This is a comment about u-Haul corporate, not any individual location! The fact that my wife can not get her driver's license info out of your system (she once picked up a vehicle on my behalf) is bothersome to the point that we go out of our way not to use U-Haul, and we advise others not to do so as well. It is absolutely unacceptable that you keep personal information in a database indefinitely (regardless of how limited access to that database might be). We were never told this might be the case and we have tried to remove it. It might be worth legal action at some point. So bottom line, we hate you. But when you are our only choice, I rent vehicles. My wife never would use you, even if meant walking and carrying items on her back. We are thoroughly disgusted by this policy.Jon C.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect.DALE N.
Have a beautiful dayChristine G.
The people were very nice, friendly. But, from the beginning to the end it was a bad experience.Kacey R.
Customer did not leave a comment.Gregory L.
The truck.was an less than a quarter tank of gas otberwise clean. i filled truck up 55.00 an brought it back on 3/4 tank. tben i got charved anotber 55.oo???Sherry K.