Customer Reviews for Bluff Transmission Center
(U-Haul Neighborhood Dealer)

107 reviews

1773 Hwy 53   Poplar Bluff, MO 63901

(573) 776-1452

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 776-1452

1773 Hwy 53
Poplar Bluff, MO 63901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Have to park in water & mud to hook up trailers

Joseph G. 
Rating:
5.0

Lower the cost

Michael H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Everything is good 👍 and I'm glad to be able to help

Breck P. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

pierce W. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

My comment has nothing to do with the location of rental but rather with U Haul services. If you need to contact them, good luck, there isn't anyone answering phones promptly. I was told a 52 minute wait to hold for a customer service rep. I called a different number and was connected to a person who said she would submit my request for an adjustment (I was overcharged) to a supervisor who would get in touch with me within 72 hours. Those 72 hours have came and went and no one has yet to contact me. I would have stopped payment but that cost money and since they had my debit card, they would have just charged it again. They win, as usual, but beware, check your receipt. I had 315 miles and was charged for 622!

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Give a little step stool I fell out of truck two times

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
5.0

The rental was great clean & friendly man took my business

linda D. 
Rating:
2.0

Guy at the store was on phone for 15 minutes before I was helped

BRETT C. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

Customer did not leave a comment.

kevin J. 
Rating:
5.0

Very nice staff

TONYA H. 
Rating:
5.0

Mark the address more clearly to be seen from the road.

Crystal G. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Starter U. 
Rating:
5.0

Customer did not leave a comment.

Stacy T. 
Rating:
5.0

Great customer service great equipment I will continue renting in fact within next 2 weeks gonna rent tow dolly again have another small pickup I am buying 1979 chevy luv

Calvin D. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Quentin D. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

billy L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Guys were great. In and out quickly. Absolutely no problems.

DAVID A. 
Rating:
5.0

No changes needed. I wouldn't go anywhere else.

BRIAN T. 
Rating:
2.0

I was charged way more than I was told for each day. The staff was nice but the guy at checking the vehicle back in seemed clueless. I will not recommend uhaul to anyone.

Micheal R. 
Rating:
2.0

Clean the back of the truck before I rent it. Had tons of dirt. First place I went to didn't have the right equipment (TD) but instead had an AT that didn't even work. After spending 1.5 hours there I decided to cancel and had to go 30 more minutes out of my way to get a truck

Jourden R. 
Rating:
5.0

very knowledgeable staff and was super helpful and made it a great move.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

We had a great experience with Uhaul at Bluff Transmission Center!!

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Kristy J. 
Rating:
5.0

Customer did not leave a comment.

Judith H. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
3.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Dannette F. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
4.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

aaron E. 
Rating:
5.0

Booked at Broadway location, accidentally choose hwy 53, but both locations provided excellent service

Paul T. 
Rating:
5.0

the owner a was friendly and willing to help in anyway. terrific experience would use them again any time.

eric E. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Beverly E. 
Rating:
5.0

The staff was very helpful and very nice

Julius G. 
Rating:
5.0

We were checked out quickly and with detailed instructions.

randy B. 
Rating:
5.0

Customer did not leave a comment.

GLORIAMICHELLE E. 
Rating:
5.0

I had to rent the truck and appliance dolly from 2 different locations. I can understand that. But after spending the whole day loading and unloading that truck, I was exhausted. Then I have to return the truck and dolly to 2 different locations. That should not happen.

Garry P. 
Rating:
5.0

Customer did not leave a comment.

Cyndi G. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

I had an issue finding a place to fuel up. So I drove the truck back without refueling. It was confusing to which place to take the truck. There was two areas. After realizing on my own first area wasn't correct I went to the second. When walking in I had to holler out there times before anyone came from the shop area. Then he couldn't really help me. He said his boss would contact me Monday. He didn't call. All I got was a email saying I had a promise to pay. Which I had informed the shop guy that I hadn't regueled and why I hadn't refueled. I think it would've been more professional to call me.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
3.0

Customer did not leave a comment.

