Overall the location and the U-Haul trucks are great. My only complaint U-Haul needs to supply this location with equipment. I reserved a 26 ft truck with blanket pads and a dolly. Got to place like I said the truck was great but they didn’t have the blanket pads nor did they have the dolly. 🤦🏾♂️ other than that LIFE IS GOOD. 😂
Richard H
Customer Reviews for Blue Collar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Satisfied Customer!! Thanks!!
ebony bI was called 5 hours before the appointment I had scheduled 21 days prior, and I was told that I had to go to another location to pick up tue truck. This location was not only 40 minutes out of my way, but they didn't have a single blanket/dolly/furniture cart that I had ordered. The place that I picked the truck up wasn't even informed that the truck was going to be rented, despite uhaul calling me 3 hours prior and telling me that I had that specific truck rented. Had somebody else reserved it directly from their location, I would have not had a truck. The location that I rented the truck from did what they could, and I don't blame them for any of the issues. I am very displeased with uhaul as a company though. There was ample time to ensure my truck was ready for pickup, with all of the equipment I requested, or find another location with a truck and all of the equipment. Because of this lack of communication/planning, a 6 hour job turned into an almost 20 hour evolution and broken household goods.
Jason MWell for starters I rented a 10” uhaul and the damn lights in the back of the truck were out. No break, hazard, turning signals, or reverse lights worked and I could’ve gotten into an accident from y’all negligence. I want my rental payment discounted or back!
TANEASHAMICHELLE RDid not receive truck at 5pm. Had to ask someone to pull the truck around as it was behind a locked gate. Steering was off in truck making it hard to drive.
Timothy BMake sure to test drive the truck before you take it.
Ashley BMy wife kaylynn Davis only used 15 miles Wednesday y'all still charged her 84$ and we never received our retainer fee back . And the people at blue collar automotive in Norfolk Virginia made my wife very uncomfortable.
Kaylynn Dexcellent all around - I would out phone holders in your Trucks - many people will be using GPSs and it would be much safer for the people and the trucks if there were places they could put their phones.
Elijah DLocation was ok. Inspection on app was already filled out when I opened it and I was unable to note some minor damage.
Eli CThe owner of the location added safe coverage to the account without my permission. Yet alone he double charged me for it. Not recommended.
Maxwell A👍
Raymond EDid not have all equipment at the scheduled location. I had to go to 2 different pickup locations.
jarrod HFriendly staff
tamika sRep working shop and also U-Haul. Did a great job and let me sit inside while waiting for my ride. Really liked the shop dog. :)
Tina GClean the windshield.
Lauren HVery good service. Thanks
GARNETTBRYANT PThe only problem we had was trying to return truck through the website. The process took long and the links from uhaul expire or say they expire way to quickly. The process did not flow smoothly through the website.
shanelle wCan not think of anything
ABDUL-KADIR MOwner wasn’t there to give me the key even though I talked to him that morning and had an appointment. Took 45 minutes to get the keys. Truck was dirty when we finally got the keys.
Ava HThey charge me for being 17 minute late I’ll try budget next time
ARTHUR HDropped off yesterday and got charged for an extra day. This Sucks will have to fight to get my money back and the lines are 1 hour to speak with someone. .The online does not allow me to rest my password. The whole experience SUCKS. Never again UHAUL
Ademir CWe tried to find information regarding our contract and it said we didn't have one when returning the keys?
Timothy WI am getting my money back. I was lied to and over charged. The worse!!!!
DeVona PI added moving equipment and it wasn't any in the truck. I didn't receive a refund and when I called to let them know the person I spoke with said someone would call me. I haven't spoke with anyone.
ZACHARYWILLIAM M