Customer Reviews for Bio Recovery
(U-Haul Neighborhood Dealer)

850 reviews

123 Carman Ave   Fredericton, NB E3A0E7

(506) 472-3163

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(506) 472-3163

123 Carman Ave
Fredericton, NB E3A0E7

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mitchell N. 
Rating:
4.0

Customer did not leave a comment.

norman B. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

I dropped off after hours so didn't really see or meet anyone....

Anita E. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Brynn N. 
Rating:
5.0

Customer did not leave a comment.

Christopher Ralp B. 
Rating:
5.0

Friendly service.

Michel D. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
3.0

I washed the vehicle and detailed the inside as it was muddy. It cost $24.00 at the rainbow car was on my mastercard and uhaul did not acredit this. Thanks tho

Vicky R. 
Rating:
5.0

Maybe give the inside the truck a quick vacuum out

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

Grant F. 
Rating:
4.0

Customer did not leave a comment.

Jim F. 
Rating:
3.0

Customer did not leave a comment.

Joe G. 
Rating:
4.0

Customer did not leave a comment.

norman B. 
Rating:
5.0

Great customer service, and returned the truck by 4:00 pm. Also received a receipt through email, which was very confusing.

Cheryl D. 
Rating:
5.0

Not one single thing the young lady was courteous, helpful and professional. Everything was ready and on time, which made my whole do go smoothly. Much appreciated, Thank you

Martin V. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

I could not lock the cargo area after I returned the vehicle.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Remi T. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

Blair S. 
Rating:
3.0

Very clean vehicle great price. Very friendly staff. The whole process was very simple

Chelsey L. 
Rating:
4.0

Customer did not leave a comment.

Jody H. 
Rating:
2.0

I've put more petrol/gas than what I've had to, and there was 10$ extra for cleaning the truck even though it wasn't even dirty .. so I've asked if we can waver the cleaning charge in exchange for the extra gas .. but the answer was no .. which I find really greedy ! This is my second time, but I'm not using UHAUL again and won't recommend it to anyone ! ---------------------------------- J'ai mis plus d'essence que ce que j'ai dû, et il y avait 10 $ de plus pour nettoyer le camion qui n'était même pas sale .. alors j'ai demandé si nous pouvions annuler les frais de nettoyage en échange pour l'essence .. mais la réponse était non .. ce que je trouve vraiment gourmand ! C'est ma deuxième fois et dernière fois, je vais plus utiliser UHAUL et je ne le recommanderai à personne !

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Christopher Ralp B. 
Rating:
4.0

Customer did not leave a comment.

Rounaq B. 
Rating:
5.0

Person at front desk was excellent service

paul M. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Bonita C. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
3.0

Student discounts would be appreciated

Marina M. 
Rating:
5.0

Rates are a bit high. I had a truck for 1 hour and it was over $50

Kaitlyn F. 
Rating:
5.0

Friendly staff

DANIEL GERALD M. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Arnold R. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Outstanding service on both pickup and return. Super location, easy in and out without having to deal with busy roads but not out of the way either. 6 stars if it were possible.

John W. 
Rating:
5.0

Make sure drop off location options are updated. Hard to drop off to a location that doesn't exist anymore. When customer service finally answers (40 + min) they are super helpul and eager to correct the situation. In person representative are amazing.

Jessie K. 
Rating:
5.0

Very satisfied. Good customer service- very helpful.

Verna B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Let them know any charges that may occur if a little late!

Trevor A. 
Rating:
5.0

Very professional staff member Shannon got us on the road quickly.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

The return agent was rather rude just didn't care to be nice just asked if I was returning in a rude tone and grabbed the keys out of my hand.

Nicholas M. 
Rating:
4.0

Stay the same

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Somadina E. 
Rating:
5.0

Great service!

Colleen B. 
Rating:
3.0

Tons of trouble with booking through uhaul. Switched trucks and locations with fair compensation. Will not use uhaul in the future

Quinn M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
3.0

Customer did not leave a comment.

Rachael A. 
Rating:
1.0

trailer was faulty,management know it had problems because the last person who rented trailer had it break free from vehicle,trailer broke free from my vehicle while transporting a expensive bike ,damaged the bike when I arrived at destination,the tie down hooks loosed from the impact of the trailer and snapped free at final destination,wont rent from this uhaul dealer in the future.

Richard S. 
Rating:
5.0

Nothing comes to mind

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

I sent you guys a full detail of what happened and you completly ignored me. You will be boycotted by all the peoples i know

Paul Andre L. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY PAUL C. 
Rating:
5.0

Customer did not leave a comment.

