gas mileage is not great on these vehicles but expected better.

MARTGARET H Q. on

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Friendly costumer service. Everything explained fully. Wonderful experience!

KAREN A R. on

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MICHAEL J L. on

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Have them check the contract. What I asked for , 2 days, 128 miles and drop off at Tom River and a $25 discount for bringing the truck to Toms River , was not what I signed. At Toms River, they stated my contract was for 1 day and 110 miles. Which I was over on both. I did stay at the 128 miles. So as to your next customer READ The Contract, Have them Explain to you, be aware that there customer service leaves a lot to be desired. Honestly, I would insist they not go there and try somebody else . Check the vehicle . Be on your guard.

SUSAN E A. on

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THOMAS M W. on

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Daniel D. on

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ISMAIL I. on

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Keep up with the excellent service that you already have Thank you

Vladimir P. on

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Way overrated, most of the charges are hidden. Ridiculous place with a bad truck. Disgusting. I have to pray for my life driving this car

WILLIAM D M. on

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JESSICA L C. on

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RICHARD S W. on

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Lower U hauls exorbitant mileage rate

JOHN J E. on

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JACQUELIN G B. on

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Everything was great. Bob was very nice.

Gary S. on

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Suggest to offer smoking and non-smoking vehicles.

JOAN S W. on

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LYNDSEY M D. on

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John S. on

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NIKKI M D. on

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MARVIN W W. on

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Angel S. on

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First time using the no-representative option. I would do it again. Very easy going and available on Sundays.

ELIN RICARDO M. on

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jill k. on

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Kathy Z. on

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MEGHAN C J. on

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So easy and convenient! Bill's was friendly, they took the time to explain all the equipment and made sure I was comfortable and didn't have any questions. Great experience!

JOSEPH F. on

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MICHAEL R C. on

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Michelle M. on

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After I picked up the truck I received an email telling me I had to drop the truck off in Minehill. An extra 13 miles away. I messaged U-Haul and a very helpful Cherri fixed the drop off location to Hackettstown as per my original request. She offered me a $25.00 certificate to use toward the rental price. The certificate was not applied to the bill

ALI M K. on

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Abhishek B. on

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Michael D. on

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Jim M. on

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Well stocked supplies. Easy drop off service.

DENESIA A G. on

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Bob took care of everything for me and he was very quick.

JONI G. on

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EDWARD J B. on

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TINA J S. on

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Very overpriced

PATRICIA M M. on

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BETH A V. on

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GARY S S. on

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Judly S. on

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kenneth g. on

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Place was not open when I dropped off the truck

JAMES M L. on

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Smooth and efficient.

SARAH H. on

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Easy location to find, very easy and quick check out process

KIMBERLY R M. on

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KELLEY E R. on

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Was very fast and easy!

FRANK G S. on

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Michael R. on

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Rental center, Knowledable and got me in and out fast.

JAMES J R. on

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MAGGIE E Y. on

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I rent a Uhaul truck to move some stuff from my apartment to my brother house, so I drove about 12 to 15 miles and went to pay they charge me for 34 miles so definitely something is wrong with the truck. I end paying more than was I expected..

Charles A. on

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ALLEN L W. on

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JOEL A H. on

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overall good. some instrument panel lights not working for night driving.

MICHAEL ANDRES B. on

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JAWAD A. on

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If the person handing over equipment could give a guide or instructions on how to operate it before taking delivery would be nice

ALLEN L W. on

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CAROLINE D S. on

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Edward K. on

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LINDA F A. on

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JEFFREY M T. on

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When I booked online, it allowed me to book from here and drop off in a different location. The online system made an error and I had to pay to drive it back to it's original location.

STEVEN C L. on

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Hassle free--good experience. We will use again and recommend to friends.

Gregg G. on

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Could have been a bit friendlier.

ADRIEN M R. on

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FRED FRANK L. on

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JON FOSTER S. on

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Very friendy.

KIMBERLY A T. on

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DOUGLAS A J. on

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JOHN A K. on

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VICTORIA E S. on

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HUGO L K. on

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SCOTT E W. on

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CATHERINE G E. on

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Dale V. on

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GERMAN A. on

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JOHN S S. on

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My first time renting from Bill service center /U-Haul very pleased will be back thanks.

Ton C. on

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Carolyn V. on

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JOHN M E. on

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