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Ralph C
Customer Reviews for Blue Sky Self Storage Shooting Club
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Matt is a great guy. Alwats friendly and has always taken care of my rental needs. Make sure he knows he is appreciated. Thank you.
Roger WTook me a minute to figure out exactly where the office was, but then the owner came around and greeted us. Easy peasy!
Lisa QWasn’t a problem with the location. The problem was with U-Haul itself. Reserve the truck a month ago and then the location of me picking it up. Kept changing caused me a huge amount of stress thinking that I wasn’t going to able to get done what needed to be done And had to be done on the specific date. I had rented the U-Haul for.
kristi mProfessional service and well operating equipment. Thanks
Lloyd GGreat customer service!
ed nMatt Stackhouse at Blue Sky Storage in Boerne, TX 78006 on Shooting Club Rd always, always, always has everything so organized and always calls us a few days ahead of time to see if we need anything. Super professional and super person. Can say enough about him. The vehicles and accessories are always in great shape, too. My only wish (for U-Haul corporate, is that the 20 footers had some form of limited cruise control one day. It's very hard on the legs on long stretches. Thank you!
DAN NCustomer service was excellent. He was helpful and efficient.
JAMES FMatt was so nice .. we even had to keep the truck an extra 2 days , and Matt was wondering.. definitely recommend this u haul facility.. 10 ++++++
Evelyn EI didn't spend much time there as the lady came out and took the keys right away with a smile.
Christian NMatt Stackhouse is outstanding and an asset not only to the facility he manages, but an asset to U-Haul. He deserves some sort of regional recognition. Runs a tight ship and makes things work. For the national-level organization, I do suggest some work be done on the iPhone vehicle return functionality. I’m a fairly experienced iPhone and iOS user regarding settings management. I’ve allowed full phone location permissons, in addition to U-Haul specific settings, restarted my phone to no avail. You really should. find out what is hanging-up the return process despite being in a 5G area. I’ve rented numerous times and this never works. The vehicle pick-up function however works fine. Thank you.
DAN NIt was an excellent experience in every way.
Kathy HValuable space in the truck was taken up by a not needed hand truck and packing blankets. This was very disappointing as it was in the way. If I wanted to rent a hand truck and packing blankets I would have asked for one. Also, I was an hour and a half late and got charged for a whole another day. I think that's unreasonable. It should have been prorated on hours. It's not like you were going to use it that evening anyway.
Martin MMatt is awesome!
AMBER R.
DeShane BI originally had reservation in Kerrville Texas for 10am. The previous customer did not drop off the truck. So Traffic referred me to this location, however the gentlemen did not know anything about this. He had to call Traffic- also he was not able to give me the credit of $ 50. as I was authorized by Diane & Pam.
Ally NThe truck I rented had an issue with the drivers outside mirror not staying adjusted…any bump or wind at highway speeds rendered it useless…. Had to readjust it just to see traffic in the lane to my left.
Dennis KGreat experience. Truck was perfect for our moving needs and at a fair price. Will use the location again.
John MOur Haul experience was NOT good, but not because of this location specifically. I rented Uhaul online about 5 days in advance. The night before, I got a call from Uhaul that the truck we rented was not available at the location we scheduled and asked if we could go an extra 15 miles to pick up our 15' rental. We went to the new location and the truck had a flat tire. The store personnel did not assist in helping us. I called Uhaul. They sent us to another location 45 minutes away in Boerne. The 15' truck was there but just turned in and not cleaned. We helped clean it. Right before leaving, attendant asked if we were returning truck there and we said no, it was going one way and being returned in Friendswood, TX. She said we couldn't take that truck because it had to stay in town, but had a 20' available. Although that was really too big for what we needed, we took the truck. We had ordered 12 rented furniture blankets. During this time, we had to reschedule our moving help because of the delay. When returning the truck in Friendswood, there were only 6 blankets in the Uhaul. I am not sure if we ever even got the 12 blankets we ordered because I did not count them. Because there were 6 blankets when truck was returned, we were charged for the missing 6 blankets. This was such a hassle and I will NOT use Uhaul again or recommend them. Wish I could have gotten a big discount for all this confusion.
Elizabeth VTruck windshield was so dirty I had to clean to get home. Low beams didn’t work, put me 3.5 hours behind waiting for daylight. Truck leaned to right and pulled to right for 500 miles. Not fun! Rattle in drivers door was louder than radio, it was so loud it would make the pope cuss! Rent Penske.
Jeff HU-Haul fucked up. You're POS. I requested a pickup walking distance from my apartment. Distribution choose a location 45 minutes away driving time. Chosen pickup location found my preferred rental 1.5 miles away and I took it. WTF? Y'all are crap. There are over a dozen pickups between my apartment and the place you chose for me to pick up at. Yet, local agent discovered my truck at second closest location. WTF is wrong with you? Never will use U-Haul again. Will tell friends and family never to use you.
Matthew CVery friendly and Outstanding customer service.
Keith KHard location to find.
Keith KMatt at this location was extremely helpful . He was super nice and courteous! Made the rental experience fun!
Kim HReturned after hours. Staff was in contact first thing the following morning.
William SMatt was super helpful, kind and professional!
Linsey WThe manager was great, very nice, and went above and beyond to help us out - we thought we had movers lined up but found out that morning that we did not and he was able to get us in touch with someone that was able to help us that same day.
Shaun DVery clean facility. Quick checkin and out. Good supplies options. Great staff.
Marilyn DNothing comes to mind.
Marilyn DMatt is excellent in customer service. He is a very courteous man who excels in helping others.
Mark BNot a thing as staff very helpful when I called to set this up as drop off location
Diane HThere was a lot of confusion about the check in. This location was open on Saturday, as I was told to check in online. Lisa at the storage was very helpful. Logging in in difficult when trying to do it all from a cell phone.
CATHLEEN LOver priced at $.99 per mile.
WAYNE DI need to have the utility dolly and the furniture dolly removed from the bill. I didn’t use them nor did I intend to order them. Also, the management at blue sky storage is very rude, threatening and unprofessional. I would like to report them as someone you shouldn’t do business with in the future. Thank you.
Lukas BDrop off key location only. No one to help with overcharge.
timothy G