Customer Reviews for Blue Sky Self Storage Hot Springs Village
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very nice staff

Rating:

5.0

None

Rating:

5.0

No recommendations.

Rating:

4.0

Truck pick up was not at the location I requested. No place to park a car during rental, so had to get someone to pick me up at drop off. The truck was scheduled far enough in advance not to have it at the location requested.

Rating:

3.0

The truck assigned to me had a huge gouge in the tire. Equipment left in the truck. I go in the office and explain this and they set me up with another truck. They should have seen these things and put it out of commission until fixed. I should not have had to deal with it. Staff was great. They just need to check the returns better.

Rating:

4.0

No employees were on site Saturday May 24th at 9:00am. I dropped the key in the mail slot. A check engine light came on while driving. I was unable to communicate that at the drop off.

Rating:

5.0

Blue sky is always my fist choice for uhaul. I even change my dates if it means getting a truck from them rather than True Value. I would cut them off as dealers for uhaul - they surely blame everything that goes wrong on “uhaul corporate”. I have been in 71909 for 13 years and it has not changed. Blue sky is the one to use! I tell everyone here the same thing.

Rating:

5.0

No suggestions - great service

Rating:

4.0

Truck door was difficult to raise it would stick about 5 inches up.

Rating:

1.0

I would inform everyone don't use uhaul. Go with another company because uhaul will screw you and charge you twice and no body cares. Even contacted the CEO and no reply.

Rating:

3.0

I actually don't know about the last three boxes as I did the night drop off

Rating:

5.0

The providing location was very helpful! I am going to use them again. I had just bought a vehicle, wasn't sure it would all work, but the gal was VERY helpful in walking me through it all. SUV and trailer were compatible and worked very well for this newbie. ⭐️

Rating:

4.0

but I would recommend to anybody renting a trailer, always take a good look at those tires, very important. Specially, if you’re going more than 50 miles, and I do feel like the Uhaul people should’ve picked that up and had that ready for us.

Rating:

3.0

truck was muddy everywhere. didnt look serviced at all. drop off location tried to charge me a cleaning fee, glad i had pics on the app to show it was given to me this way

Rating:

4.0

Everything worked well.

Rating:

5.0

Can't think of anything

Rating:

3.0

Truck was guaranteed via email for 8:00, but facility didn’t open until 8:30.

Rating:

4.0

We will see if they take care of tire situation??

Rating:

5.0

Super helpful and friendly

Rating:

3.0

The lady (Joeane (may have this misspelled) Was not pleasant

Rating:

5.0

A/C didn't work. Everything else was fine.

Rating:

5.0

Nothing

Rating:

2.0

The people were ok but the truck had not been cleaned up. The windshield was full of bugs and the cab was marginal. The truck itself was not an issue of the local service location but seemed very unstable on the road and I did not feel safe in driving it over 50 mph. They had a table in front of the counter that made if very difficult to transact business and made me feel unwelcome.

Rating:

1.0

They would not answer phone .had to call big office

Rating:

2.0

They charged me almost $200 more then the initial estimate. Plus my pickup location was 30 miles farther away from the location I requested and I was charged mileage for that.

Rating:

5.0

Person working was super nice and helpful

Rating:

1.0

After we picked up the trailer and got to our destination just to find out there was a lock on the trailer door so we couldn't even use it had to drive back to where we picked it up and get another one. That took extra gas and time that we needed

Rating:

4.0

The truck was pretty beat up. It was very loud. The Bluetooth connectivity was poor. The truck had to cruise control. We had to drive the truck for 9 hours and it was torture.

Rating:

4.0

We have a billing issue, remaining. I requested a ONE-DAY RENTAL. I explained that MayBe, I might be a close time arrival, the attendant said it might be better if I paid for (2) two day contract , Just in case. If I arrived ON Time, just notifiy the attendant, and they "Only charge me for the 1 day used." This is my Only issue. OTHERWISE, ALL WENT AS PLANNED

Rating:

5.0

Not a thing. Blue Sky did an excellent job and the staff was informative and professional.

Rating:

3.0

I ordered an appliance dolly, but it was not in the truck when I picked it up. However, because I had such a hard time checking out the truck with the U-Haul app, I was still at the location when they opened and they gave me a dolly then.

