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Diva P
Customer Reviews for Birch Run Drugs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it clear there is no in person help from the people inside the business. The website was not easy to use for check out.
Adam PExcellent customer service! Thank you!
william sCalculate the mileage properly on contract and explain any options for extra miles
Mariah CYour survey insists I answer the question "were the personnel helpful?" - It was a self check-in - NO Personnel. The lady on the phone to tell me what to do was helpful.
Donna LNot sure how they checked in truck. Person said they would check it later.
Andrew CClerk was not happy to help us. Truck had not been swept out.
Leanne GSuper nice woman that waited on us, she stayed late to help us and we so appreciated it!!!
Marjory KCouldn’t find it in the dark. Drove around for 10 minutes then took a guess. Little Uhaul sign on the door
Jeff sOnline experience for both pick-up and drop-off was a complete pain in the ass. Not the fault of either facility but of U-haul. Could be much simpler.
Denise GVery happy to help us out and let us get settled in and not rush Very thoughtful 😊
Dell HInsure the vehicle is clean prior to re-renting to a new customer
RAPHAEL STruck was incredibly muddy on the interior as previous user didn’t clean it.
Alex EKudos and points to Self Serve Lumber who supplied me with the dollys and pads *very efficiently. Total customer service. Fortunate they were only a half mile away.
Michael SDon’t try to decline a trailer I was compensated to bring to your location. Don’t be upset that we are dropping off an U-haul at a U-haul drop off site.
Alex EThe store was closed (it was Sunday) but the drop off box was signed well and it made for an easy departure for me.
James SDon't make customers drive over an hour to get a truck that was reserved in advance.
Emily GN/A
Howard KI tried to drop off the U-Haul and use the automated computer system to check in. Web page wouldn’t let me. I had to go back in person to check it in a day later. They were late opening. I had to wait until someone showed up.
Paulamarie GTruck leads and had personal items ruined. Would not recommend U haul to anyone...
Jason SI was double charged for a $300 move.
DAVID AI waited an hour and a half because the site was down. Then I got out on hold for an hour. When I called back I got hung up on. No return phone calls. No one tried to make it right.
CORY Rcharged me extra am trying to get my overpayment back terrible would never recomend uhaul because of this place
martin hI was billed for services I did not request. I did not request road assistance I already have that through AARP. No one ever discussed the cost with me at the pick up site and I never agreed to this I never signed anything I think that should be fixed
Beverly SMy reservation was for 9a.m. the owner showed up about 20 minutes late. It took entirely too long to check in. The owner knew nothing at all about how to hook the trailer to my vehicle.
William GThe vehicle was clean, but it had a mechanical issue. At 45 mph the steering wheel started to shake while in motion. On the expressway at 60-65 mph it was so bad i felt like a human in a paint shaker machine. My arms were worn out as if i was using a jackhammer. Due to no other trucks in the Flint. Mi area it was a 20 mile trip to go get this truck and i had no choice. We had a mandatory move out from an apartment. The truck issue could be from the front tires out of balance or broken belts in the tires. I did advise the location of this issues upon returning the truck.
Jerome AThe gentleman we did our pickup through had no idea what he was doing. It took over half an hour to do the pick up when I checked in online already.
AshLeigh LThe U-Haul employee who hooked up the trailer to my truck did not do it properly. The trailer became detached from my truck and before that it crashed into the back of my truck causing immense damage to my vehicle. It came apart on the road and I only drove 2 miles. Needless to say it scared me and my son as we were on a very busy road. The employee who was helping me stopped helping me to attend to a man with a lottery ticket then came back but was not checking his work as thoroughly as he should have been in my opinion. I am not happy with the service I did not use the trailer for the intended purpose, and I think something should be done about this.
Maureen MKeep a better selection of rentals in stock.
Keith WThe rental place had issues with the computer system. Took much longer than it should have taken. Funny that you want me to rate your survice since I dont have the full bill yet. Your rates for different days and add on charges will most likely be way more than I expect it to be.
norm kThey were very helpful when I got there and was willing to work with me.
Norman RThe service was poor. They wanted to overcharge me. I've used the uhaul service previously and was happy with my experience however this time was unsatisfactory. There were broken glass shards in the back of the truck and it was dirty when we opened the back end. I would definitly not recommend and discourage anyone from using this service.
Beverly YWhen I made my reservation by central reservation, initially I was told that my rate included 104 miles for the 1st day! Then the next day I was to $40. I was almost certain the customer service rep told me that I would have the same 104 mile for the second day! Today when I turned in my vehicle I was charged a different rate! Not happy with this outcome!
Patricia OLet them know what size truck they will get if you do not have the size available.
Todd BOverall it was ok. The printer did not work when I picked up the truck or when I returned it. When I returned the truck they charged me more for gas. I never had a paper showing me the exact amount of fuel. It needs to be more professional.
tori bLocation had problems either computer. It took 45 minutes to complete paperwork.
larry wThe cashier that helped me was awesome. But when I went to start the truck it was dead. The only other option was a 20ft and her boss she was on the phone with refused to compensate or give me a discount for taking a smaller truck. I couldn’t fit everything in the 20ft.
Jackson SNot friendly customer service, gave me the wrong key to the wrong truck. Ride on the truck very bad for a person with back and neck problems. But we got the moving job done and that what counts.
Brad Kwhy was I charged 27.00 for gas on top of 68 for total price of rental?? Plus I put 18 in tank??
yvonne tMake sure the times are set correctly. Do not tell a customer to come at 9, not be open until 10 and then not inform the customer without him/her having to call customer service to get the problem resolved.
chris pThe staff at the drugstore were not trained in uhaul so I can not blame them but we were well over an hour, charged twice on my debit card and received no contract. Too many complaints to list, will never use uhaul again.
Carrie WQuick Service and a friendly staff
MATTHEW SThe lady that took care of my rental was very pleasant and helpfu!!!
June PThe uhaul was filthy in the bed of the truck. Had to sweep it out and wipe it down because of how dirty it was. One of the reasons I choose Uhaul was to not have to worry about my items being dirty, or else I would have used a trailer that we own but it is not an in closed trailer. Another thing was that the pick up site did not do a walk around and was not able to answer my questions. When I saw that the truck was dirty, I went back in and the guy that was working just looked back at me. Didn't say anything. So I walked out. Not only did he not have any comment about the truck bed being dirty, he didn't say one thing! Another issue was that it took over 1/2 hour to get the keys to the uhaul and I did the express check - in online. He never asked me for my DL or identification. Don't pick up a uhaul from here! You will regret it!
Tasha B