Customer Reviews for Blues Shop
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck made strange metal rubbing? noise. Mileage and gas amount were very wrong and they wouldn't fix it before we left and then did not check the truck in until 2 days AFTER it was returned causing anxiety and stress for 3 days when I only actually used the thing for a couple of hours! I'm quite certain if I hadn't had pics and hadn't been calling corporate from the beginning I would have been robbed blind during this experience.

Rating:

2.0

Have someone available who knows about reservations. I had called the day before letting the owner know I would be there by noon. When I arrived the secretary I spoke with knew nothing of the reservation and contacted the owner who asked me to come back in 2 hours. I told them I couldn't, so they took pictures of my license and credit card. No paperwork involved. Had I been stopped by law enforcement, I had nothing to prove that I had rented it. Weirdest rental I've ever had.

Rating:

5.0

Awesome customer service I will be back and I will refer this shop

Rating:

5.0

I don't see how you could improve. Because everything went so smooth and fast. And the lady was very good at what she does. I am very happy with everything. I would highly recommend this place.

Rating:

1.0

You charged me 142 then 55 after I dropped it off. Early BTW. Thank you for raping me for cash while dealing with a serious crisis. My military and veteran friends and Co workers will hear of this and I will advise them to avoid your company

Rating:

5.0

No problems with truck pickup

Rating:

5.0

Easy to do rental from n very helpful n easy process ! Good place to rent from

Rating:

5.0

No complaints. Everything went smooth

Rating:

5.0

None, service was great if need be ill rent from this location again

Rating:

5.0

We did not have any issues on the car tower. I was so glad to get my car to its destination to get repaired.

Rating:

5.0

I would recommend better advertising so that plenty more customers can enjoy this satisfaction.

Rating:

1.0

I was informed my reservation could not be completed 2 days before I was to pick up my rental at my original location which was 1 mile away from me. I was then transferred to the only other available truck 40 miles away only to get there and be told that the transfer was never submitted and I now had to drive 2 hours to the next available rental. No discounts were offered or any explanation as to why. When I finally get to this location my truck is behind a locked gate instead of where mobile self pick up says its supposed to be. But that wasn't even the worst part of it. The owners of that shop come barreling down to the entrance and attempt to run me over with thier car and accuse me of trying to steal thier trucks. No apology was offered after showing them my reservation and again not even a discount for all the mileage and gas I spent just to get this rental I had reserved 2 weeks prior.

Rating:

5.0

Great people to do business with. Friendly and courteous

Rating:

5.0

Very nice people

Rating:

1.0

When your client reserves a truck, for the price you charge, (in our case two) they both should be at the same location for pickup. on the day. We called Samanth several times and she never returned our calls referencing our reservations. We had to find someone that was willing to drive two hours to and two hours back so we could pick up one of the trucks. Plus pay for the fuel. We realize that Globe is a small town, and they don't normally handle 26' trucks but when someone requests two - I think your company could make sure the client receives what they order!!! Overpriced and poor service. Also, we had to drive all over Phoenix to get the car hauler. Took three tries finally got one.

Rating:

2.0

Worst trailer on the lot. Difficult to get to.

Rating:

1.0

Location was dangerous in the side of mountain off the Interstate. Had to pull directly in to traffic. The whole service unexceptionable start to finish.

Rating:

5.0

Very professional, friendly and accommodating! Will definitely use this facility in our next moving venture!

Rating:

5.0

Everything went smoothly and there is nothing I can think of that Blues could have done better. They answered the phone right away and let us know to be there by 4:40 if we wanted to rent that day. That's better than most who won't let u know 5 pm is too late. They have what we needed and we didn't have to shop around. The only thing I can think of was the sun blinded us as we drove up to Blue's and that has nothing to do with performance or service. We will use them next time we are needing his services.

Rating:

1.0

Did not have my rental. Even though it was confirmed with Uhaul that the equipment would be there.

Rating:

4.0

I was over charged and nothing has been done to fix situation.

Rating:

4.0

U-Haul has a app opportunity to reserve a rental. It did not work so well, the item I RESErVED was double booked, I was comped a day rental but did not get the item I wanted. My truck was also dirty in the moms attic and windows and outside filthy from a recent storm. There was dog food kernels in the cab on the floor, the truck ride felt like I had 2 flats. It’s the only game in town, I hope I don’t have to depend on U-Haul again, the dealer was friendly and courteous but I felt U-Haul’s service was horrible.

Rating:

1.0

Over charge for mileage time in is wrong with extra time returned at 10 am when gate closed and they said claim returned in afternoon when they arrived they told us to put key in box They are running a scam the girl in office has attitude I will never deal with blues again truck needs repair lights going on service required could get mileage out have photos and over charged going to corporate this is unacceptable never again stay away from them

Rating:

4.0

Everyone was so nice to deal with and very helpful, fast service. A very good experience, nice people there.

Rating:

5.0

I think prices are a bit to high

Rating:

5.0

They stayed open for us to deliver the vehicle.

Rating:

2.0

Give a five minute leeway on an appointment before letting someone else rent the reserved equipment! Put a little pep in your step to get the equipment hooked up. Have someone without a superiority complex or complete disregard for a customer’s explanation of need of some kind of itemization of myriad charges or at least be able to find the answer.

Rating:

5.0

Tires at apr

Rating:

5.0

Good people and clean environment

Rating:

5.0

Great to work with.easy and flawless experience

Rating:

5.0

awesome!!

Rating:

5.0

Very friendly!

Rating:

4.0

This is a comment about u-Haul corporate, not any individual location! The fact that my wife can not get her driver's license info out of your system (she once picked up a vehicle on my behalf) is bothersome to the point that we go out of our way not to use U-Haul, and we advise others not to do so as well. It is absolutely unacceptable that you keep personal information in a database indefinitely (regardless of how limited access to that database might be). We were never told this might be the case and we have tried to remove it. It might be worth legal action at some point. So bottom line, we hate you. But when you are our only choice, I rent vehicles. My wife never would use you, even if meant walking and carrying items on her back. We are thoroughly disgusted by this policy.

Rating:

5.0

Everything was perfect.

Rating:

5.0

Have a beautiful day

Rating:

2.0

The people were very nice, friendly. But, from the beginning to the end it was a bad experience.