Rating:

2.0

I used the app to pick up early. I could not figure out how to get OUT of the gate with the truck. Nothing was "obvious". The pin code pad was way back away from the gate, no signs to show how to exit the facility to go through the key pad. I called their emergency number and he was GREAT but he could not get a hold of anyone to help either. I finally saw the key pad way behind my truck, but by now the code was no good. The emergency number person gave me a code to exit. I lost over 30-40 minutes just trying to get out of the gated area. It was a horrible experience. If the girl had simply walked me through the process the day prior when I called, instead of saying, "just use the app and follow the app" it would have been much bettter. I used this same company at Temperance Hill last time I rented a truck and had a horrible experience there. These people are like robot, not helpful, rude and I'll never use them again. Years ago I used L & L and they were terrific. They are out of town, but I will drive the extra distance to avoid this NOT BLUE SKY company.

Rating:

4.0

Only dropped off the truck. Very little interaction with the people but they were friendly.

Rating:

2.0

They had only 1 truck on premesis!! I go to get in the truck, and I immediately smell “Wet Dog”!! I start to look at both side windows and the windshield were “All Dirty”, and I mean DIRTY !! Well when I looked at the passenger window, there it was….. dog snot all over the passenger window. The rest of the truck was very clean. I think EVERY vehicle should have a FULL tank of gas, so I can really put back in the gas that I used. I only needed it for 1/2 a day and only went 10 miles total. I put 2 gallons in, but I don’t think it needed that. As I said, every truck should be full when returned. The girls were very nice and I made it clear that the windows needed to be cleaned. She apologized and said, she would get them cleaned and all I could think of …. Why wasn’t the truck cleaned and inspected?? But I cannot understand why there was only 1 vehicle and one that I did not need. I only needed a van. So I paid more than I wanted to, because this was my only choice. Not acceptable. Thanks.

Rating:

1.0

After I got the truck loaded, which was delayed because out of respect I notified the movers that I may or may not have a truck to load. As soon as I got the truck I called them and the movers were rescheduled for the afternoon instead of the morning as originally scheduled. I got to the Uhaul about 3 minutes before closing and they refused to allow us to pick up the auto transport, saying it would take about 15 minutes. The person saying this was a laborer but the "manager" stood there and said nothing except for a quick statement along the lines of "this is policy". This meant that we had to pay for another night at the hotel and the next morning it actually took about 5 minutes to check us out. We were grateful that they even had the auto transport.

Rating:

4.0

We dropped off the truck as the staff was just arriving in the morning; we handed over the keys and we were on our way.

Rating:

5.0

I love Blue Sky Storage for U Haul! Stephanie and Amanda are the Best. The trucks are always clean and ready for me when I get there. I have rented from True Value Hardware in the same 71909 area and they are awful- they told me they don’t even look at the cabs or anything else. They put me in a dangerous position once where a truck was not fit to be driven (they admitted to my face it should not have been given to me) and if I can help it I will never rent from them. BLUE SKY IS THE ONLY PLACE TO GET A UHAUL TRUCK IN THIS AREA CODE!!!!!

Rating:

5.0

The whole process was smooth and easy. Future customers will enjoy the friendly atmosphere. Keep smiling.

Rating:

5.0

Very friendly, professional, and accommodating. Will use again!

Rating:

2.0

I was given a faulty mileage estimate. When I returned my truck, I believe that I was overcharged for mileage.

Rating:

5.0

I have no complaints everything was good

Rating:

5.0

Everything was fantastic

Rating:

5.0

The attendants were more than wonderful. They went above and beyond to accommodate us. Great Employees!

Rating:

3.0

This location is typical for what I would expect in a rural area. Everything was fine, it is just that the personnel could have been more friendly and outgoing. I was able to break the ice after experiencing a couple issues. The employees likely need to feel more appreciated. Also a moving cart was missing from the storage section.

Rating:

5.0

Office staff was very helpful when I needed to rent moving blankets. I really appreciated their help!

Rating:

5.0

Nothing to recommend regarding improving staff and facility function.

Rating:

5.0

The staff was very friendly and helpful. Very nice facility.

Rating:

5.0

Again- super friendly and helpful staff - very kind and prompt service.