Customer Reviews for Blue Ridge Buildings

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Blue Ridge Buildings

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Amber W. on

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No one was there when we came to pick up our UHAUL, and the building was locked. We called the regional manager (Steve) and he told us where a hidden key was for the UHAUL. When we opened the UHAUL, the back was dirty... we had to sweep out cigarette butts and remove wooden boards. The 2 dollies we ordered were not there. We had to go to another location to pick up dollies. The experience was horrible. Every part of the rental was messed up and was not right at all. The return location was fine.

Sarah E. on

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Grace W. on

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Samantha V. on

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Derek W. on

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Joy O. on

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Dropped off truck at night try to call the next day to make sure it was checked in. And no one answered the phone I had to call another location to try to get the truck checked in.

Ryan W. on

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Peter A. on

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John R. on

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It sucked

Donna W. on

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The gentleman dealt with was awesome. I was happy that this location had a truck available. I tried 2 others and they didnt have one. I will definitely recommend this location.

Donna M. on

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Tell the woman on the 800 number to get her facts straight.

Sandy C. on

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The mileage rate should be posted where customers can view. Last year I rented a smaller truck and paid a different mileage rate, was expecting the same rate and was surprised when it was not.

Joyce B. on

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The service I received was excellent. Was in and out of the office and got the U-Haul in a very short time . Was able to get to my destination load my belongings and get back home to unload in less than 4 hours. Thank you so very much for your service. No need to improve, I worked with very professional and caring people. Keep up the good work.

katrina F. on

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Turned truck in on Sunday into lock box and no attendant but got email later that confirmed and everything was correct. Very good experience with uhaul truck and truck new, nice and easy to drive.

Larry C. on

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Paul H. on

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The U-HAUL associate, CHARLES, was extraordinary! Kudos to Charles!!??

Holly J. on

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After hours and dark when arrived so hard to say

David M. on

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had a friend take me back to my vehicle after i returned the rentals. Much appreciated

Tina P. on

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I was given an address for drop off, once I arrived and started the online return procedure I was directed to a different location. This was close by but again a very inconvenient experience.

Kristen K. on

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Kyle D. on

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I was greeted quickly and provided choices based on my needs for this project. The rental process was easy.

Bruce T. on

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I had reserved a 10 foot truck 1 1/2 weeks prior to the day needed, received an email confirmation the day before stating that it would be ready and there the next day. When I arrived at the Jason mart location they stated that they did not and would not have a truck that it was over booked. When I asked about the reservation guarantee the lady acted confused, made a phone call and stated I needed to go to this location to get a truck. Upon arrival they only had 1 truck and it was larger than what I needed, I was told I was being upgraded to a larger truck at no additional cost but it was because it used more gas, and that because of the upgrade that the reservation guarantee could not be honored, because the moved had been planned and could not be changed I really had no option but to accept. But never again, very disappointed

Forme G. on

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The truck cab could have been cleaner.

Lori T. on

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GREGORY D. on

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Choked on cigarette smoke inside the establishment which is unlawful.

REBA B. on

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Joann C. on

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Wonderful to be able to use the drop box and return the truck at my convenience. Great experience.

Joey E. on

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Customer did not leave a comment.