Customer Reviews for Bills Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bills Service Center

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DAVE L.
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Every thing went very smoothly. I've used them before. Never had any issues.

THOMAS F G.
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I am curious at that bill.

Robert B.
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Customer did not leave a comment.

John M.
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Took on the drop off after the original location was ill prepared to do so. They were very helpful and took care of me immediately.

WESLEY G S.
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Bob was a great host. Only complaint I have is I submitted my original request to the Washington location and 2 days before my pick up I received an email saying they didn't have a trailer for me and changed my location to this location. Why would UHAUL let me make a reservation a month in advance at a certain facility if they do not have a trailer?

Ernesto C.
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Customer did not leave a comment.

FRITZNER M.
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Customer did not leave a comment.

RAYMOND F S.
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No improvement needed. Easy to rent and return.

Andrew T.
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Customer did not leave a comment.

Gina C.
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Super friendly customer service!

BRIAN W C.
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Friendly and helpful. Everything was explained and questions answered. Vehicle was very clean and ready to go.

PAUL A D.
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Customer did not leave a comment.

HERBERT SCOTT U.
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Nothing, great service, nice equipment. Everything functioned properly. Thank you!

Neil B.
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Customer did not leave a comment.

Dan H.
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Can't think how this could have been any easier or better. Used check in and out on smartphone. Excellent app!

JULIAN R A.
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Good service.

LAURIEANN C.
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Excellent!

David B.
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Customer did not leave a comment.

Jeffrey H.
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The online experience is poor. My rental location was switched to another location 30 miles away after I had a confirmation for this site. The site should show availability by site so the customer is not given the bait and switch routine like I experienced. Lesson learned. Call the location and don't trust uhaul.com

LOUIS R M.
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all was great!

Thomas E.
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The attendant was very helpful and made the rental very pleasant.

MICHAEL R D.
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The truck I rented was a piece of junk. For 250.00 for a day I shouldn't have to fight the front end as the truck was all over the road and did not feel like it was running right. Had screeching sound on acceleration and had no power. Dealer was great though. Very quick and efficient check in/ check out.

Leandro B.
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Customer did not leave a comment.

KEVIN F O.
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Nothing to improve. I have rented at other locations and Bill's was the best. Process was easy and while two of the ten hooked up the trailer for me another completed paperwork. In and out quickly. This is the first time a location hitched the trailer for me. Others just showed me where it was and I hooked up myself. This is much appreciated!

william N.
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I had to be redirected to the Hackettstown site after the Whitehouse Station site failed to leave the key in the drop box

JAMES DONALD G.
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Cordial and professional. They hooked me up in no time and took the safety checks seriously, which gave me confidence in the equipment and setup.

NUNO M F.
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A+

DAVID W.
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Appreciate the Help with hitching and unhitching the trailer.

geroge M.
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Nothing overall! App check in very easy

SUSAN G.
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Customer did not leave a comment.

THOMAS J S.
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Customer did not leave a comment.

STEVEN C H.
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Staff hooked up the trailer to my truck and left the safety chains draging the pavement. I had to reattach the chains myself while the staff there watched me.

Dulce C.
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Overall easy process. Truck was clean, didn't have to interact with anyone. I would do it again.

Mark S.
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Customer did not leave a comment.

JAMES O.
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Customer did not leave a comment.

LOUIS M.
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Nothing. Was my first time ever renting a Uhaul. The experience was well above expectations. Bob from Bills Service Center was great. I will be back.

JENNIFER F.
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Everything went smoothely. No complaints.

SANDOR T.
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Nothing

Sejal B.
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Customer did not leave a comment.

Michael M.
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worst experience ever I went to pick up my truck I find that truck and didn't find the key and when I called the customer service they send me to other location is it said that they're going to credit me for $50 next day I find myself charger twice and no $50 has been credited to me never committed to anybody.

MARK S.
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Offer the 5x10 trailer in addition to the 5x8 trailer at this location

MATTHEW J M.
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Customer did not leave a comment.

Elwood T.
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Customer did not leave a comment.

JOHN P F.
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I rent for work not having the moving blanket holder and the hand truck on the back. Would be a big help and loading. And maybe something for frequent renters.

ERNESTO E C.
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Friendly personnel, quick service. Always a pleasure.

THOMAS K.
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Bob provided OUTSTANDING customer service, waiting after closing to make sure he was there for counter pickup instead of making me do mobile pickup. He was very professional and represented U-Haul extremely well!!! Thank you.

CATHERINE DESIRE S.
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Bills Service center was absolutely great. No problems at all : )

PROVIDENCE C.
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Customer did not leave a comment.

