Customer Reviews for Bills Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bills Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Clarke L. on

Rating:

Customer did not leave a comment.

Karen W. on

Rating:

Make sure that trucks/equipment is clean. When you are told your picking up truck/equipment in one location, keep your word !! This has been the worst experience ever.

James O. on

Rating:

Location was 30 miles from me; not too bad, but there were no nearer options. Return took some time as it seems return policies had recently changed and the new system was unfamiliar. Normally I would not have had a problem with a bit of a wait, but my ride was on a tight schedule. Staff was helpful & friendly, making a point to apologize for the wait. Thank you!

Nathan B. on

Rating:

Customer did not leave a comment.

Shane L. on

Rating:

Nobody trained to return car dolly was told to leave my name and number and they would try and take care of it.

susan D. on

Rating:

Customer did not leave a comment.

Lee R. on

Rating:

Customer did not leave a comment.

Tammie F. on

Rating:

Customer did not leave a comment.

Arlyn V. on

Rating:

The people were very friendly.

arlyn V. on

Rating:

Very friendly and helpful

arlyn V. on

Rating:

The people were very friendly and nice.

Amanda P. on

Rating:

Customer did not leave a comment.

craig D. on

Rating:

Customer did not leave a comment.

Leslie H. on

Rating:

Customer did not leave a comment.

Cole F. on

Rating:

Very obliging. A short wait for a computor glitch and we were on our way quickly.

CLAYTON H. on

Rating:

Customer did not leave a comment.

Farum S. on

Rating:

Store was dirty and unmaintained. Manager was inexperienced. He had to call in for help then gave me the phone to completely redo the sign up.

carlyss N. on

Rating:

Awesome

DOUG F. on

Rating:

Excellent Service. I live in Seattle, rented the truck for my daughters move, Was helped very well by the girls on the phone. I'm very pleased with uhaul. I have used your services several times and have always been treated well and capably handled. Thank You

garry T. on

Rating:

Nothing with the last 26' I just rented.

Edward F. on

Rating:

The guy I dropped the dolly off too didn't really know what to do but he called someone and found out what to do it took a little while but we finished the return and he was very courteous

Artemas M. on

Rating:

Customer did not leave a comment.

Darren W. on

Rating:

Customer did not leave a comment.

JEFF S. on

Rating:

I was charged $3.00 to drop off at this location because the one that I was to drop off at was no longer in business. Not my fault, but was still charged plus I drove an extra 50 miles to do this. You shold Reimburse Me for that.

Edward D. on

Rating:

Very satisfied

Cleo Y. on

Rating:

Customer did not leave a comment.

caleb D. on

Rating:

Don't have your customers drive two hours one way to pick up the truck when we were told they would be in the town were located in.

John K. on

Rating:

Customer did not leave a comment.

Michael K. on

Rating:

Customer did not leave a comment.

Terry K. on

Rating:

Customer did not leave a comment.

THOMAS M. on

Rating:

Customer did not leave a comment.

Luke W. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Despite having a reservation for the type of truck needed, on the day of pick up it was not available anywhere in our town. Two of us had to drive 120 miles one way to retrieve the requested size truck.

John C. on

Rating:

Over all my experience with this U-Haul Center was great. I wish I would have started there rather than in Minot. In Minot we received the poorest customer service ever and I would never recommend that center.

Terrence B. on

Rating:

Jerry did an excellent job getting me organized with my rental.

Eric L. on

Rating:

Customer did not leave a comment.

Rebecca H. on

Rating:

Customer did not leave a comment.

herman B. on

Rating:

Customer did not leave a comment.

Tanya K. on

Rating:

People should not be able to make reservations for a uhaul if they are not available. Even after calling to the local uhaul locations & being told that they had a uhaul available for said date, then being told that the closest one is 114 miles away one way is ridiculous. However what can you do when you need the uhaul to move on a specific date? Very unprofessional & frustrating.

Teri V. on

Rating:

The only reason we had to go to the Rolla location was because Minot was suppose to have the truck and car port available in Minot. They sent me an email one day prior to my move stating they didn't have my truck or car transport available. I reserved both 2 weeks prior to my move. This is unsatisfactory in my book. It's not like we were moving around the block, we were moving 1000 miles away. I had to scramble to get another truck and then my husband ended up having to go to rolla to get the car transport anyway. That was 4 hours added to our move. We will never use uhaul again. Penske was there for us every step of the way. They have friendly staff and are willing to do whatever it takes to make sure their customers are satisfied! Even when we mentioned that the trucks service light came on, they gave us a $75 refund on our credit card.

Timothy S. on

Rating:

He could not get computer to enable paying cash for extras. Had to use my card. That irritated me.

Jay H. on

Rating:

Minot, nd made me go to Rolla after I flew up there. Stayed in touch with them for a week prior to that about my auto transport and 2 days before I got there it had a flat tire supposedly. The day I went there they had s car carrier hooked on someone's truck and said it wasn't mine. Terrible service from that division on Broadway

dennis R. on

Rating:

Customer did not leave a comment.

George B. on

Rating:

Customer did not leave a comment.

Dorothy T. on

Rating:

I was supposed to pick up this truck in Minot, ND.they made me drive 2hrs away to get this truck, Would not recommend uhaul to anyone! Very disatisfied with the service!

