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Jason P
Customer Reviews for BJ's Classic Autos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am not certain what internal and/or personal issues the gentleman had, but when he came in around 9:30 am he was complete with a bad attitude. I was under the impression that I could just walk in and get a U-Haul trailer and not go through your website. I don't believe he is adept at or appreciative of taking walk-ins. I asked several questions and every time I had a question he would let loose a big sigh and pause as if to not wanting to go on with our transaction. One time he threw down his pen and stormed into the other room. I still do not know what I did to set him off. His computer was archaic and slow and when I changed my mind about wanting insurance, he gave a huge sigh and said, "Oh great! Now I have to start all over!". As this was an unexpected rental, I did not have my ball hitch and decided to buy one from him. He scoffed at me wanting to use my credit card to pay for the ball hitch even though it was labeled with U-Haul on the hitch. It was a business expense and I didn't have any petty cash, so I had to use the credit card. When at last the extremely painful (for both of us for sure!) paperwork was completed I asked him if he would possibly be able to install the ball hitch and connect the trailer. I was afraid at this point not knowing what would set him off and his possible reactions. He reluctantly went out and installed it as requested. When he finished with the installation, I asked him what I could have possibly done to make him treat me so terribly. He told me that I had taken more than my allotted 15 minutes. Really?!?! I was nothing but polite to this man from the start. I even initially attempted to analyze his behavior and pitied him, thinking perhaps he was just having a bad day. I don't think his bad days started just that day; they had been a freight train of bad days. We own our own business and customer service is paramount. He is not what I consider "normal" for a U-Haul representative. I have never had anything but excellent service until that day.
Brenda AI worked with the business owner and he was friendly and polite and had me on my way with my rental truck quickly. Dropping it off after hours was also easy and convenient.
Craig WVery convenient location, no improvements necessary.
JANE EI don’t believe there is. The owner was very courteous and professional, and very helpful with any future rentals.
JAMES MNothing...owner was great.
Karen KJust a drop off. No one there but all went well. Thank you!
Trevor MService was good and processing quick
Williambarry PGreat location!
Michael BThe App did not function properly.
GREGORY KGreat guy! Referred me to a wonderful mover, Fred, and his helper. Excellent service.
David HNothing I can think of
Andrea KThe gentleman who served us was courteous and helpful. His UHaul program got us on our way in no time at all.
Alida BEasy drop off location, person I talked to was nice.
Sara PBoyd was very helpful and hooked up the dollie and showed me how to secure the vehicle
David MBoyd completed my reservation when I was unable to do a self check out with my smart phone. When I returned the truck, he came right out of his shop to close out the transaction.
Ronald BAtul at Homosassa Citgo was very friendly efficient and inspected the trailer. He is a very valued member of your staff
lawrecce mExcellent personal service
Donald SWhen online enter the card number and insurance options...I didn't expect that was a waste because the insurance options was picked by the supplier. Why, probably to get more out of people.
JeremyStephanie WI did not drop the equipment off at this location
Jeffery BGreat customer service!!! Fast and friendly, with very well maintained equipment!!!
Thomas Mdidnt supply a coupler pin.
Joshua BBoyd handled the return quickly and professionally.
Thomas MThe response about location cleanliness is based on the lot being gravel (not paved) and since it has been wet due to spring thaw it was wet and muddy. The owner was very nice and treated us great.
Brett JMy online app would not allow me to finish my return. I had to call and return the U-Haul. Other than that it was an easy service.
Sierra VTeel customer to book at your site. Except for BJ,s I heard a lot of confusing information and one location in Lachine never bothered to call.
David POwner was great to work with
Thomas NWebsite reservations need to improve.
Lundeen DProprietor was not friendly and acted like it was a bother to serve us.
Gale ONo issues. Fast return.
Pamela BMr Boyd was great! I'll rent from him again soon!
Mark MNo improvements needed
ANGELIQUE INothing. Boyd did a wonderful job.
Melissa L