Customer did not leave a comment.james S.
Customer Reviews for Blue Flame Tire & Auto
(U-Haul Neighborhood Dealer)
Pickens, SC 29671
Services at this Location:
- Monday - Friday:
9 am - 2 pm / 3 pm - 4 pm
- Saturday - Sunday:
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was fantastic even though the office needs to update it's computer equipment. The lady at the desk was very kind, knowledgeable, and apologetic for our short delay. They had plenty of trucks available, but we reserved online and that shortened the process once we arrived at the store. I recommend using this store, but make sure you're not rushed for time. It might take a few "minutes", but it's worth the wait for the service and seamless process. Thank you!BRENDA L.
Simple and quickCHARLES M.
Customer did not leave a comment.Rickey W.
Possibly have a vehicle where the customer reserves it.John C.
Again nothing, the lady there wash friendly and helpful. Helped make my move a good experience.Roy P.
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.William P.
Nothing every thing is great. I will use them again.timothy T.
Customer did not leave a comment.Norman P.
Customer did not leave a comment.David K.
Didn't drop off here. Contract did not say where to drop offNorman P.
Customer did not leave a comment.LARRY S.
We are renting again this weekend and are using different pick up and drop off locations.STEPHEN M.
Customer did not leave a comment.Carlton D.
Customer did not leave a comment.charles W.
Customer did not leave a comment.albert O.
Renee' was terrific in PickensMichael G.
Overall experience was good except for being able to contact UHaul on the phone. Always a 45-60 minute wait time to get an agent. Very frustrating and unacceptable to not have agents to answer calls in a timely manner. The moving helpers were a great help with loading the UBoxes.Karen W.
Communication prior to pickup was difficult. Called twice and never got a return call. Pickup process was slow due to computer issues. Staff was friendly and truck was great.jim W.
Have a place that you can return on a weekend so you don't have to pay for 1 or 2 days extra rental as was the case for me!!!Gary R.
Customer did not leave a comment.Trent K.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.DENNIS M.
Gentlemen was very professional and thanked us for using UHAUL. Very accomodating!Dale J.
Customer did not leave a comment.Gary D.
They were very helpful and friendly.Charles M.
This place didn't turn. In the real date for truck being returned or the milage. Plus added insurance that we didn't ask for and charged us an extra $300. We ended up paying over $700 to rent a truck for one week and driving 90 miles. Don't use this location and look at what you are being charged for before you sign anything. They never had us sign anything upon return either so watch it.BEWARE!!!!!Paul M.
Customer did not leave a comment.GINA H.
Not anything that I can think of at the moment other than maybe have longer hours that someone is available at the store.PARKER S.
Customer did not leave a comment.Theresa C.
Drop off location was terrific. Staff was friendly.William R.
Customer did not leave a comment.BRYAN H.
To be more forthcoming when people call in for reservations. Do not mislead customers and put financial burdens on customers. I know this is a business and you provide customers with a service. With this being said have a hurt everyone is not a millionaire and there is a pandemic going on. People are really struggling being a front line worker is hard enough without being side stepped. So my review is I'm very dissatisfied with the service that was provided by the reservationistTERRY H.
Small place but big hearts great people and very quick service.will use and prefer this outlet.DEWAYNE B.
Customer did not leave a comment.KARL E.
Customer did not leave a comment.David B.
Customer did not leave a comment.louis M.
Excellent customer service. Overall great experience. Definitely recommend this to others.ben A.
Upmost friendliest group ive ever met .thank youDEWAYNE B.
Customer did not leave a comment.peter G.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.GEOFF B.
Customer did not leave a comment.David S.
Decrease the amount.$300.00 to ship the pod 24 minutes away was a lot more than $85.00 from the pickup site.Michelle J.
Customer did not leave a comment.RICHARD F.
Customer did not leave a comment.Colleen D.
Customer did not leave a comment.April H.
Super nice the lady was greatJOHN E.
Customer did not leave a comment.Levi H.
Customer did not leave a comment.lynn L.
Customer did not leave a comment.LaShonda M.
He was very helpful and friendly.Janet H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Robert R.
It was an incredible experience my U-Haul contact Dwayne Bennett is amazing...... He is wonderful to work wit, so very helpful and knowledgeable.....I would recommend his location for all your moving needs....Thank you U-Haul and thank you DewayneCharles J.
Customer did not leave a comment.alexandrea M.
My comments are NOT directed to the Blue Flame location as I had to return the truck after hours when they were closed. My concern was with U-Hauls phone automated service, along with the phone chat feature. When I clicked on the return location notification that was sent to my I-Phone the app either just cycled and cycled or said that it couldn't recognize my location due to my security settings. I rechecked my settings a couple of times, which was strange receiving that message as it worked when I picked the truck up originally in Rock Hill, SCâ€¦no issues there. I tried calling the U-Haul 1-800 # and said the wait was 15 to 20 mins. I held on for over an hour and no one ever picked up. Then I tried using U-Haul's chat feature and explained my situation. The individual kept asking me to check my phone settings and said I might be using the wrong website link. But I explained several times that I was trying to connect using U-Haul's link that was sent to me and my phone security settings were off. I don't think the chat individual understood what was going on and was no help. Never apologized for the wait or if there was another alternative. Basically, reading from a script. Finally, I called the Rock Hill location after they opened and explained what was going on. They apologized and I left the keys in the lock box at the Blue Flame location. Rock Hill was very helpful. I've rented from U-Haul more than 15 times over the years both local and long-haul one way trips with all those experiences very satisfying. I'll continue to use your service in the future as the need arises. However, I wanted to make you aware that I believe someone needs to look into your on-line website linkage, as well as instruct chat assistance for such issues as they may arise. I've worked in the customer service arena for over 30 years and you can tell that this instance got my attention. Thank you.William F.
