Customer Reviews for Blue Flame Tire & Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Flame Tire & Auto

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andy w. on

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shonda g. on

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carl d. on

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William L. on

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steve l. on

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You are trying to charge me an extra day for a 4 day rental contract saying it was a 3 day. That is an error. Instead of immediate refund by customer service she says it will be reviewed and paid back maybe in 3-5 days. This is bad business and I am not happy

Robert M. on

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Gave us the keys and said the truck was behind the building. Looked for the truck but it wasn't there. Found the truck and it was wedged between a junk car and some car trailers with a tow truck and another uhaul truck blocking our exit. My friend helped me try to move out but after a few inches I scratched the car next to the truck. I immediately stopped when I realized that the truck couldn't exit until the other vehicles were moved. The lady tried to get the truck out, but after walking around the truck and inspecting the situation, realized that it was not possible. She said give her 10 minutes and she would move the vehicles. When we asked if we could get another vehicle she said it was already in the computer. She moved the other uhaul truck and the other vehicle and drove the vehicle partly out. When I questioned if there was ample space she said that she moved trucks in and out all day long and there was plenty of space. I called the office when I got home to let her know that the gas tank was not 3/4 full as she had told me but a little less than 1/2 full. She said to go ahead and let the people in Rock Hill know the situation when I turned it in and if there was a problem to call her. The folks in Rock Hill were very courteous and took care of the gas question when I turned in the truck. They were already on duty before the posted opening time and said everything was fine and I could head out.

Thomas C. on

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I was very satisfied. -

Brent E. on

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Was charged for 2 days because I needed the truck on a Sunday. Then another 25 dollars was charged to my card . Don't even know y . Put the gas back in truck . Very disappointed!!!

larry v. on

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John S. on

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Mark W. on

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Rough place.

Stanley C. on

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howard h. on

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Nothing comes to mind. Everyone was friendly & helpful in answering my questions. This was my first experience renting a U-Haul truck. I would definitely use them again.

Stanley C. on

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Jenna P. on

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We were billed an additional day because this location isn't open Sundays and therefore didn't check our vehicle in until Monday morning.

Adam G. on

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Katherine F. on

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Denise H. on

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I had an excellent experience with U-Haul and renting of the trailer the use of the trailer as well as dropping off the trailer and I thank you very much

Alli P. on

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DEWAYNE B. on

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Jacquelyn s. on

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marc K. on

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William B. on

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Thomas w. on

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Truck was very dirty we had to sweep out mub and leaves out of the back before we could even put out stuff in it. Truck was on empty not 1/4 tank we had to go straight to the gas station and was affraid we wouldnt make it before it ran out of gas. When I took it back it had way over half a tank I lost alot ot money on their gas issue.

DEWAYNE B. on

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very helpful and knowledgeable great people. Rodney,Allison,and Dewayne

William C. on

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My trailer was full of leaves inside when I rented it, However, this location truly does not open till 9, at 8am no one was there, 8:15 no one, 8:30 no one, 8:45 someone drove up and said they have obligations daily so the times for this place should be adjusted to 9am. There is no one at this location at 5pm, so please note no assistance after 5.

rodney g. on

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Diana K. on

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Drop off was after business hours on a Sunday.

Theresa C. on

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Michael L. on

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I dropped off the truck with barely enough room for it on the lot. It was just a cluttered location.

mia c. on

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I remted a pick up the tail gate would not open . Then i kept the truck one more day and went over the miles and payed the 199.34 which was no problem but the next day i was charged another 44$ .

Melody D. on

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My rental experience was not as I expected. We rented a 27ft uhaul truck from Blue Flame Tire & Auto in Pickens, Pick up time was 7:45pm. We arrived at 7:15pm and the office was closed. I called the uhaul customer service line and spent 40 minutes on the phone with her while she tried to contact the owner and area manager. She finally transferred me to another lady who worked on trying to find me another vehicle. We wanted the uhaul for 24 hours. Our plan was to load it during the night and unload it the next day so we really needed the vehicle that night. She was finally able to find a location open until 8pm. At this time it was 2 minutes before closing. They were gracious enough to set up an after hours pick up. On the way to pick up the vehicle the regional manager called me. He was extremely helpful! When we arrived to the vehicle I attempted to do the rental via my cell phone. However when I logged in I did not have the option to "rent my truck" so I had to call the area manager again. He tried to help me gain access to the truck but he did not know the location of the key. He was able to reach the store manager and he informed him where the key was. This while process was not a fast process either. I was there over an hour trying to get this truck. During the final process of renting the truck the area manager mentioned that I was going to have to bring the truck back to that location by 8pm. I informed him that I was told they set up a one way transport because this location was 20 miles from my home. I had movers (through uhaul) set up tp come the next evening so I knew I would not be able to get the vehicle back by that time. He changed my rental to a one way but I ended up having to pay a lot more. The initial rental was going to cost me $50 and now I had to pay almost $180! Since the process took so long the area manager set up for me to have a return time in Pickens for 9pm. During the process we lost 3 hours of moving time and it was very frustrating! The next day we got a call from our movers that they were out of town and would be late coming to move us. He informed me that he had a friend that owned a local moving company and he would call them to help us if we couldn't wait. Since I knew the vehicle had to be back by 9pm I told him to please try to get another crew. He was able to locate another crew but this still put us behind on our move time. The guys worked their allotted time and left my house at 9pm. Therefore we were unable to return the vehicle until 9:20pm. This of course cost us even more money. I would like to be compensated for all the overages on this uhaul rental experience. Non of these extra costs were my fault. It all began when the initial store (Blue Flame Auto & Tire) was closed. Thank you for your time!

William B. on

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DEWAYNE B. on

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I honestly dont think anything could have went better.great people,clean equipment, and very knoligibl. thanks to you all.

Allan D. on

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Jack B. on

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Sharon W. on

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Jimmy D. on

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Great Experience. Very friendly and helpful.

Dennis T. on

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patricia z. on

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David C. on

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They were extremely efficient ,very friendly and I highly recommend them!!! Looking forward to using them for my auto needs

Michael r. on

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Christopher D. on

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Some clearer signage would be helpful.

Richard J. on

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Very nice folks I called ahead to tell them I was coming "10 minutes away" and they were in the parking lot waiting when I pulled up ????

andy w. on

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