KYLE CHARLES K. 
Rating:
5.0

There is not really anything different to improve on. Shannon is wonderful to work with. She is very knowledgeable about any issues that arise and we will not go anywhere else other than this particular Uhaul location - all because of the efficiency and trust we have in Shannon. She's obliging and very willing to make things right if an issue arises. She's quite an asset to Uhaul. They are very lucky to have such a competent employee - a rarity nowadays!

RONALD G L. 
Rating:
3.0

The unit that I rented (12ft enclosed trailer) was in very bad shape. Holes in the ceiling, openings between the floor and walls, cracks is the walls, etc. The unit is no longer weather proof. The only thing that saved the day for my daughter's move was that is was a sunny day. This trailer would NOT have been suitable on a wet day. Defeats the purpose of an 'enclosed' trailer. Will be very cautious about renting again.

Marcel L. 
Rating:
5.0

They were very helpful during pick-up and drop-off. Would definitely return if needed

KEEGHAN JOHN L F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK MICHAE K. 
Rating:
5.0

Customer did not leave a comment.

Sandy F. 
Rating:
5.0

Customer did not leave a comment.

RYAN GEOFFREY M. 
Rating:
5.0

Very easy process . Excellent service !!

Warren M. 
Rating:
4.0

Staff was awesome!

JEFFREY RAYMOND L. 
Rating:
5.0

Options of rope or straps for securing inside of trailer.

PAUL DWAYNE D. 
Rating:
5.0

Customer did not leave a comment.

RONALD G L. 
Rating:
5.0

The assistance pin hooking up was appreciated outstanding

JAMES GARFIELD B. 
Rating:
5.0

Customer did not leave a comment.

Keegan M. 
Rating:
5.0

Staff was friendly and even hooked up the trailer for/with me. Great service. Inside of the trailer could have been a little cleaner, though.

WALLACE EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

TROY RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Always go to this one now...they are friendly and fast

Joan M. 
Rating:
5.0

You need to included taxes and all other fees when you send a customer their reservation. Because when you state "DUE AT PICK UP generally that means that is the amount you owe. Therefore when you arrive at pick up you will not be surprised when you total is 100 more than the quoted reservation price. Also advising customers when you change the size of the truck they ordered, so there is also no surprise on pick up day

Kelly R. 
Rating:
4.0

The van we picked up was severely out of alignment and a lot of shimming going on as drove on highway. Luckily only a short distance. Some noise and what not may have been caused by snow build up as had a storm night previous, not sure. Fellow we dealt with was super kind and patient.

AARON MATTHEW M. 
Rating:
5.0

Fill the truck with fuel.

JOHN RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

IAN B L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH IRA D. 
Rating:
5.0

First dolly was damaged. I refuse to take it but I was offered another unit.

SHAYNE PIERRE L. 
Rating:
5.0

The person working there is quick, smart and very helpful. Excellent. I will rent from there again. Thanks!

MARC L. 
Rating:
3.0

The cab was not very clean, one rear tire had a large crack in it, one rear tire was completely bald, the alignment was so off that I wasn't able to go over 80 without the truck almost tuning onto the shoulder, the headlights were dim and were pointing towards the side of the road instead of forward which made it extremely hard to see at night, and the steering wheel is not aligned properly which made it very uncomfortable to hold the wheel properly. The key was also bent from a previous renter which made it hard to put in the ignition (I literally had to hit the end of it hard with my fist to get it to go in deep enough to turn) Very dissatisfied with my experience, if I hadn't been on a time crunch I would have demanded a different truck. The only positive was that the check in process was efficient.

Sylvain P. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN JAMES PAU S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

KEEGAN BROOK M. 
Rating:
5.0

Everything was done perfectly ! Thanks for your good services ! You've made my moving much more easier !

PATRICE B. 
Rating:
5.0

Customer did not leave a comment.

Melanie F. 
Rating:
3.0

Check in didn't work Got charged an extra 9 dollars at pick up and no idea why plus extra mileage afterwards

THOMAS CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

LLOYD M. 
Rating:
5.0

Customer did not leave a comment.

DOGA T. 
Rating:
5.0

Courteous staff. Friendly and committed

DANIEL GERALD M. 
Rating:
3.0

Customer did not leave a comment.

DONALD A M. 
Rating:
1.0

The van was dirty,smelly, Windows's filthy, . The change oil light was on. The wheels were not balanced. The regional manager said “ it didn't beak down so it's ok “ Never again

ALAN T. 
Rating:
3.0

Dropped off vehicle after closing. So never dealt with any staff or went inside premises.

William W. 
Rating:
5.0

Customer did not leave a comment.

JAKE FRANCIS W. 
No reviews have been submitted for this location.

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