Your checkout flow treats customers like marks. I trudged through a parade of upsells just to reserve a truck, capped by a tacky panic prompt about paying $55,000 on the spot. That’s not education; it’s panic bait. It’s dark-pattern maze. It burns trust and wastes time. Consolidate every add-on into one optional page. Provide a plain-English insurance explainer with transparent pricing. Add a real “Skip all add-ons” that actually skips all add-ons. Until then, this is a conversion-poisoning shitshow.
William L
Customer Reviews for Blue Diamond Studio
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Door was locked when I arrived and had to call to get person to come out. I needed some accessories to lock the trailer but this was not a service facility. We figured it out on our own.
James B