This location was by far the worst part of my moving experience. The service was virtually nonexistent—no communication, no staff present during posted business hours, and no one ever answered the phone, even when a U-Haul representative tried to reach them. After I returned the truck, they failed to close out my contract, leading U-Haul to believe I still had it and putting me at risk of extra charges. If I were U-Haul, I would seriously reconsider partnering with this location—it’s a liability waiting to happen.
BRANDON A
Customer Reviews for Blue Star Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Because you don't have no workers to help if we have a problem
Edwin RI was not initially aware I had to use the Uhaul app to check in. There was a guy working on a vehicle out front when I dropped off the truck at 12pm 3/11/25 who said we dont deal with turn ins just drop the keys in the box. Several hours later I checked the app and discovered there were check in procedures consisting of pictures so I had to go back to the location again. Luckily I had a pic of the dash mileage and fuel from earlier since I already dropped the keys in the lock box. Seems like there should be a sign at the check in location instructing you to use the Uhaul app if that is the requirement
MARK N