Heidi is amazing
JORDAN C
Customer Reviews for BK Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and friendly!!! Great customer service
STEPHANNIE RThe only problem I’ve ever had w UHaul is returning the vehicle. Someone always calls and says I can’t drop it off there, there is no room. When I already parked the vehicle and dropped my keys off
JOSEPH MThey are very helpful and I would recommend them to anyone.
DENNIS SRep was helpful and friendly. Place was super organized.
KEVIN DAs a frequent customer I get fast and friendly service. Always a pleasure doing business.
CARL PNeeded different equipment information you gave us sucked.
JEFFREY WCommunication
BONITA SMy entire U-Haul experience was full of changes & disappointments, but with the assistance of several of your customer service agents, I was finally able to rent a truck.
Terry YHeidi was awesome!!! Great customer service to me!!! Great Location—EXCELLENT
JEFF FVery friendly and great customer service will use BK Enterprise again
carissa wThank you for your service
Dee MNothing. All went well
Susan WThe lady in the office was fabulous! She was down to earth. She had great office Eddicate. Very professional! She got our storage shed taken care of and we dropped off our uhaul with no problem. Two thumbs up!
Stormie SStaff was great, fast service prices were great.
BILLY MGreat customer service!!
Lawrence PI always impressed with how great Heidi is when I need to get a rental on short notice. Always a pleasure. And the rest of the crew are always very helpful.
Bennett POffice staff is amazing.very good at problem solving she goes up and beyond Bird Street Gillette wyoming
DALYNN DHeidi is always amazing to work with and goes above and beyond to provide great customer service! Highly recommend this location!
Dede MQuick and easy check in and out. Friendly service. Equipment was ready to go. No issues at all.
Pete AAwesome customer service!
DANIEL AThanks ladies for all the great help and understanding with moving. It can be hard but with people like ya'll, it makes it easier.
Anna LCustomer service was OUT standing! PRICE was very FAIR! TY
Chris MHeidi was very helpful & efficient. We have no complaints.
RYAN MGreat drop off service and very easy.
Mindy BI have rented for years, at least 10, from this location and I have always had the best service here... I WILL NOT rent from any other location in Gillette because of this!! Kristene and Heidi truly know their stuff, make sure equipment is clean and ready to go and don't just point at your trailer and tell you to be on your way.... Hands down best!!
Sara CI have always gone to a different place across town only because I lived close to it. I moved to the complete opposite end of town and still had no problem renting from there, until they referred me to this location about 4 rentals ago. They are very courteous and well mannered, knowledgeable, and I have witnessed first hand how quick she is to get up and help hookup a trailer the correct way if you are new to it or just struggling that day. O am very happy to have started using this place for all my Uhalday
Ben ORose is amazing. The best U-Haul experience I’ve ever had.
Joshua PHeidi and the entire Wyoming team was nothing but fantastic to deal with! My move hit a snag with the new location being available on time, and they worked with me to completely remove any stress relating to extending my reservation and moving my stuff. Thank you so much!!
Mike SEasy rental, hassle free. Thanks
Frederick RYou charged for two days rental. I had the truck one day with the return being about an hour late. It did about 15 to 20 minutes to check out the truck. I did return the truck with about two gallon more gas than it had when I check the truck out. There were no other check outs on that truck as it was park in the same location, angle, and front steering tires in the same position as I left it. I am expecting a credit for the additional rental charge that was charged to my debit card.
Lyle AYou guys were great! Polite and worked with us in our time of need. Thank you
Connie VNothing. Was a good experience.
Matthew CI appreciate the help I had to make this experience happen. Thank you U-Haul.
JEANETT WNothing, great experience.
Wyatt MThanks for the use of the jack to unhook with.
Eda RPersonnel were very knowledgeable and friendly know what they are doing when hooking up a trailer
Mike ANothing it was all good
Randall RVehicle was dirty with a check engine light when I got the truck
David GFast friendly service
Jim NFantastic customer service!
David RBirds location is great! We use them all the time. Friendly and helpful!
Janelle MNothing to improve, the U Haul agent was very helpful and kind. It was a real pleasure doing business with her.
FREDERICK DI have rented various things from this location and am consistently impressed with their customer service, organization as well as the spacious lot and attention to getting you in and out timely. I strongly suggest that this should be a model for how Uhaul rentals should work.
Timothy EScared me because I tried to return it almost a week ago and they ignored my calls and messages. Will not pay full cost
Eli SImprove the UHaul App. I tried repeatedly to complete the return online without success. I then called the UHaul 800 number and had to wait close to 20 minutes for a callback. Once called back the return procedure went smoothly with the representative over the phone.
Curtis GBest customer service ever!!
Dian HGreat pricing. Easy access to storage units. Helpful staff. I would definitely rent from S & P when needed again!
Juan M | Overall ExperienceThank you all was well
Deborah G | Overall ExperienceHad things stolen. Tried calling them and no return phone call.
KATHY A | Overall ExperienceI decided to go with a different bigger storage facility for a better price. I have and will not be using this storage facility at this time.
Brian Z | ReservationHad a great experience! Heidi was very personable and so helpful!
Privacy R | First Impressions