Change the people on the phone. 5hey are very rude. The people at the pick up and drop off were excellent. Both at blue water and at arner stop.
James D
Customer Reviews for Blue Water RV Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Norma was extremely helpful and friendly! I would highly recommend this location and will certainly be back next time we need a trailer.
BAILEY MThere weren't any personal There on Monday night
TERRANCE SNot much it was excellent and very nice people to deal with.
Jody SNot a thing
Jack OLet was well plowed with plenty of room to drop trailer. Instructions for dropping were clear and concise!!
RONALD ZPrompt and friendly service.
Laura MNo comment
Lesley OThis location and the personnel were very helpful however U-Haul kept wanting me to drop the truck off in Owen Sound for some reason probably because it as more convenient for them rather than being more convenient for the customer.
JOHN FFrom the registration process to the drop off the staff at this location did an exceptional job. Thankfully I was able to drop the trailer off at Blue Water RV in Wiarton saving the time and the additional cost of a drop off in Owen Sound or Sauble. Great experience, special thanks to Norma, she’s a fantastic person to deal with.
Donald RThanks
Murray JReally convenient location. Friendly, speedy service. My only complaint is that I was charged (admittedly a small amount) for gas, when by my estimation it was exactly the amount in the tank that I had received.
MARGARET JNorma was fantastic to work with…very responsive with excellent customer service.
Michael BThe lady was helpful with renting the trailer
Louise KNorma was honestly the best! Answered all my questions! She was polite and nice. Overall my experience with renting a truck went well
Justin AThe uhaul app took 30+ minutes to even start the return process.
JUSTINE ROur experience with this U-Haul rental was great ! The staff were very helpful and courteous! I will certainly use them again and will recommend them to anybody who inquires about this location in Wiarton !
Bill GThe pick up and drop off procedure was easy and the staff are excellent.
Chuck CAs a senior citizen who rented a 6x12 trailer from you. I injured my shoulder lifting the trailer off of my hitch. It was after hours so there was no one available to help. The trailer needs to have a tongue wheel with a crank.
Ken JStaff were awesome and extremely helpful. I highly recommend this location and U-Haul in general.
Martin BPut screw jacks on the van trailers.
Rod RDamage to vehicle that was not documented, dirty interior 45 minute "mobile pickup" process 3/8th of a tank of gas was not enough gas to get me to my location with enough gas to make it to a my moving location to and back; we are in rural northern Ontario and gas stations close at 8pm. Gas tanks should be half or 3/4 of a tank minimum at pickup; due to location Also was missing requested moving equipment, that I was still charged for and have to dispute The fact that I paid $500 and have this many complaints is very disappointing
Alex BThe very nice lady at the front was very pleasant. She not just treat me as a customer, she treaded me like a friend. A friend, A family member. Very professional.
JODYTHOMASBRYCE OThe place was closed when the trailer was dropped off
Todd CI had a bit of a wait while the lights for the car hauler were being repaired. Turned out the problem was with the fuses in the truck. Other than that delay I have not other comments.
Dent MUhaul is extremely well prepared with excellent equipment
WARD CBlue Water RV is a fantastic location. Very helpful staff!!!!!!!
Randolph LBlue Water are always awesome!
Rob CEverything was great, people were helpful and location was perfect.
Angla RAll good at drop off, aside from me locking the vehicle and dropping the keys in the drop box before engaging with the on-line app while returning the vehicle. I think some advanced notice to engage with the app to walk through the steps for returning would have been helpful. Thanks for a successful move. Kind regards.
Jason SMy original one way drop off location was about one kilometer from my destination. Then I found out that it was changed to a location more than 30 kilometers away. The times of operation and/or conntact phone information were not indicated for the the new drop off so it ended up being closed at the time I dropped it off. When i returned to where I was staying and called the number that was on the email notification and they were great. They updated the reservation to indicate that it had been returned.
Laura KDrop off was not as smooth as pickup was but staff at the Wiarton location were good as well. We did have one issue with the overall rental. I don't actually know who was responsible but it took my sister and I 4 or more phone calls before we could secure an extension to our rental. First the area schedule person said there was no way that I could have even 1 full day and gave me till 8am the next day because they needed the truck for another customer. Finally after several phone calls by myself and some calls made by my sister, we were able to secure a not quite 2 day extension till 8am on the 2nd day rather than the 2pm that it should have been. I ended up returning the rental around 4pm the day before the deadline but was still charged and paid the 2 day extension for the rental and was grateful for the extra time even though the move was quite rushed since it was mainly myself loading and unloading a 20ft truck as well as driving 400+km. Having the full 2 days extension would have helped make things better. Overall I would use the Wiarton location again as the staff were nice and the location is excellent.
Chris THave something to lock trailers when they are droped off for self return
Guy NPlease have cradles available at ALL locations to a single person can drop off a trailer after hours. I was lucky to have a bottle jack and lumber with me to lift this trailer off my hitch and be able to drop it off.
RICH GHave someone available for drop off
Alexis CNorma is very friendly and helpful. Very nice lady.
Phyllis TNorma was fantastic to deal with, great customer service!!
STEPHEN LMuch of my contact with U-Haul was over the phone with the customer support people. I spoke with Stevie who was incredibly polite, helpful, informative and accommodating for my van rental. I had a great experience with U-Haul and won't hesitate to work with them again for my transportation needs. Thank you!
brandon wThe Lady and gentleman who helped Me unhook and do paperwork were excellent, couldn't have asked for a better experience. I've used U-haul a few times now and always been Very pleased with their service and equipment , Thank You
ALANJ SWas fine
Ronald EI reported problems with truck to them
BEVERLEY SFilled the gas up more than what we picked it up with and was charged $13+ fuel surcharge. Not sure what happened here but was not impressed with this. Called to inquire about it and was told that it was out of their hands and to call the 1-800 #
Richard MOne they are hard on fuel they need snow tires in ontario during the winter aldo to go 100 km it costs 78.00 dollars which i to much gas . The guys at stow it self storage there great but the vehicle needs major help also we tried to use your help to load and unload which you ended up with a skip which I was taken advantage by a scamer anf lost overn500 dollars do to the issue with your helper site truth is I feel very taken advantage emr gas voodt of 1800 km and 1450 for gas then the 500 for help for loading and unloading so I feel o am owed some money back to start with the 500 sna6least 450 for the extr
Catherine PExcellent Service from the Wiarton staff
Tom WThe truck itself could have been a little bit more clean, there was lots of mud on the floor of the truck and what look like coffee stains on the front in the cup holders. everything else was great! They were very accommodating :)
Michael MThe back of the truck had to be swept before using due to sand and the cab wasn’t clean. Maybe no time between customers?
JUDITH KThe crew is very helpful, and accommodated me with my last minute request for a trailor, twice. Norma is very good at getting the ball going quickly.
Ruth MNorma was great and offers great customer service
Ruth MIt's great I just brought the trailer it took pictures snd let it on site.this is my second time dropping everything off at this location.
Shirleen LI arrived to pick up the trailer the rep couldn’t use the iPad to download the information i was 45mins to pick up a trailer after it was hooked up also ther are no tongue jacks on the 6x12 enclosed trailers which are almost impossible to take off i had to bring a jack from home to drop it off.not a good experience.i may go back to the other trailer rental company next time terry’s trailer service.
David RGreat service and easy pickup!
Jody C