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TYLER J
Customer Reviews for Bio Recovery Canada Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck missing dolly
TRISTAN BThe person at the call centre who called me after I initially rented the van left a lot to be desired. She could hardly be understood because of all the noise going on in the background. She thought it was ok for me to have drive an hour away because the local dealers didn’t have a van available. Thankfully Miss Shannon at the location where I did pick up the van went above and beyond to help me get a van booked.
KEVIN JVery good customer service. Would definitely use this again
LILLIAN AI rented or returned U-Hauls from different locations in Fredericton. I didn’t always have a good customer experience. This is by far the best place to rent a U-Haul in Fredericton. Super friendly, knowledgeable and useful staff.
RENE LI asked for recommendations on what to purchase and what package, etc.. I didn’t get any advice and was charged $190 for 6 hours.. why wouldn’t they have recommended the day package, for cheaper, instead?
Mallory HThere was some garbage left in the van when i picked it up. Also i was thankful that i received a refund for gas that i put in as it cost me over $15 of gas to fill it up and i hardly did any kms. So im guessing the previous person did not put gas in begore dropping off the van. The customer service person was very nice.
LINE SThe employee was extremely helpful
LISE-LOTTE JGreat and friendly service. Very professional.
ROBERT LSuper friendly
FRANK PCustomer service from that rep at the counter is always top notch. Been there a few times over the years.
JEAN-GUY JVery pleasant experience. The lady working there was knowledgeable and friendly. I have used them before and will use the again.
DWAYNE FThey changed my reservation 3 times. The last time they said the only truck they had available was an hr and half drive away. I had to drive my personal vehicle which cost me an extra $90 in gas then add the extra cost of fuel in the uhaul to get it to my location was another $50. So I'm out $140 in extra fuel cost let alone my time to get a truck cause someone over book my reservation. The first reason they told me was cause the truck wasn't going to be back till after I needed it. I asked why they allowed them to book over my reservation but no one wanted to answer. So note to other customers! Reservation to this company is just a suggestion!!!! Don't plan on it!!!
Nathan Hbest uhaul location i have ever dealt with. very postive frendly service
NORMAN Avery upset with this entire interaction first they didn't have the size truck I ordered them the switched me to a different location (that still didn't have the truck I ordered ) I extended 2 days but brought it back after one my receipt s are hard to read. but I definitely feel like I was overcharged and they are now saying I owe them a bunch more money but they have never even called me! horrible customer service if there is a problem CALl! truck was the worst thing I have ever driven, I had to hire someone to drive it as it was hard to turn or get to stop no one was at the office when I tried to call or stop by, I only k ow there is an issues because they tried to run my card 5 times! definitely something fishy going on
ROSEANNA AWrote no for second question as it was clean but the brakes were not good, when backing up made a noise ( could be a normal for backing up but usually that's a beep beep noise) was charge more then quoted, was told nothing about gas being added though that was included in rental , cause charge milage fee, what's that fee if it's not to pay for gas and maintenance.
JENN CExcellent service just insanely expensive.
Danielle Sit would be very hard to improve this location.
NORMAN AThere's nothing to improve. Shannon is always very helpful in providing quick and reliable service Deodoris
Deodoris JBest U-Haul experience I’ve ever had.
GREGORY TKeep yourcrental rates affordable. I rent a lot so don't appreciate the prices going up so much.You should have a better rate for peaple who rent as much as I do.thanks.
BRYCE MSame service time after time… that’s why we keep going back.
JEFFREY MEverything was perfect from start to finish
DOUGLAS ANothing that the owner/ employees could improve on, it was just a bad weather day that made the roads getting there messy! Great service :)
MIKAYLA DThe gentleman was very helpful and removed the snow from the truck. Thank you!
EVA PGreat location, friendly staff!
GEOFFERY GYou have a great service 👌
JUSTIN NNo issues
WILLIAM Revery thing was way way easier than i thought it would be, she was very helpful and polite will be back any time i need a rental again, will recommend to anyone i know looking for this service for sure!!!
PETER BOnly dropped the keys off in drop box.
KENT TWrong location the people were friendly
ROSALEE HAs a logistics manager for Smart Mover Atlantic in Fredericton NB , we sometimes short on equipment . Shannon the u-haul store manager at the Carmen Avenue location is always very helpful and most often comes through for our last minute requests for either boxed trucks or trailers for hauling our customers vehicles.
Smart MVery nice customer service!!!
CILISA DI have never used an App that was as bad as eg uhaul app. The pickup process almost broke me. The dropoff process was kinda dumb but I already had low expectations. For the many hundreds of dollars I spent on this rental I expect a much better experience.
Mark MI booked the van at one location, arrived at that location and was told I had been sent an email advising that my van was at another location in my city (obviously, I had not checked my email). Also, the inside of the 3 front windows was extremely dirty, the van had 18k on the odometer and it looked like the windshield had not been cleaned since new. Other than these issues, excellent experience.
Rhonda D