Customer Reviews for Bills Service Center
(U-Haul Neighborhood Dealer)

1,627 reviews

27 Rte 46 E   Hackettstown, NJ 07840
(W Of East Av)

(908) 852-7380

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(908) 852-7380

27 Rte 46 E
Hackettstown, NJ 07840
(W Of East Av)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KIMBERLEE R G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D B. 
Rating:
5.0

Bill service center in Hackettstown New Jersey was an excellent experience. Staff made sure to make all the connections correctly and check the brake lights and turning signals prior to me leaving the property. The trailer was clean and ready to go when I got there. Five star operation!

THOMAS JOSEPH B. 
Rating:
3.0

Every time I book with Uhaul the truck size I need and location are never available, so I end up driving additional miles just to pick the truck up

Daniel S. 
Rating:
5.0

Bills is the best , nuff said

NICOLE E H. 
Rating:
5.0

Great customer service 👏

AIMEH A. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S G. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI P. 
Rating:
5.0

Excellent shop with expert mechanics and responsible serious people. Reasonable prides and honor reservations 100%

JOSE D. 
Rating:
5.0

Friendly, cleas customer service. The Truck in excellent condition and the cheapest price in the area.

Tyrone C. 
Rating:
5.0

The entire process was flawless! Even if it was your first time, the process for mobile check in was perfect. Each step guided you with clear defined steps. It was so fast, couldn't believe I was in our rented 20' truck in just a few minutes. Drop off was just as quick, especially because the manager saw us come in and helped us check out. You don't rent a truck everyday, but when you do, you choose U-Haul. Especially choose Bill's Service Center if you're near Hackettstown. The easy drive out and in of their lots is a plus. You have a clear line of sight when driving your truck back into traffic.

Jayvik P. 
Rating:
5.0

Customer did not leave a comment.

SERGE A S. 
Rating:
5.0

Great service and thorough review of trailer and equipment. Pictures taken to confirm all was good

WILLIAM R L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H L. 
Rating:
4.0

Customer did not leave a comment.

Ann V. 
Rating:
5.0

As far as I'm concerned, this was an uneventful experience. I rented a truck online, pick up was simple, instructions were easy, no hidden fees or costs, and I would use this U-Haul provider again in a minute. Thank you for such great service!!

MARIA G P. 
Rating:
5.0

Nothing, customer service was excellent and all services were prompt.

ANTHONY ORLANDO D. 
Rating:
5.0

Beginning to end was excellent.

SELAHATTI B. 
Rating:
5.0

Thank you Bob!

MICHAEL LEON C. 
Rating:
5.0

Nothing to offer. Process was smooth and efficient.

ALFONSO E B. 
Rating:
5.0

Customer did not leave a comment.

SERGIO ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Excellent service!!

CHERYL D. 
Rating:
5.0

Ok so as an older person...LOL Two things I did not know I would recive on my phone pics about my rental. Then when returning it I did not realize I had to go onto a Website to finalize. Meaning I had to go into while I was returning.

LISA A I. 
Rating:
5.0

Customer did not leave a comment.

ELSIE M H. 
Rating:
5.0

Customer did not leave a comment.

STELLA M C. 
Rating:
5.0

Bob was very helpful. Entire experience was flawless. Thank you!

KAREN B W. 
Rating:
5.0

Nothing. Spotless vehicle!

DENIS J S. 
Rating:
5.0

Customer did not leave a comment.

GERALD N O. 
Rating:
5.0

All was fine

JEFFREY S F. 
Rating:
5.0

Customer did not leave a comment.

MARTIN H K. 
Rating:
5.0

Great service on the udall rental

TONY S. 
Rating:
5.0

Customer did not leave a comment.

LUIS M R. 
Rating:
5.0

Customer did not leave a comment.

GARY N S. 
Rating:
5.0

Uhaul kept changing my reservation and I had to continue to call customer service to get it changed back. It was extremely frustrating and made no sense why they kept trying to change my pick up and drop off location. At one point it was trying to get me to pick up the truck an hour away.

MEGAN NICOLE W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER JOAN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID J E. 
Rating:
5.0

Couldn't have been an easier transaction!

