Upon my arrival at the designated U-Haul drop-off location, There was n U- haul representative available: This particular site, which operates as a used car lot, seemed ill-equipped to handle the needs of U-Haul customers, as it lacked the necessary personnel to facilitate a smooth drop-off process. Following the instructions provided on the paperwork, I attempted to reach out via the designated phone number, only to be met with an automated voicemail system. This lack of immediate assistance left me in a state of uncertainty, as I was unable to close out my ticket or receive any guidance on how to proceed. In an effort to resolve the issue, I turned to U-Haul's customer service for support, hoping they could provide clarity and assistance regarding my predicament. Regrettably, my efforts were met with further disappointment, as I did not receive a callback from the local location to address my concerns. This lack of communication not only exacerbated my frustration but also left me feeling undervalued as a customer. It is disheartening to encounter such a lack of support, especially when one is relying on a service that is expected to be efficient and customer-oriented. In light of this experience, I urge U-Haul to reevaluate their operational protocols at this location, ensuring that adequate staffing and communication channels are in place to better serve their customers. A seamless drop-off experience is essential, and I hope that future customers will not have to endure the same challenges I faced. Thank you for your attention to this matter.
TAMMY C
Customer Reviews for Blue Star Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was by far the worst part of my moving experience. The service was virtually nonexistent—no communication, no staff present during posted business hours, and no one ever answered the phone, even when a U-Haul representative tried to reach them. After I returned the truck, they failed to close out my contract, leading U-Haul to believe I still had it and putting me at risk of extra charges. If I were U-Haul, I would seriously reconsider partnering with this location—it’s a liability waiting to happen.
BRANDON ABecause you don't have no workers to help if we have a problem
Edwin RI was not initially aware I had to use the Uhaul app to check in. There was a guy working on a vehicle out front when I dropped off the truck at 12pm 3/11/25 who said we dont deal with turn ins just drop the keys in the box. Several hours later I checked the app and discovered there were check in procedures consisting of pictures so I had to go back to the location again. Luckily I had a pic of the dash mileage and fuel from earlier since I already dropped the keys in the lock box. Seems like there should be a sign at the check in location instructing you to use the Uhaul app if that is the requirement
MARK N