Customer Reviews for Bills Service Center
(U-Haul Neighborhood Dealer)

1,655 reviews

27 Rte 46 E   Hackettstown, NJ 07840
(W Of East Av)

(908) 852-7380

Hours

  • Mon–Fri
    7:30 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 8:00 am - 11:30 am
  • 12/26/2022: Closed
  • 12/31/2022: 8:00 am - 11:30 am

Services at this Location:

Contact Us

(908) 852-7380

27 Rte 46 E
Hackettstown, NJ 07840
(W Of East Av)

Services at this Location:

Hours

  • Mon–Fri
    7:30 am–5 pm
  • Saturday
    8 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 8:00 am - 11:30 am
  • 12/26/2022: Closed
  • 12/31/2022: 8:00 am - 11:30 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Trust this rental place very good people tgere

THOMAS F H. 
Rating:
5.0

Confusion on reservation. I was called day before telling me iI needed to go 25 miles to another site by corporate. I called the initial place I had reserved right near me and they said they had the truck. After some discussion the corporate office needed to change the status of the truck from 1 way to in town. Much unneeded stress and a few phone calls but it all worked out in the end. This can be avoided with less stress in the customer. The gentleman at the pickup was a pleasure to deal with.

JAMES A S. 
Rating:
5.0

Customer did not leave a comment.

LEILANI L K. 
Rating:
5.0

Customer did not leave a comment.

Lori V. 
Rating:
5.0

The only thing I would recommend to Uhaul : Replace the Demco channel coupler with the Handwheel coupler. I understand it is for convenience to the customer. However, the Handwheel coupler secures around the ball hitch much more securely. Other than that Bill's Is my go to for Uhaul.

KENNETH J I. 
Rating:
5.0

Everything was great

Michael D. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M N. 
Rating:
5.0

Its always a pleasure doing business with them !!!

HERBERT ALAN N. 
Rating:
5.0

Customer did not leave a comment.

ALEX ROMARIO P. 
Rating:
3.0

We were over charged by $59 from the amount quoted

SAMANTHA MELISSA F. 
Rating:
5.0

Nothing. Staff was friendly and helpful. One thing. Let the customer know if they pay with a debit card there will be a deposit held. But if they use a regular credit card no deposit will be held. Not a big deal but just a courtesy.

MICHELLE L P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M M. 
Rating:
5.0

Customer did not leave a comment.

DAVID I M. 
Rating:
5.0

Friendly Service… I appreciate all the help!

BARRY WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Vendor was excellent, he did not slow down and had me out of there as quickly as possible.

MICHAEL J E. 
Rating:
5.0

nothing. you guys were great

PATRICK FITZGERA H. 
Rating:
5.0

Customer did not leave a comment.

ALYSON D W. 
Rating:
5.0

Bills was very friendly and easy to deal with and

JOSEPH W R. 
Rating:
5.0

Customer did not leave a comment.

LOHITH R. 
Rating:
5.0

Bill's was great. Prompt, Effecient, Consise

FRANCO F. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K H. 
Rating:
5.0

Excellent customer service, good and safe vehicles fit according you are needing. Equipment Easy to pick up and drop off

TYRONE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F D. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEE R G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D B. 
Rating:
5.0

Bill service center in Hackettstown New Jersey was an excellent experience. Staff made sure to make all the connections correctly and check the brake lights and turning signals prior to me leaving the property. The trailer was clean and ready to go when I got there. Five star operation!

THOMAS JOSEPH B. 
Rating:
5.0

Always treated well at Bill's service center.

THOMAS F H. 
Rating:
3.0

Every time I book with Uhaul the truck size I need and location are never available, so I end up driving additional miles just to pick the truck up

Daniel S. 
Rating:
5.0

Bills is the best , nuff said

NICOLE E H. 
Rating:
5.0

Great customer service 👏

AIMEH A. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S G. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI P. 
Rating:
5.0

Excellent shop with expert mechanics and responsible serious people. Reasonable prides and honor reservations 100%

JOSE D. 
Rating:
5.0

Friendly, cleas customer service. The Truck in excellent condition and the cheapest price in the area.

Tyrone C. 
Rating:
5.0

The entire process was flawless! Even if it was your first time, the process for mobile check in was perfect. Each step guided you with clear defined steps. It was so fast, couldn't believe I was in our rented 20' truck in just a few minutes. Drop off was just as quick, especially because the manager saw us come in and helped us check out. You don't rent a truck everyday, but when you do, you choose U-Haul. Especially choose Bill's Service Center if you're near Hackettstown. The easy drive out and in of their lots is a plus. You have a clear line of sight when driving your truck back into traffic.