DANIEL J K.
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Bill's service does a great job. Thanks

Joseph N.
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Customer did not leave a comment.

ERIC N D.
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Good experience

Gary K.
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Customer did not leave a comment.

ROBERT I.
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Customer did not leave a comment.

Ronald M.
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Customer did not leave a comment.

MARK S.
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Top-notch service

Anthony K.
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My experience with U-Haul in general was terrific. From online reservation, pre-check in to receiving my final bill, everything was great. My experience with Bill's Service Center was nothing short of exceptional. Bob was very gracious and thorough when I picked up the vehicle early on a Monday morning. Who likes Mondays, right? He went over the reservation to confirm everything with me, then we went to the vehicle where we confirmed the mileage and did a walk around looking for any previous damage and then he pointed out some features of the vehicle that I was unfamiliar with. I highly recommend U-Haul and Bill's Service Center and I will use them again when the need arises. Thank you to all, great job everyone!

WILBERT S.
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Customer did not leave a comment.

LUIS M S.
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A+ service!

THY T K.
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Friendly and accommodating. Quick in and out.

BRIAN J W.
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Everything worked out great.

GENTRIX A S.
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Bill was very accommodating and professional. The U-Haul I rented was clean and was big enough for the move from my apartment. I would definitely recommend this location for anyone looking for a seamless move.

KIRK R D.
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The check in software sucked. Didn't work at all.

Bernard B.
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I was greeted with the owner Bill. I asked him about renting a van . He answered all my questions and in about ten minutes I had a Van.

Said I.
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Customer did not leave a comment.

Francis C.
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When returning truck and keys give code to lock box again. I had turned it to 0000 so it was not left open and luckily remembered the code.

MAXIMO G.
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The owner or manager was awesome. I was struggling with the online set up and my pick up was Sunday . He was there Sunday early and said let's get u going and assisted me with tbe pAperwork

MICHAEL C N.
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Customer did not leave a comment.

John D.
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Keep up the great work.

Cecilia L.
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Bill's Service Center 27 US-46, Hackettstown, NJ 07840 Don't rent from this location. A truck that I was quoted for renting at $19.95I, cost me $46.34, more than double that, and the employee was incredibly unprofessional, rude, and worse. I rented a vehicle to move a large coffee table, from a destination 5.4 miles, per GPS, from the UHaul pickup shop, to a destination that was on the way BACK to the same, right on the same highway, so the miles would be no more than 11miles. The person that attended to my pickup and return of the vehicle, was named Bob. At pick up, he gave me the form that noted, he said, how many miles were on the vehicle. He did not inspect the vehicle with me, as every other Uhaul rep has done in my many times using UHaul over the decades, in California and NJ. So I inspected the vehicle myself, inside and out for any existing scratches or dents. There were none. It wasn't until I was at the first stop destination, 5.4 miles, that I noticed the odometer read many miles more than what was on the paper given to me at the desk. I dropped the table off, and returned the pickup all within about 20 minuets. There would not have been time to have driven the miles on the odometer, compared to the mileage Bob had put on the form. When I returned, even said, "Back so soon!". I informed him of all the above, pointing out that as he'd also noted, my time with the vehicle was so short, I could not POSSIBLY have driven the miles I'd be charged for re the odometer, compared to his notation of much, much lower miles on Odometer. He stated that I should have checked it before leaving. True, but as I have used UHaul so many times, and never had an issue like this, I did not notice it until I had driven away, making it "too late" according to him. Further, he did not accompany the customer, likely because it was raining, in accordance to my experience with UHaul, for the vehicle look over. Without this, the UHaul employee could claim, upon return of the vehicle, that any pre-existing scratches, dents, or mileage, were incurred by that customer! So after much debate over the lower mileage he'd put down, compared to the Odometer mileage, my pointing out to him multiple times, that I could not POSSIBLY have driven those miles and returned the vehicle so fast, he said he'd go check the vehicle odometer. Bob opened the door as another customer was approaching the entrance, stopped and attended to THAT customer leaving me, waiting there. It was extremely unprofessional, and intentional, as he clearly should have finished with the customer that was THERE, and closing out first. I said nothing, and waited. He finally walked out to the vehicle, then returned as asked me how many miles I'd driven. I told him, 11 miles,(as I'd told him and entered in my online check-in, and as confirmed by GPS. He said that the distance was 7.5 miles each way, and not 5.4, despite the GPS proof right in my hands. He said, "I can show you photos to prove the distance". I asked, "Photos of what?" He snapped, "Photos of odometer readings". I replied, that showing still photos of odometers contributes nothing to his argument, as, they are... still photos of odometers, while my GPS, showed the ACTUAL distance of the ACTUAL TRIP. But, he continued to be rude, even claiming that it was ME that was dishonest, despite me having GLOBAL GPS proof, and he billed me for 15 miles. This, along with multiple other small charges, taxes, brought the cost to over double the fee quoted. The experience was horrible. This man Bob, should not be working with people, The way he handled HIS MISTAKE regarding HIS WRONG recording of the odometer miles, could have been, and SHOULD have been, handled professionally, and with dignity. Instead, he even resorted to verbal insults. I am an award winning teacher, elected member of my HOA board, recognized by the police department of my last address, as having contributed greatly to exposing 2 white collar real estate criminals in the process of fraud, volunteer for animal shelters, and am teased for my honesty... A cashier forgot to ring something up? I point it out. Change given for a larger bill than I gave? I tell them. So, on top of all else regarding Bob's outrageous handling of HIS mistake, he maintained his rude composure, hurling insults, calling me dishonest, as I walked out the door. Do not deal with this Uhaul provider.