Just need to check store hours. Says 9 am but they don't open till 11 am. Had to wait two hours to pick up - once they opened things move quickly and they were great to work withGreg D.
Service was slow and difficult. Trailer had a flat tire, which we had to wait to get replaced. The tire they used to replace it with had a slow leak through the valve stem and was almost completely flat by the time I got home, about 15 miles. Perfect example of a business doing the absolute bare minimum to get by, and nothing more. Would not recommend.Kevin H.
Thanks for your servicebrenda V.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Bob M.
I reserved my truck online and went to pick it up and the location was closed even though it was during normal operating hours. When the business owner was called he was a bit rude over the phone and said we would have to wait until he got there to get the keys. I called customer service and the man on the phone was very helpful and nice about fixing the time so I wouldn't be charged more for the owner not being there.Robert B.
Your website said â€œcome in we are openâ€ but arriving at location - it was closed. An employee happened to be picking up his own car and called owner who came and made rental happen. Thanks to Renee I was able to move last of my belongings from sold house. You need to know which of your sites have shut down!!!WAYNE T.
Nobody was there and I couldn't get my deposit back other than that it's okJesse M.
Customer did not leave a comment.rick R.
Very helpful and a lot more Room than the last time a bunch of great people thank you. I will definitely rent there again.DEWAYNE B.
Customer did not leave a comment.BETTY B.
nice folks, helpful in all regardsJeff G.
I am very dissatisfy with u haul. I returned the tow dolly to McCormick, SC., which is the location on my rental agreement. now I am being charged $60.00 for not taking it to another location. My contract # is 85218628. I an not paying you $60.00 because U haul changed the location.Butch M.
Well satisfied customersScott M.
Very friendly and helpful. No improvement necessary!Karen T.
Customer did not leave a comment.David R.
Ended up having to walk all over his lot several times before we actually pulled out. Extremely unorganized but very friendly. So it's up to you whether you want exercise or not.susan H.
Nothing. The staff was greatGlenn M.
Dwayne and his crew went above and beyond our expectations . The group of gentlemen went well passed maximum standards I would and will recommend this group to anyone who needs moving support in the futurejohn T.
Customer did not leave a comment.DEWAYNE B.
Not well organized nor well focused on the customer at hand.Dean M.
Customer did not leave a comment.aleman J.
Leave it just like it is:)DEWAYNE B.
I was very satisfied with everything.bobby O.
Dwayne was super helpful with the mix up. Very impressed!savanah K.
Customer did not leave a comment.DEWAYNE B.
Customer did not leave a comment.Randall S.
Awesome people.i rent here alot and yes I could go to another location but I love these people.DEWAYNE B.
Customer did not leave a comment.renee B.
Customer did not leave a comment.David L.
Everything was great, very friendly people.Joseph T.
Just simply AWESOMEDEWAYNE B.
Customer did not leave a comment.Sheryl B.
Customer did not leave a comment.Sharon A.
I reserved a 10-ft truck online. When I got to the dealer, he said he had not any 10-ft trucks in quite a while and didn't understand why I was allowed to reserve a 10-ft truck online from his store. The only trucks he had were 26-ft trucks and he was nice enough to let me have one at the 10-ft price. I had to haul 6 bar stools over 300 miles in a 26-FT TRUCK!Henry J.
I think that if you'll be more interested on the surrounding cities concerning miles it would help to get more customers to willingly to rent hauls I went online to rent a 10 truck & it was Available I ended up with a 15 which I did not mind but I am on disability and I have moved twice in a month, due to personal situation, and. I ended up spending $123 which was very expensive for us to not know until we come to pick up the uhaul. I have to say that the people were very nice to us. I just feel like we were not done right when we were quoted online $76 for a 10 truck, if it wasn't Available then we should have been called before assuming that we could afford it for the 15 truck. Then we were allowed only 35 miles to move stuff from liberty SC to Anderson SC WHICH IS not understanding to me because I have rented in Florida and we were quoted with all mileage neccessary but we filled up the uhaul after we were done. My reasoning for the message is that I feel that my business wasn't the important thing to receive what I ask in the first place and then your company just put us where they wanted us costing us money without knowing firsthand for our approval. I don't mind paying for what I have to pay for, but it wasn't appropriate to just not ask me about changing my $ amount and if the truck I had ordered wasn't a available, thenceforth I should have been called before I arrived. I wasn't very pleased with this it makes me have a sour taste for this business but you seem to think that I am okay with this knowledge of your behavior to just put me in something that I didn't approve. I overall like Uhaul but I will take it to corporate. I feel like you've overcharged us.It opened up my eyes to the next time I go to uhaul rental stores and I will make sure nothing like this happens again! I believe that if it's honored online by Uhaul then it should be what customers receive when picking up and drop off. Thanks for the inconvenience of the financial crisis in the way that I was handled just assumed that it was okay. The people who have dealt with me were very nice.Gregory S.
Iv read some of these reviews People dont understand some of these things are not their fault.DEWAYNE B.
A bigger air conditioning lolDEWAYNE B.
only dropped off on a Sunday so no idea how they aretim C.
Customer did not leave a comment.holly D.