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Orlando Sanchez
Customer Reviews for Blairstown Ace Agway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was well until I saw my statement and that I was charged $19 for gas when I drove the vehicle six miles. Please explain.
JOSEPH PHALON JRIt was easy and they were very helpful. I would recommend Ace Hardware I’m Blairstown NJ.
JOHN MAXMANYay for Steve!!!
Lissette OlivaresHi! I just want to point something out that I did not get a final bill as I think I estimated 120 miles used and I don't know what I got charged for because it came out to like a hundred and ten miles. Also as far as the equipment the only thing I would say is that there's a desperate need for cornering mirrors. As a commercial driver I know the importance of being able to see where the equipment is in a turn. Other than that had a excellent and an enjoyable experience!
jeff augugliaroNot a lot of equipment availability or desire to work with me. Dropped off my trailer on a Sunday and had some difficulty with them accepting my trailer due to not scheduling the drop off online ahead of time. Attendant removed my hitch ball thinking it was a rental piece because it had a U-Haul label on it. Thankfully I caught this error before driving away. Maybe they were just having an off day. In the end, I was able to drop off my trailer after some debate, so I rate them as somewhat helpful, but not exceedingly friendly or welcoming.
Christopher CakeKeep doing what you're doing :)
joe antonocciThe location was great, but the overall U-Haul experience with terrible
Steven MosserNo comments
NANCY RODRIGUEZNice place and the prices are fair just keep up the good work thank you for the rentals again
Anton MerandoNothing, it was very smooth and easy
JOHN BERGI don’t know. Everything went perfectly smooth and was well explained.
Matthew GibsonEasy pickup and drop off. Great experience with the staff!
Wilhelmina CurtisMike and Steve provided excellent customer service. They deserve recognition. Thank you.
MICHAEL KUBICKIThe return was fast and courteous as well.....equal to that of Wilkes Barre. . It was a great rental experience. Thank you.
jim stabileOnly one person working so had to wait on line to make sure the truck was properly returned. Didn’t get an exact answer that mobile check in went through just was told “it’s not in the computer.”
Craig Pellington JRa
JEFFREY PETERSONMore inventory
Richard LoevenWhen you make a contract with a customer you should have the equipment there to be picked up also when you have a contract with a customer you should have the accurate information for the drop off procedure. My rental was canceled and-established twice and then the trailer I was supposed to pick up was not available the people in Blairstown managed to hook me up with a one-way trailer that I was told could be dropped off anywhere but I was turned away and had to drive an extra half hour to drop it off
michael velardiExcelente attention. Wonderful costumes service. Thank 😊
Jose Gonzalez-TorresCustomer Service from Mabel was fantastic! I easily would recommend this service to someone else!
THOMAS SHANLEYGreat, attentive service by the manager. Somewhat let down by issues with the UHaul On Line Ap, not the location's fault.
Michael GiannoneThere was an adhesive in the back of the truck that got on my dresser. It’s was very annoying. Check out process was incredibly slow and staff didn’t seem to know what they were doing. Not happy with my experience.
Amanda DisilvestroThey didn’t have the furniture pads I needed and I was never credited it.
Danita Hinnantit was not necessarily the locations fault. The communication between the company, the district and the location is poor, because of the computer program that Uhaul has that doesn't allow for local management to make decisions.
TOM PHILLIPSWe picked up our rental late in the day kinda last second planning. They had what we needed and dispute the rain storm , wind and hail the employe helped us took up the trailer to get us on our way. Great customer service from the gentleman working that day. Returning the trailer after store hours the same night was easy and plenty of space in the parking lot.
Raymond Daileyeverything was great. staff was knowledgeable and efficient. equipment was in great shape, no problems at all. an overall great experience! thanks!
Michael FrinziU-HAUL.COM SCREWED UP MY PRICING AND NOW I AM FIGHTING WITH THEM EVERYDAY TO GET IT CORRECTED. I AM UNDECIDED IF I WILL EVER RENT FROM YIU AGAIN. CORY AT THE LOCATION WAS PERFECT.
MARC CURTOBlairstown was excellent and very helpful.
Debra SnyderEverything was good and amazing but when I came back to put gas I spend 87.50 dollars and I was half tank that’s a lot of money just for gas.
dahomel toribioEquipment — roof — leaked. The information was not disclosed during the transaction. Three recent rentals; three leaking trucks. When a vehicle is returned days in advance well below the allotted mileage, a credit should be offered
Gregory WillmotNot a thing. The gentleman that helped me was very courteous. The truck was clean. He greeted me by name when I came into the store. Highly recommend this location
dave LeachThis location was very convenient for me and they were very friendly and accommodating. I always check the trailer tire pressure before I leave and it's rarely been to spec on any of the multiple trailer rentals I've had at various locations. This trailer had one tire significantly overinflated and the other tire significantly underinflated. I stopped at a gas station with an air compressor and adjusted them to the proper inflation but I think whoever maintains the trailers needs to be more vigilant about keeping the tires inflated properly. Overall, I have been very happy with the U-Haul rentals and this location is a good one.
MICHAEL SCHOENI reserved the rental with Mabel and she was so helpful. She knew exactly which vehicle would be the most appropriate for our needs. I would definitely recommend this location to anyone looking to rent a Uhaul.
RACHELLE PALANCAThe staff was super helpful. Signed me up, got me in and out quick. Did a fantastic job. If I could give 6 stars, I would.
DANIEL SEIJASSteve was very friendly and helpful. Wonderful experience.
DANIEL SOMMERMore selection
JOHN FLYNNRented last minute and they were very accommodating.
JOHN GUILLERMEA very pleasant experience.
DAVID LAFORESTThe customer service was outstanding! They went above and beyond to assist us.
STEPHANIE BOLENEverything was easy and as expected
JERALD HAMPTONSuper! Very competent staff, explained everything well. Very easy process.
Michael GalleyFast and friendly service. Thank you!
CHRISTIAN MIDKIFFThe gentleman at this location was the only positive part of that rental. He was very friendly and helpful.
Maksym NikolaenkoReally wonderful people at this location. Got me in and out of there quickly. Help me remove the trailer when returning it. Really great experience. Like these guys a lot.
LEON SLEZAKOnly to have larger uhauls available to rent .
DEBBIE SCHAMINGManager Steve Is The Biggest Gentleman There Is & Clerk Man Is Really Awesome Too!
JEREMY FRIASAmazing customer service. Above and beyond expectations.
DEBBIE SCHAMINGKeep an eye on prices. The per mile charge ($1.99) is exorbitant.
JOHN STROWBRIDGE JR