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JAMES B
Customer Reviews for Blackwell Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Velma did a great job of helping me get the right equipment at the right time. She's super knowledgeable and friendly. Exactly what you need from a customer service perspective.
PETER PVelma, the office manager, was very professional and accommodating. It was a very pleasant and smooth transaction. Good service.
JOSHUA PVery professional and I completely understood everything that i needed to know.
RONALD MThis was a small location but the lady that rented me the trailer was very knowledgeable and courteous. I would definitely recommend this facility.
STEVEN KShe’s very friendly, very helpful and multitask
ROSALIE TCustomer Service was great!!
NNAMDI AStaff was extremely helpful and kind.
KYLE KLady that helped me was more like talking with a friend than an employee-customer. She was so helpful .... Highly recommended
KELLY PCustomer service was excellent at this location.
DIANE EThe trailer was clean and the lady who helped me hook up the trailer was friendly, professional and very knowledgeable. Unfortunately, the trailer had at least 2 electrical shorts that were not noticeable when we connected it and checked out the lights. My 2025 Ram 1500 with trailering package kept detecting a connection issue while driving down bumpy roads. I fixed one wire that had rubbed through and was shorting to the fender but I was unable to find the 2nd short which shows up when going down a bumpy right lane of the highway.
ALEXANDER EThe lady who helped me was wonderful!!
JACQUELINE RGreat Customer Service always greeted with a smile
THOMAS DEverything went well truck ran great and equipment worked great for us!!
CHRISTOPHER NExcellent service, very helpful and friendly.
FRANK MVery professional, friendly and courteous. Excellent service.
BOBBY HGreat customer service!
TARA MI took a picture of the gas hand and mileage when I picked the truck up. I also took a photo and saved my receipt of the gas I put back in. The lines are identical and show my start miles and end miles. I left the exact amount of gas in the truck as when I picked it up. I was still charged for gas. If they wanted me to put more in than from what I got, just say that.
Sophia HThe Truck I rented had the driver's sun visor broken and constantly got in the way while I was driving.
Gonzalo GEverything was so well organized and the staff so polite, professional and mindful, that I can’t think of any way to improve.
sunil MNo improvements needed. I received exceptional customer service and the vehicle was spotless and ready on time.
Elizabeth GThe in-person representative (behind the counter) at the U-Haul location/Blackwell Mini Storage was terrific! Very kind, thorough, explained a few options to me, and offered support in the form of promotion/equipment. Definitely recommend this location!
Kevin LExcellent service
Eric DHave Velma at this location train the reps. She was absolutely amazing. She was like a concierge for all things UHaul.⭐️⭐️⭐️⭐️
Deborah KI was ruly happy with Vilma she’s ruly nice nex time went I’m need rental I’m goint ther with her tnks Vilma
elizabeth gThe lady who checked me in at the time of pickup was extremely helpful and friendly. Great way to start the day.
Lora HGreat customer service she was very nice and polite I will definitely use them again.
Stafford GSusan was a sweetheart and very helpful
Elijah WThe location was a bit awkward to get to, but the lady at the front desk made up for any issues. She was very friendly & helpful. She was just so kind & easy to talk to. She made the drop off process so simple & quick!
Kristin W2nd time, same place, same person, same awesome and friendly customer service.
Mohamad ECustomer service was great, quick and easy!
Mist BAttendant saw me pull up with the trailer and immediately came out to help direct me backing the trailer into a tight spot. Super pleasant and helpful. Got a jack to help me unhitch so I didn't have to lift the tongue of the trailer. All in all a good experience.
James SThis has become my new Favorite location, super friendly staff and great equipment. Easy process.
Countney GI’m so sorry that I forgot the sweet lady’s name whom helped us, we really enjoyed working with her she is great, we will definitely use this site again!
Brandon RVelma and Susan were extremely helpful and attentive. You can tell they want the best experience for their customers.
John SYour app (for self-rental) to get the vehicle is awful and I would work to overhaul since it took over 30 min. to get the vehicle. The staff I messaged with was unhelpful and did not make the process easier (in reality they probably made it more difficult to get the rental). The people who work at the facility are extremely nice and helpful!
Jon FThe inside of the truck was a bit dirty. Not a big deal only just because I was transferring brand new couches. Overall the check in was super easy compared to other locations! The last pick up oh my!
Ranee TEasy experience. Customer service at this location is the best I have experienced in all my rental experiences. This will be my go to moving forward! Well done.
Kelly GSusan was amazing!! So helpful and sweet 🥰
Maria TManager was very helpful. Van was ready when we arrived.
Arthur HThe truck was dangerous to drive. The truck had a lot of miles on it and the suspension had a lot of wear making it difficult to control and keep it in a lane.
Brian KSuper
KEMIL DNothing. Velma was amazing and really appreciated her service and chat!
Muazan JGreat customer service.
Chris BThere was very little room, I was asked to move trailers around so there would be room to drop off. The lady there had no help from the other people at the location. She finally got one young man to come over with a bottle jack to raise the trailer off the hitch. This hole process of returning the trailer took well over 30 minutes and I was the only one there.
Craig CThey gave me a truck with a broken wiper, I have to go to Walmart to replace it in the middle of a heavy rain, I decided to returned to get my money back. Next day I found out they charge me another 53$ dollars so I have to call to get all the refund and still they didn’t give all the money I spent. Also they didn’t offer any compensation or discount for this experience, the office told me to call U-Haul and U-Haul told me to call the office.
Ralph SGreat job
Adrian DThe staff were very nice. However, the vehicle was wobbling as wheel appears to be misaligned
Samuel FGreat People and service at the location, highly recommend for you moving and storage needs.
Tom Pthe entire process was so easy and quick!
jana dAll is well
RICKY ASusan was fantastic and very professional. She was thorough and made renting easy.
Elizabeth GAc not blowing cool air. Windshield wiper fluid was empty. Customer Service was awesome though.
Mohamad EVelma was awesome! She had everything ready to go and explained everything I needed to know. I would highly recommend!
Jimmy CVelma was wonderful!
Tureko WVery kind lady. It was a pleasure to rent from her. This is my third time tenting from her. I highly recommend this location.
EILEEN AService was efficient and friendly. Equipment was well-kept and clean.
Ron BGood
Ahsan ANone amazing customer service. She’s super awesome
Jordy SAmazing customer service at this location and clean uhuals! The representative is very nice and goes above and beyond to assist with rentals.
Stanika C