Jayvik P. 
Rating:
5.0

Customer did not leave a comment.

SERGE A S. 
Rating:
5.0

Great service and thorough review of trailer and equipment. Pictures taken to confirm all was good

WILLIAM R L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H L. 
Rating:
4.0

Customer did not leave a comment.

Ann V. 
Rating:
5.0

As far as I'm concerned, this was an uneventful experience. I rented a truck online, pick up was simple, instructions were easy, no hidden fees or costs, and I would use this U-Haul provider again in a minute. Thank you for such great service!!

MARIA G P. 
Rating:
5.0

Nothing, customer service was excellent and all services were prompt.

ANTHONY ORLANDO D. 
Rating:
5.0

Beginning to end was excellent.

SELAHATTI B. 
Rating:
5.0

Thank you Bob!

MICHAEL LEON C. 
Rating:
5.0

Nothing to offer. Process was smooth and efficient.

ALFONSO E B. 
Rating:
5.0

Customer did not leave a comment.

SERGIO ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Excellent service!!

CHERYL D. 
Rating:
5.0

Ok so as an older person...LOL Two things I did not know I would recive on my phone pics about my rental. Then when returning it I did not realize I had to go onto a Website to finalize. Meaning I had to go into while I was returning.

LISA A I. 
Rating:
5.0

Customer did not leave a comment.

ELSIE M H. 
Rating:
5.0

Customer did not leave a comment.

STELLA M C. 
Rating:
5.0

Bob was very helpful. Entire experience was flawless. Thank you!

KAREN B W. 
Rating:
5.0

Nothing. Spotless vehicle!

DENIS J S. 
Rating:
5.0

Customer did not leave a comment.

GERALD N O. 
Rating:
5.0

All was fine

JEFFREY S F. 
Rating:
5.0

Customer did not leave a comment.

MARTIN H K. 
Rating:
5.0

Great service on the udall rental

TONY S. 
Rating:
5.0

Customer did not leave a comment.

LUIS M R. 
Rating:
5.0

Customer did not leave a comment.

GARY N S. 
Rating:
5.0

Uhaul kept changing my reservation and I had to continue to call customer service to get it changed back. It was extremely frustrating and made no sense why they kept trying to change my pick up and drop off location. At one point it was trying to get me to pick up the truck an hour away.

MEGAN NICOLE W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER JOAN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID J E. 
Rating:
5.0

Couldn't have been an easier transaction!

STEPHEN R F. 
Rating:
3.0

The staff unnecessarily scrutinized the inspection of the truck. It was obvious that prior renters had abused the truck. As mentioned in my pick-up location notes, more X stickers need to be applied to make the operation run smoother. Otherwise, all was good.

FRANCISCO N. 
Rating:
5.0

Excellent experience…will be using them again!

KERRI A M. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

ALLEN L W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M K. 
Rating:
5.0

Exceeded my expectations

WILLIAM K C. 
Rating:
5.0

A hassle free experience. Made a reservation, when I went to pick up the trailer, I was in and out in 15 minutes. I've rented from Bill's before and I'll be back the next time I need a truck or trailer.

MARK J C. 
Rating:
5.0

Customer did not leave a comment.

DONALD J S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M C. 
Rating:
5.0

Customer did not leave a comment.

BRYAN I K. 
Rating:
4.0

Was a nice truck easy rental

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

KARL ALFRED M. 
Rating:
5.0

When I went to pick up the trailer I do not have it with me courteous service that me and you got me on my way right away

GARY S M. 
Rating:
4.0

Great people

MYLES ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY E A. 
Rating:
5.0

Bob was extremely helpful and the equipment was clean and in perfect shape.

JAMES R J. 
Rating:
3.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Super helpful and friendly

MICHAEL J S. 
Rating:
5.0

All around great

ROBERT E M. 
Rating:
5.0

Nothing everything was great.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RONALD E P. 
Rating:
3.0

Customer did not leave a comment.

VICTOR L M. 
Rating:
5.0

Effortless experience; thank you Bob!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J G. 
Rating:
5.0

App would not work on Samsung a32

frank K. 
No reviews have been submitted for this location.

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