Jean N. on

Rating:

I am very disappointed that I had to drive 115 miles to pickup the trailer in rolls ND and then there was no pads .Minot ND location gave my reservered trailer away Not happy with u haul

Rachel G. on

Rating:

Had to drive 5 hours round ttrip to pick up truck. Took another 45 min to pick up truck because the guy didn't know how to use a computer. Found out at the last minute that the truck "burns oil" and had to watch it closely as I crossed the country alone with a small child.

Jonathan O. on

Rating:

Customer did not leave a comment.

BILL S. on

Rating:

Customer did not leave a comment.

ADAM W. on

Rating:

Horrible customer service coming out of Minot, ND where we originally reserved the trailer. They gave away our reservation then required us to drive 236 miles round-trip, at our expense, to go get a different trailer. Why have your customers make reservations if you do not honor them? Especially, in a town where Uhaul has a monopoly and there are literally no other options for trailers. Kaitlyn at the Fargo office was less than helpful and extremely rude considering it was Uhauls screw up. We were offered an upgrade to a moving truck at our expense (approximately $500 more for our trip plus the cost of gas). How kind! I will never use Uhaul again and I will discourage all of my family, friends and affiliates to avoid this company like the plague. I have also posted my experience on every public forum I can find so other people do not make the awful decision to do business with such a horrible company. Way to make an already extremely stressful situation terrible!

Bridget F. on

Rating:

Customer did not leave a comment.

william G. on

Rating:

Customer did not leave a comment.

Ken B. on

Rating:

Good service.

TRACY R. on

Rating:

Customer did not leave a comment.

TRAVIS M. on

Rating:

Customer did not leave a comment.

dave R. on

Rating:

I check the truck in on Saturday and it wasn't due until Monday. The girl at the gas service station was helpful but not that acquitted with U-Haul. She was personable and did the best she could.

Louie V. on

Rating:

Everything was fine at this location

CINDY J. on

Rating:

Customer did not leave a comment.

Mia P. on

Rating:

I reserved my uhaul almost a month in advance to pick up in Minot, ND. I got a call the day before saying we had to drive over 2 hours one way to pick up our uhaul. I was incredibly dissatisfied with the experience. I was however happy with Jerry at the Rolla uhaul. I will never use uhaul again. Such bad customer service and nobody was willing to help with the awful situation.

TODD G. on

Rating:

Jerry was very helpful and knew just what I needed to get the job done safely

Nolan C. on

Rating:

Customer did not leave a comment.

MARK M. on

Rating:

Hands down the best uhaul dealer anywhere in the country that we have dealt with. Professional courteous and I would highly recommend to anyone considering uhaul

ALLEN D. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

very good

richard L. on

Rating:

Customer did not leave a comment.

ORLAN S. on

Rating:

Customer did not leave a comment.

Rodney D. on

Rating:

Customer did not leave a comment.

kristy R. on

Rating:

Customer did not leave a comment.

Thomas A. on

Rating:

Customer did not leave a comment.

NORMA T. on

Rating:

make sure tires are in good repair. We had to purchase a plug kit to repair one of the tires.

WARD O. on

Rating:

Customer did not leave a comment.

Tresa L. on

Rating:

I was given a confirmation number for what purpose? The guy who was suppose to help me pickup the uhaul was unprofessional, rude, and not very knowledgable of the computer system. The workers need to be able to help people when they have questions! I think workers in smaller locations need more/better training!

DAVID R. on

Rating:

Customer did not leave a comment.

ETHAN O. on

Rating:

Customer did not leave a comment.

rollie G. on

Rating:

Attendant neglected to insert pin in receiver hitch, could have list trailer

MARLIN P. on

Rating:

Customer did not leave a comment.

PAUL D. on

Rating:

Everything was smooth, was greated while fueling the truck.

ARLAN Y. on

Rating:

Very well done, thank you

JENNIFER P. on

Rating:

Customer did not leave a comment.

Val C. on

Rating:

Customer did not leave a comment.

Val C. on

Rating:

Customer did not leave a comment.

Virginia A. on

Rating:

I especially appreciated the call to check on the status but would recommend it take place two days before rather than the day before.

JAMIE A. on

Rating:

Customer did not leave a comment.

ROLIN K. on

Rating:

Nothing. I had no problems.

RUSS L. on

Rating:

Customer did not leave a comment.

KRISTY W. on

Rating:

Customer did not leave a comment.

Jeanette O. on

Rating:

Customer did not leave a comment.

paulette G. on

Rating:

Customer did not leave a comment.

Jason D. on

Rating:

Customer did not leave a comment.

BRITTANY B. on

Rating:

Customer did not leave a comment.

ROBERT G. on

Rating:

They charged me more than what was quoted on-line. They gave me a different trailer than what I asked for (a bigger one).

DELBERT L. on

Rating:

We traveled at night and the headlights needed to be adjusted. Needed more gas than we thought it would need.

Robin P. on

Rating:

Customer did not leave a comment.

GARY H. on

Rating:

Customer did not leave a comment.

Inez D. on

Rating:

I was never asked to sign off on the equipment and found in the email there was a form that needed both of our signatures.

Justin L. on

Rating:

Customer did not leave a comment.

LINDA B. on

Rating:

Very accomodating.

RAYMOND L. on

Rating:

Customer did not leave a comment.

DENISE T. on

Rating:

Customer did not leave a comment.

on

Rating:

Everything was very great.