KENNETH G M.
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As I was close to returning the truck, a family emergency arose and I needed to get to the hospital within 10 minutes. The gentleman at the counter was extremely kind and told me I could just go. I needed to top off the tank and told him to just add to my bill. He could have taken a stand to do it right, but he was very gracious in a time of need. Thank you!

THOMAS A N.
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Customer did not leave a comment.

RAYMOND E S.
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Very nice and helpful

Bill Y.
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Very quick and easy process.

ROBERT D.
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dropped off truck off hours received an receipt the next day

andrew R.
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Bills was great, but my original reservation was at johns in newton and they where not prepared for my online check in and cost me two hours. A lady named Brittany hitchenson (not sure if that's spelt correctly) helped me find a truck and was very nice and even checked multiple truck sizes and locations. Good customer service, I am pretty sure I am due for a fifty dollar refund for the first place not having the truck ready

SHAQUENIA S G.
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Customer did not leave a comment.

ERIC E G.
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Customer did not leave a comment.

Andrew W.
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Customer did not leave a comment.

LESZEK T C.
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I was pleasantly surprised how easy and reasonable it was to rent a car trailer from this location. When needed again I will first consider renting other equipment from U-Haul. I like dealing with professionals.

DONALD J W.
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Customer did not leave a comment.

DIANNA L T.
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Nothing at this time. Everything was clean and ready to go. The guy who took care of us was polite and professional.

RITA T M.
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Equipment had old gum/breath mints in the door that were stick y and the inside of the truck was some papers left from the last person. The truck had loud squeaky / squealing brakes. The service and folks at the place were great. I would rent from again but I feel the truck although I know it was used should not have had loud brakes.

James B.
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Customer did not leave a comment.

DANIEL G.
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Customer did not leave a comment.

Peter H.
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Customer did not leave a comment.

Toni C.
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Customer did not leave a comment.

WESLEY W.
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Customer did not leave a comment.

WESLEY W.
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Customer did not leave a comment.

MICHAEL S Y.
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Customer did not leave a comment.

Thomas N.
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I would not recommend U-Haul in general. It took me almost an hour just to check in and get the code for the lock box. I called customer service three times and I was transferred to "customer service" each time which was actually the beginning prompts. No one was helpful and all I got was attitude from each one. Terrible customer service. This isn't my only bad experience with U-Haul but it will be my last.

MATTHEW R M.
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Customer did not leave a comment.

JONATHAN J B.
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The whole process went just as planned.

MAIESHA T L.
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Customer did not leave a comment.

Kinga S.
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Customer did not leave a comment.

THOMAS M B.
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I rented a pick up for the day . When I picked it up the attendant did not do s walk around with me ? I didn't think anything of it . My wife noticed later in the day , that there was a dent in the cargo door . When I brought it back , Bob the attendant who did the walk through with me in the morning did it again with me and didn't say anything ? Which o thought was no big deal . Gives me a receipt for $68.00 and we leave . Very happy with him and the service . He calls me back and says the truck has a dent in it , I told him that did happen while I had the truck . He said ok ,and I reminded him that he did not even do a walk around with me in the morning !! He is lair and we will not pay that bill and I will never use u haul again !!

CHRISTOPH G.
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More thorough explanation of weekend rentals.

Daniel W.
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Customer did not leave a comment.

shenell M.
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Customer did not leave a comment.

Elizabeth P.
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excellent service and an easy experience

MICHAEL B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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