I booked for this location 172 King St. 2 minutes from my home 6 days ago and it was confirmed, but another UHAUL location emailed me 3 days ago saying the truck was broken down (which it never was) and switched my booking to 375 Franklin Blvd 17 kms from my home and in the wrong direction. They did this 3 times and it took me 4 separate phone calls to schedulling and 375 Franklin over a 3 days period to correct their problem they created. It was an inexcusable & frustrating experience. To be clear Bison Auto Sales 172 King St were great was not and did not create this problem, it was UHAUL themselves that were the headache.
MIKE M
Customer Reviews for Bison Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given CDW coverages with out asking . Would be nice to know about it as I have other insurance , and could be declined
SAAD UWe were informed that we could do a self pick up at 9:30 am - however, once we arrived we were informed that “the equipment wasn’t available” once we called the very kind lady - Sydney I think - helped us understand that we needed to wait till 10:00 am for one the business opens to get the truck from them. This was fine - but did set us back 30+ mins. Dealing with the people at the location was a good enough experience. Just wish we could’ve been informed that we would need to be there for 10:00 instead of 9:30 to plan around it. Thanks.
WILLIAM H