Customer Reviews for Blystone Towing & Radiator

Great Experiance

I work for a dealer and blystones did not know what they were doing.

Quick and easy! Pickup was simple and fast, trailer was exactly as requested, and return was even faster!!

I don't want to blame the location but not sure what the problem was when you schedule a 24-hr self pick up and you get there and get a message on the app that you have to wait until the place opens. That defeats the purpose. Had to wait until 9 when scheduled at 8. When people are moving, it's very inconvenient to waste an hour waiting for a place to open. Ridiculous.

More counter people and stop the the excessive wait times for a human to answer the phone. Called for 2 days and couldn't get anyone to pick up the phone. Finally drove to their location.

I had a Uhaul installed hitch/receiver unit on my vehicle. Nevertheless the electric plug on the trailer did not match my hitch configuration. I was surprised at the very overpriced electrical adaptor cost - more than the daily rental cost of the trailer. The ability to attach to standard electrical systems should be in the cost of the rental. I should not be charged $35+ for something that is about 4 ounces of plastic and metal and is made by the supplier for little more than $2.

Great job Blystones, thanks again.

Great location, highly recommended!

Despite having a confirmation/reservation for a 15' truck, there was no equipment when I arrived. The only equipment available was an undersized trailer. My moving plans had to be cancelled because of the lack of a truck. I incurred costs for the movers I arranged to load and unload the truck. This is the second and final time that UHaul has done this to me. Terrible experience

Extremely friendly and willing to go above and beyond to accommodate changes. Absolutely would recommend this place.

Excellent service at Portage Uhaul Center. I strongly recommend it. Thanks

All personnel were friendly. YOUR APP does not work well! I would tell everyone NOT to use it. I would appreciate a call from your service department to talk to them about this. AGAIN rely on your strength which is your people, not the APP...figure something else out.

Asked for a pickup truck got a big 15 foot storage moving truck - not at all what was expecting not ideal for what I needed the use of it for at all. Rented a truck and trailer - didn't hook the trailer up to the truck or even offer to do so - never hooked a trailer up before myself but did it.

Though staff was friendly, pickup was scheduled for 9:30, vehicle was not ready, had to wait 45 minutes. Gas tank was not totally filled and there was garbage from a previous driver in the cab. No one in this facility was wearing masks for Covid protection. They did wipe down the cab of the vehicle before we left. Would have preferred to use the Baraboo location for pickup as requested.

Your online ordering process is a bit misrepresentational. I was NOT HAPPY about the extra work I had to put in to ensure I wasn't booked a truck in another county. If a client books a 10-foot truck at one location, Uhaul should not move said reservation to another location in another county without talking to the client first. I was not impressed with the way Uhaul tried to go behind my back and change my original booking.

We were told that there was a certain truck available for us but when we arrived, there were no trucks. Fortunately, we had someone help us find another truck in the amount of time we needed it. Make sure to know what you have.

Nothing. We were very well taken care of. Thank you

I did contact the local U-Haul company after we picked up the truck, expressing my concern over the cleanliness of the front cab. As I mentioned to the person on the phone, it looked dirty inside. We began wiping everything down with a Clorox wipe...first one was filthy. This gave me zero confidence that it had been properly cleaned; I was upset that, due to the current Covid-19 situation, things hadn't been more thoroughly attended to. Wiped down the steering wheel, seats, all knobs and handles, seatbelts, front panel, door grabs, etc. This took many cleaning wipes...all very dirty. A type of arm or knee brace...used...was found under the seat. Although the staff at pickup were friendly, I was dissatisfied with the company because of this.

The whole process was smooth and fast. I was in and out in 10 minutes.

Service personal were very nice to deal with

Very friendly. Quickly got through the paperwork and got me on my way. Truck was clean and ran smoothly. Zero complaints on my end!

Faster check in process. Took almost 20 min. Then wasnt shown which truck.. no one offered to help hook the trailer.

Blystones in Portage, WI female working Sat afternoon on 4/04/2020 she is still very Poor customer service. Your uhaul co is losing money because people do not like dealing with her. I had the uhaul for 2 1/2 hours and it cost me $100.00 this is $50.00 more than I was quoted. Please call me at 608-220-4591

I would strongly recommend others to use Blystones for Uhaul Services. The ladies were very nice, helpful, and worked very quickly to fulfill our Uhaul needs. Thank you, Blystones!!

The front desk ladies were very nice, courteous, and worked very quickly. I would definitely steongly recommend others to go to Blystones for Uhaul Services.

everything was great thank you

When we picked up our trucks, there were locks on the back that no one had the combinations to and after many attempts they finally cut them off. Also, we reserved our trucks and tow dolly 2 weeks in advance and 24 hours prior to pick-up they called to confirm our reservation but informed me they could not provide the tow dolly.

Nothing, great service, good equipment.

The only positive thing about my Uhaul experience was this location. The customer service went above and beyond!!! The national Uhaul customer service was horrible.

Crowded parking lot. Unsure where to park.

Everything was excellent you can't improve anything

Blystones in Portage is also a Big Towing co it seems that they have to much going on to be bothered with U-Haul customer service there really "Needs to Improve" Portage is still a small area in Wisconsin and we deserve "Better" Once they get your money they do not care.

Very happy with service and the truck it worked out well.

They were very nice.

Make the uhaul website easier for the staff- they all complained about how it changes like every day... just slows down reservations and returns. Also the door chime made noise every time the door was open even if nothing was on. Bit annoying and even tune it out and left the headlights on a few times.

Very accommodating & friendly staff.

Blyestones is the local rental place. We love them. Friendly, fast, easy to get in and out of!

Hopefully they fix the Wheel alignment it a shop

A very positive exsperience, very polite and helpful. Will be sure to use this again when needed.

All was well done!

Excellent customer care at facility.

Kerri called & said we could pick truck up 1 day early at no extra charge. The next day Alvin from U-haul called & said we needed to return it a day early. I argued no we can't that's not our reservation. He relented but it was VERY stressful.

Loved how friendly everyone was. Very easy and quick.

Nothing. Kristina did an excellent job throughout the reservation and rental process. She was courteous, outgoing and efficient to work with and provided superb customer service. Blystone's is fortunate to have her on their team!

Don't change a thing. It was a pleasure to work with the staff at this location.

I dropped the truck off after hours, didn't go in (they were closed) however could used a sign saying where to park trucks and what to do with keys. If it had been my first time dropping a truck off there and it was after hours, I would have no idea that they were to be parked in the lot across the street from the main building.

Paying that much for mileage is a little ridiculous... just wanted to move some things... ended up costing in total over 300 dollars.