Customer Reviews for Blue Warehouse Discounts
(U-Haul Neighborhood Dealer)

25 reviews

2125 Lake Jericho Rd   Smithfield, KY 40068

(502) 225-5596

Location Hours

  • Mon-Fri: 12 pm - 7 pm
  • Sat-Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(502) 225-5596

2125 Lake Jericho Rd
Smithfield, KY 40068

Services at this Location:

Location Hours

  • Mon-Fri: 12 pm - 7 pm
  • Sat-Sun: 10 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location was so far from where I moved too. When I went to to do a mobile check in, this place was so far out that my location could not be found even after several attempts. No local place to put gas in truck before drop off.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Awesome equipment, service and communication. Love you guys!

John J. 
Rating:
4.0

Customer did not leave a comment.

BRANT S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

I called before we headed that way. Said it was fine to come early. And he would assist with hooking. I had already done online check in. Still took some time and seemed slightly unorganized. But overall, good experience.

Christopher G. 
Rating:
4.0

Improve your online check in process. I have rented 3 different trailers from 3 different vendors over the last month. Every time I take the time to take the needed pictures of my ID. Every time the vendor has to redo all of what i already did because they say they dont get it and that never works. Every time the pickup process takes at least 30 minutes.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
4.0

U-Haul needs to work on their website. The app is dreadfully slow and redundancies abound. Customer service does not have the tools they need to serve customers. The app should not need to ask for my password every time I open it, and should not log me out if I have it in the background for a few minutes. Company, fine. Website, sucks so bad it makes me hurt.

John S. 
Rating:
5.0

Very friendly and helpful staff. Not too busy, so all questions were answered and time was taken to ensure that everything was right before letting me rent or return the truck. Good experience overall and will use them again.

Christopher W. 
Rating:
5.0

We were able to acquire it on a Sunday when we desperately needed it, it was very nice and the exact size we needed.

SANDRA A. 
Rating:
5.0

Very nice people to deal with after a long ride in a U-Haul truck!

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

The entire online rental experience was a joke. Getting passed to three different locations because, evidently, in store customers take precedence over online renters. I was put in the position of not knowing whether or not I was going to get a truck at the last minute. I put in my request as soon as I knew I needed the equipment. Then, to get passed from one location to another at the last minute created stress I didn't need. Having to drive nearly an hour, at the last minute, to get the truck I requested really ate in to time I didn't have. And added to an already stressful situation. Either the equipment is available at the time I place the request or it isn't. All of that should be known at the time. The option to get a different size truck was never considered by any of the locations I dealt with. In addition, through no fault of theirs, I wasn't able to get an appliance dolly. Which I desperately needed. I was given a regular dolly. I was able to make it work. But, that's not the point. Thankfully, Ryan and the folks at Blue Warehouse Discounts, are great people. I deliver to them through my job. And they are stellar folks. My experience with them was five star. My experience with U-Haul, not so much. All in all, it's making me consider other options the next time around. The convenience of your online system just doesn't make the hoops I had to jump through at the last minute worth it. If I had any suggestions for improvement, I would offer them. I'm not one to cut you and not offer a band aid.

Bryan O. 
Rating:
5.0

Unless you can improve on perfection leave everything exactly as it is

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Ryan was very helpful!

NATHAN S. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Super friendly staff!

Marsha R. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kenny G. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Windshield wipers need replace

John B. 
No reviews have been submitted for this location.

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