It should be made clear to customers that personnel will not be on site. It was very confusing to show up and not see any UHaul employees. It was also frustrating to have to complete the return procedures via the app rather than doing it with a human.
Anthony W
Customer Reviews for Bounce Family CT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trick was falling a part, dirty, dash board parts falling
FABIANO GJust dropped off and put the key in the box but seemed fine.
Michael FIt was just a drop off location. Did not have interaction with anyone
Brian AVery congested and hard to park. Truck was not there to pick up. 35 min waiting for service person to arrive. Waited additional 10 min for him to reset warning to find it did not work. Engine light and tire pressure warning were on. Could not read odometer.
Kamran A