STEPHEN R F. 
Rating:
3.0

The staff unnecessarily scrutinized the inspection of the truck. It was obvious that prior renters had abused the truck. As mentioned in my pick-up location notes, more X stickers need to be applied to make the operation run smoother. Otherwise, all was good.

FRANCISCO N. 
Rating:
5.0

Excellent experience…will be using them again!

KERRI A M. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

ALLEN L W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M K. 
Rating:
5.0

Exceeded my expectations

WILLIAM K C. 
Rating:
5.0

A hassle free experience. Made a reservation, when I went to pick up the trailer, I was in and out in 15 minutes. I've rented from Bill's before and I'll be back the next time I need a truck or trailer.

MARK J C. 
Rating:
5.0

Customer did not leave a comment.

DONALD J S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN I K. 
Rating:
4.0

Was a nice truck easy rental

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

KARL ALFRED M. 
Rating:
5.0

When I went to pick up the trailer I do not have it with me courteous service that me and you got me on my way right away

GARY S M. 
Rating:
4.0

Great people

MYLES ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY E A. 
Rating:
5.0

Bob was extremely helpful and the equipment was clean and in perfect shape.

JAMES R J. 
Rating:
3.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Super helpful and friendly

MICHAEL J S. 
Rating:
5.0

All around great

ROBERT E M. 
Rating:
5.0

Nothing everything was great.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RONALD E P. 
Rating:
3.0

Customer did not leave a comment.

VICTOR L M. 
Rating:
5.0

Effortless experience; thank you Bob!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J G. 
Rating:
5.0

App would not work on Samsung a32

frank K. 
Rating:
5.0

Customer did not leave a comment.

JOHN C G. 
Rating:
5.0

Customer did not leave a comment.

NIKKI J R. 
Rating:
5.0

Bill's is an excellent UHAUL dealer as well as an excellent Auto and Truck repair and service center. Friendly and professional, I would recommend anyone to frequent this establishment.

EDWARD L. 
Rating:
5.0

The trailer had hole in roof and it rained the day I need it to be dry. The trailer stop and turn signals worked when I picked it up dry but while it was raining they stopped working. The rain caused the trailer to short and loose stop and turn signal making it very dangerous in a down poor and highway driving.

MATTHEW H L. 
Rating:
5.0

Customer service was great. The gentleman that helped me with the rental was awesome. He made it very simple and quick. Will definitely use this location again and would highly recommend to anyone needing to rent a truck/van or equipment.

KEVIN M K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C E. 
Rating:
5.0

Customer did not leave a comment.

BRUNO J D. 
Rating:
5.0

Customer did not leave a comment.

DIANE C W. 
Rating:
5.0

It was as always an amazing experience

JOHANNES R. 
Rating:
5.0

Customer did not leave a comment.

GLENN H H. 
Rating:
5.0

Exceptional U-Haul service at Bills Service Center. Helped connect and disconnect rental trailer, fast in and out.

DENNIS J D. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ORLANDO D. 
Rating:
5.0

Customer did not leave a comment.

GEORREY AHUBER H. 
Rating:
5.0

Customer did not leave a comment.

JOHN D A. 
Rating:
5.0

Have mor pick up truck

VICTOR MANUEL T. 
Rating:
5.0

They were VERY professional and extremely nice. I own a bunch of trailers but didn't have the proper o e for my needs so that is why I rented this one. When the put the trailer on I was impressed with their procedures to make sure everything worked properly.

SCOTT DOUGLAS S. 
Rating:
5.0

Everything was great at this location I just wish I was able to get my rental from a closer location to my house.

KEVIN P B. 
Rating:
5.0

Great customer support and contact!

CHARLES E O. 
Rating:
5.0

Customer did not leave a comment.

JOHN C R. 
Rating:
5.0

Customer did not leave a comment.

kenneth V. 
Rating:
5.0

By Far, the best UHaul location that I have rented from. Bill was courteous, professional, knowledgeable, and passed on the knowledge i would need to use the trailer. Based on the Site, Bill keeps his site clean and organized as well as his shop. veery pleased..

KENNETH J I. 
Rating:
3.0

The attendant was sort of "rude"

Hermenegi V. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Picked up on Sunday, did everything from phone. Simple and easy process.

John B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E L. 
Rating:
5.0

Customer did not leave a comment.

RONDA L F. 
No reviews have been submitted for this location.

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