JERRY A. 
Rating:
4.0

Customer did not leave a comment.

Shaleah M. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
4.0

The staff there is amazing. Very helpful

Carol D. 
Rating:
5.0

Make sure brakes were also when trailer is reserved make sure it is there on time. We were called the say before and found our trailer did not arrive . We had to go 1 1/2 he away to get one.

Julie H. 
Rating:
1.0

Customer did not leave a comment.

Sara C. 
Rating:
4.0

Customer did not leave a comment.

joel H. 
Rating:
3.0

There was flooding during my trip as well as when I returned the unit. Being 67 years old, I'm not good with smart phone usage. Since I was late in returning the unit due to 2 detours it was hard ro find location and hard to take all the pictures u wanted

BILL S. 
Rating:
5.0

Customer did not leave a comment.

geriann F. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
4.0

Customer did not leave a comment.

Darren W. 
Rating:
3.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

Customer did not leave a comment.

garry P. 
Rating:
3.0

Was a little concerned that no one was there, but call to 800 number said it was OK to leave trailer and that helped.

Greg H. 
Rating:
1.0

I called and set up a diffrent drop off location because the one it gave me was the furthest away in the town. We had to return the equipment in daylight because no breaklights on auto transport and then was a additional 20$ something for what???? Seriously

Christian S. 
Rating:
3.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

scott K. 
Rating:
3.0

Customer did not leave a comment.

Kay S. 
Rating:
5.0

No problems at at, everyone friendly and return went off without any problems Thank you.

Terry M. 
Rating:
5.0

Very friendly, the staff was great.

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

Lance F. 
Rating:
3.0

Customer did not leave a comment.

Julius G. 
Rating:
5.0

Customer did not leave a comment.

Karol D. 
Rating:
5.0

good service and friendly

Doug M. 
Rating:
4.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
3.0

The facility was not open so we did not meet with any personnel from drop off location It would be helpful for U-Haul to provide better instructions on what to do when returning equipment to a facility when they are closed

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
4.0

Very good experience. The man who rented me the truck was very pleasant.

lynne P. 
Rating:
1.0

There was no one there when I was supposed to drop it off so I had to call to find someone. I was also charged and extra $7.50 for fuel when I know it was filled to where it was supposed to be. Very unhappy!

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

SARAH A. 
Rating:
3.0

Be more clear on instructions on dropping off equipment. If equipment is to go to the storage lot do not ask customer to bring it to your office for inspection and then ask the customer to go back on a busy highway to place equipment in storage lot that is only about 100 ft. away.

Dawn J. 
Rating:
5.0

Customer did not leave a comment.

BETTY M. 
Rating:
2.0

Ensure that the location had all of the equipment ordere, I had to visit multiple sites to get the items I ordered. If a truck is ordered make sure that uhaul employees get it where it is requested. I had to hire a car service to drive me the 45 minutes one way to pick up a truck I ordered to be picked up two blocks away from my home. Make sure that the trucks are serviced. The truck hood feel completely off and onto the ground when I had to raise the hood fir an oil light. The oil was so low it didn't even show up on the dip stick. I had to rely on the help of an auto parts store to rig the hood back and add oil. The tow behind trailer had a broken hitch, I had to take one that was really to small and didn't have consistently working lights. Over all my experience with uhaul was a 'D-' this trip. My previous move was done with the local Budget rental company. They were more expensive this time so I went with uhaul, I guess you get what you pay for. The rental agents were good, the customer service reps were knowledgeable and helpful. The problems I had were more corporate issues. Clean out the previous renters trash.

JAMIE B. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
4.0

Extremely helpful.

CONNIE C. 
Rating:
5.0

The employee was very polite and helpful! Everything was ready and set to go when I got there.

Tamela T. 
No reviews have been submitted for this location.

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